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i sent my wife to get gas cap for 2008 saturn she came home with cap not to fit IM ALL MOST CRIPPLED I WENT TO STORE 04406 I TOOK THE ONE OFF CAR . WENT IN MANAGER WAS BUSY . EMPLOYE NAME LOOKED ME. HE WAS WORKING ON COM. I ASKED TO HELP. HE SAID HE WAS BUSY. HE WENT...
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#1078540
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I think the title says it all. Also, other customers stating the same thing as far as refunds go. A.A.P. says its the bank and even have their csr give you a timestamp of when the bank supposedly accepted the return. They say on their end its 3-5 business days. Lies,...
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#1078429
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I was at an Advance Auto today in Harrisburg on Rte 22, the one beween the 2 banks, when I saw a customer berate an employee for not giving him a military discount. The clerk asked for his card and he gave the clerk his discharge papers and the clerk told him that he...
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Anonymous
Anonymous

Wow so glad I got out of the military when I did . These robots today make all veterans look BSD

5.0
I liked
  • Cool headed employees
I didn't like
  • Rude crass customers
#1075540
Reply to reviews

Advance Auto Parts - Lazy customer service.

Advance Auto Parts
#1078271
1.0
went in at 545pm to get my alternator tested. the lady behind the counter told me there wasnt enough time. she was to close to closing. just cost them $200.00 i was going to spend on a new one if mine was bad.
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Advance Auto Parts - Worst place ever!!!!!!!

Advance Auto Parts
#1075205
1.0
The most rude unhelpful lazy employees i have ever seen. also was one of the most disatisfying experiences of my entire life.
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Advance Auto Parts - Fuel pump warrantys

Advance Auto Parts
#1071953
I purchased a fuel pump from advanced which was almost $400 and when it went out again i went to return it under the warrany and they threw a fit if they dont honor there warrantys then they shouldnt say lifetime warranty they finally replaced it but after i had called the corporate office and threw a fit with them it is a disgrace that they keep selling bad products and a huge inconvience
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Advance Auto Parts - Awful

Advance Auto Parts
#1071638
Totally mistreated by manager Patrick after I was over charged
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I am restoring a 87 f150 and will be needing numerous parts to do so. with that said, here is my experience on july 4th and july 7th. I came into your tupelo south gloster store on the 4th and picked up an air idle valve. spoke to Kenneth W.(according to receipt) and...
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Anonymous
anonymous

Perhaps that is the reason you are an EX store manager. You can not make an exception to every rule!!!

Anonymous
Anonymous

Aww you don't like their policies so don't shop there

1.0
I didn't like
  • Poorly trained associates
  • Customer service
#1070771
Reply to reviews
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
Advance Auto Parts - I was sold batteries over 2 years old
To Whom It May Concern, My name is Eric and I have a serious complaint about the service that I received at the Advance Auto Parts Store located in Homosassa Florida. I believe the store number is #92. I entered the store on September 8, 2016 and was interested in...
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Anonymous
Anonymous

Wow all that for a battery complaint ?

1.0
#1070071
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I am a female, after learning on route home that both brakes lights were out. I stopped in Advance Auto to purchase lights. I asked the guy who waited on me how difficult to put in.He asked if I was going to put them in now(YES) he offered no assistance, though I was...
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Anonymous
Anonymous

Why do people expect parts salesmen are auto mechanics and will install your stuff free of charge ? There is a reason tho people see the free service sign

Anonymous
Zone is correct

I agree with Zone Employee

4.2
I liked
  • Sales people
I didn't like
  • Help
#1068206
Reply to reviews
This happen on 06/17/17. I am a commercial customer and the Advance Auto employees are misusing the company policy in Memphis, Tn the store on Shelby Dr 38125. They just letting anyone use people accounts. Employees leaving the job and not clocking out, eating in front...
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Anonymous
concerned

IF you have proof of this I would contact corporate or your Advance Commercial Area sales rep ( they all have one and if you are a commercial customer you should know who it i...

1.3
#1066567
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There have been many changes In the staff at the Advanced Auto, which I've traded with since you have been at the location at 2359 Charleston Hwy, Cayce, S.C. 29033 and the attitude of most of the employees is: "what are you bothering me for" - when you walk in they do...
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2.8
I liked
  • Convienence
I didn't like
  • Customer service
#1064669
Reply to reviews
At store # 06767 4227 S. Salina St. Syracuse, NY 13205. I was denied my refund for loaner tools that I purchased the day before. The policy clearly states that I can return the tool for a full refund with in 90 days. The cashier was rude and would not honor the loaner...
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Anonymous
Anonymous

You did not state how you paid for the item. If you paid by card or cash then they have to honor the payback. IF you paid by check then they have to wait till it clears and ...

2.6
#1063405
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After a 13hour shift, i went to the Advanced auto part store in Meriden,Ct (E.Main st) for a part, asked for help, was told i needed the year of the vehicle which was not present. I told the clerk "i was going to run and check the vehicles info. Upon returning no more...
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Anonymous
Anonymous

How do you buy parts for a car you don't know year .

Anonymous
Anonymous

Let me get this straight. First you did not or maybe still don't know what year vehicle you have. You did not observe the hours on the sign at the store for opening and clos...

1.7
#1062903
Reply to reviews