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My name is larry i walked into the advance auto parts in southington ct and i had the worse customer service i ever had in a retail business .i encountered a young kid by the name off mark on june 8 2013 walked tours the counter and explain the situation i was having ...
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12 comments
Anonymous
#775329

Don't blame the employee. Blame the store managers and district managers who allow this type of behavior.

All they care about is sales and payroll. Don't want to pay their employees what they deserve. Autozone and Advance are all the same.

Any employees of these business are only defending their employer because it is their livelyhood. Once one quits, they won't defend their former employers.

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Review
#416809 Review #416809 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Advance Auto Parts review in Clinton, Maryland: Over Charging

Recently I ordered parts on line and was charged 3X the order amount after looking at my bank statement, If I hadn't they would have gotten away with $117.60 of my money. They are carless about how they do business and If I hadn't brought it to their notice, they probably would have kept my money and never refunded that amount. I am finished with them,thay don't care about the customer and only make sure they get their money by charging 3X the amount, they must have a reward for over charging and probably get paid extre for the consumers ignorance
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1 comment
Anonymous
#666410

Unfortunately Advanceautoparts.com is a separate entity from the local Advance Auto Parts store you may or may not visit. The online operations, however, are based out of the home office in Roanoke, VA. I'd like to believe (but also doubt) that somebody would have noticed your triple purchase. I can assure you, with certainty, that nobody gets a bonus pay out for clerical errors with Advance Auto much like anywhere else in the world. In fact, such a mindset is a bit asinine though I do understand your frustration. Such a concept is akin to the same ideologies as counting your change or checking your order after leaving the drive through at Taco Bell as no single person or team is infallible.

The point of my humble response is to not blame the individuals who represent the face of Advance Auto in their stores, specifically a store like mine that used to be a private entity years ago until purchased by AAP. I'm proud of the work that I do assuring that all of my customers leave satisfied with the right part the first time every time. I know, as well, that I could be one in a million with this company. At the very least, my friend, I exist and I know the entirety of my team in my store in sunshiny FL strive for the same results for every person who walks through our doors.

I know you're already burnt and wont be back until Autozone or O'Reilly's burns you equally or worse but I'd just like to say don't lay a blanket statement over those who strive for excellence in the parts industry. An ASE P2 counterperson certification is quite a thing to earn and those who possess it carry it with high regards.

Cheers!

Review
#414228 Review #414228 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Advance Auto Parts review in Boston, Massachusetts: Erica

I had a very bad experience with a female employee at: 1588 S Main St. Athol , MA 01331 She had brown hair, wore glasses and was of medium build and height. She was very rude and made several snide remarks about my lack of automotive knowledge. I think that she might have been a manager, as she was very bossy with her coworkers, who seemed very nice... I was trying to find a part for my car and I needed to check with her as to its availability and cost. This woman acted as if I were mentally challenged. I was very angery and left the store!
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3 comments
Anonymous
#752639

Are you a female?

Anonymous
#673788

those who don't misspell in their email messages throw the first stone...

Anonymous
#666418

I'd be "angery" too.

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Review
#413267 Review #413267 is a subjective opinion of poster.
Service
Advance Auto Parts Manager

Advance Auto Parts review in Tucker, Georgia: Moshe Hiller

Bought an AC compressor online. When I came in to the store to pick it up,the salesman recommended an evaporator valve which I then purchased for $65. Had compressor installed. It leaked out all freon. Store refuses to take it back bc I didn't purchase a $20 drier which I was never told about.I would obviously spend $20 to have a 2 year warranty on a $300 compressor since I was willing to go ahead and by the evaporator valve for $65. I Called 800 number they referred it to a district manager who has not contacted me for 4 days.
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4 comments
Anonymous
#841426

you should have read instructions before becoming an overnight mechanic, it's your fault, we all try to save money, but just about anywhere you read driers need to be replaced with compressors, its in the book, so if you didn't job wasn't correctly done, so easy to blame others for our ignorance, i'm not saying no smart i just mean not trained on what were doing.

Anonymous
#776149

ok....let me make sure I understand this.

YOU bought the compressor and took it to a mechanic to have it installed.

I'm guessing YOU bought the part because the mechanic wanted too much money to supply the part for you.

I'm also guessing you bought the part online because you wanted to save a little more money from the in store price of the compressor.

So, because you wanted to get out on the cheap, you ignored the mechanic's advice ($100 says the mechanic advised you to replaced the drier and orifice tube, but you were too cheap to do that too).

Not only are you cheap, but you are too lazy to read all the information on the website regarding the warranty and recommendations.

Not only are you cheap and lazy, but now you are too immature to accept responsibility for your own actions and own up to the fact you screwed this whole process up and want to blame Advance Auto for selling you exactly what you chose to buy.

Oh, and not only are you cheap, lazy, and immature, but to top it off, you post anonymously. Ladies and gentlemen, we have a real winner here.

Anonymous
#752645

Well actually, you have to click another link after clicking the warranty link and it's really not that clear unless you know what you're looking for. However, it IS on the website about the requirements for purchasing an accumulatordrier and an orifice tube when purchasing an air compressor...

for it to be covered under warranty. It is described under the general warranty policy.

Anonymous
#729576

Here is an excerpt taken directly from AAP's website. The link is titled "warranty" and is located right next to the part you are looking up.

Remember, ignorance is not a defense. The consumer has a responsibility to research.

A/C Compressors

Every replacement requires the receiver dryer or accumulator to be replaced. When applicable the orifice tube will need to be replaced or the expansion valve will require inspection and cleaning if necessary, but are not required to be replaced for the warranty to be valid.

Failure to flush the system voids the warranty for any labor reimbursement.

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Review
#412377 Review #412377 is a subjective opinion of poster.
Product
Advance Auto Parts Warranty
Loss
$365
Well as you know advance and autozone have this limited lifetime warranty as long as you own the vehicle. Well it seems that Advance Auto is starting a scheme where they are dropping all previously purchased warranty items from their system so that you will have to...
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9 comments
Anonymous
#1467871

They give you a difficult time even with your receipt so we now all go somewhere else. Perhaps policy will then change.

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Review
#408525 Review #408525 is a subjective opinion of poster.
Loss
$160
I am a commercial parts accounts patron with advance auto parts.About two weeks ago myself and my wife walked into the York street Advance Auto Parts in Aiken SC to purchase a set of spark plugs for my sons Honda Civic. At the time of checkout the cashier named Jamie...
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2 comments
Anonymous
#752649

So why were you talking to a cashier when you have a Commercial Account Manager that handles all of your business? Unless you really don't have a commercial account.

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Review
#406553 Review #406553 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
I went on a trip and was having problem starting my car. When I got back home I took the car to The Advance Store where I purchased the battery sept. 2012. They tested the battery and alternator and said the tested fine an told me I should replace the positive terminal...
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Review
#405895 Review #405895 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Loss
$192
Allow me to summarize this letter first: 1)I received poor customer service (I was ignored due to the phone ringing while I was in the store), 2)Immediately complained and asked to speak to the manager 3)The associate that I was to complain about had the county sheriff...
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8 comments
Anonymous
#782022

Both Autozone and Advance have a policy to pick up the phone within 3 rings.. You need to learn to be more laid back and relaxed..

judging by everything you said you.... A) were impatient B) "complained" meaning you cursed them out and made a big fuss I'm sure. C) Physically grabbed something out of one of their hands and either hung it up or threw it down, your description is vague. I think if you want people to help you with every little thing at the drop of a hat you might as well find a mechanic that would..

otherwise save money and shop like everyone else......... jack...

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Review
#405478 Review #405478 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Loss
$850

Advance Auto Parts review in Johnstown, Pennsylvania: Adress

went in the store for a brake light,after being skipped over by a worker another took his place. when i got the bulb and went to pay for i wasn't allowed to buy it until i gave name,address and phone number.i told him i didn't want to give this info for a light bulb and he said i must or he cant sell it. i walked out of the store and will never return, auto zone will do fine. there is no need for this info for every item they sale and don't tell me he couldn't ring a item out without this.
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5 comments
Anonymous
#800649

I can't count the times I have looked up a customers purchase in the computer for warranty info because they lost their receipt or it was faded and could not be read. 100% of the time they are happy they gave the info so their $150 part was covered.

Anonymous
#752662

Krikes... you can't just say, John Smith, 1600 Pennsylvania Avenue and just give your zip code?

Was that too simple to think of?

As far as warranties go... Autozone will ask you the same questions.

Anonymous
#656116

Same thing happened to me when buying a battery, I refused to give them my personal address and phone... they said they need it for the warranty (Lie #1) and they don't use it for anything (Lie #2).

After pushing for more info they said they use it to send local discount flyers in the mail. I then asked if they will refuse my warranty if the battery goes bad and I bring in my receipt, they said no, then said to make a copy of it because it has ink that fades away over time.

I got the battery after they put the sale under a previous customer's name. Last time I'll ever shop there, easy choice.

Anonymous
#782024
@Brian

Lie#1 is not a lie, the computer keeps any purchase information that is used with name/phonenumber for 3 years... lie#2 is not a lie, if you provide a real address or even PO BOX you will receive a coupon with the latest sales once a month.

(keep in mind this will end if you don't use that account name/number again in the next year or two) So... idk where you got the idea that these are lies.. I'm not sure why everyone makes this into a big deal.. and personally I know that if you TRULY DON"T WANT TO SHARE YOUR INFO, you could have asked the employee to put in w.e and they HAVE TO.

Stop crying about it online, ask for the manager next time and be a big boy/girl and act like an adult.. thank you

Anonymous
#631543

That is their policy, if you don't like it, don't shop there. What is the big deal?

They use it to keep a record of your purchases for warranties, if you need to return something, and so on. Making a mountain out of a mole hill.

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Review
#397244 Review #397244 is a subjective opinion of poster.
Advance Auto Parts review - Double charged for a battery
Because of a computer software malfunction at the register, I was double charged for a $142 battery. The woman at the store said that she could not give me credit because it would mess up their inventory (is that my fault?). She requested that I print out my bank...
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4 comments
Anonymous
#1363636

Then buying parts from Advance Auto since 2001. Had alternator problems went to get it replaced no history ! Only goes back to 2015

Alternator isn't but two and a half years old!!

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Review
#390304 Review #390304 is a subjective opinion of poster.
Loss
$142