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Advance Auto Parts review in Aynor, South Carolina: Poor service

1.0
Details
Poor service at the store. No help
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Review
#1689050 Review #1689050 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts review in Lansdale, Pennsylvania: What a scam

1.2
Details
I want to return a part.,The starter did,nt work. I had to pay a shop to tow me and replace your part with a good starter. I was told they cant help me. *** You have my core part already. I'll never use you again. I have 5 cars that need parts. So apparently you'll give me another starter? When I bought the starter,I paid with cash and you took my core. Now I give you the *** starter and you have no cash. I have paperwork and details from shop replacing starter and bill for towing because of faulty starter. Why would I ever recommend or come back to Advance auto.
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2 comments
Anonymous
#1769516

There return policy in all the stores are very bad. So BOYCOTT AdvanceAUTO

Anonymous
#1768362

The warranty states that they will replace the defective part not give money back.

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Review
#1688429 Review #1688429 is a subjective opinion of poster.
Product
Starter
Cons
  • Lack of responsibility for their products
  • I did not like
  • I want a refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund
Tags
  • None Returnable Parts

Advance Auto Parts review: Purchased

When I go to place a purchase online and doesn't let my payment go through I don't understand why
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Review
#1687051 Review #1687051 is a subjective opinion of poster.
Service
Advance Auto Parts Shipping Service
Reason of review
Problems with payment
5.0
Details
I wrote a feedback to Advance Auto Parts with a couple of simple questions about how to cancel an order because I selected the wrong parts and asking if they had an email address, phone number was all I could find on their site, to customer service. That's all. I had...
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Review
#1686225 Review #1686225 is a subjective opinion of poster.
Reason of review
Complaint about PissedConsumer website
Preferred solution
Advanced Auto took care of my questions perfectly.
Tags
  • Customer Service Excellent
3.0
Details
Advance Auto Parts review - Order # 110035106; No option to delete online order
I ordered 3 items so that total was over $25 to get free shipping. Two items were at local store for immediate pickup and 3rd had to be sent to me. I called the store and asked if I could pickup items at store that was closer to me. They said no and we cancelled that...
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Review
#1685394 Review #1685394 is a subjective opinion of poster.
Pros
  • Skip
Cons
  • Skip
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • No Email Address Available
  • Cancellation
  • Customer Service Contact

Advance Auto Parts review in Cape Fear, North Carolina: Non helpful non friendly staff

Went in to a local Advanced Auto in Wrightsboro N.C. with my son. He was on crutches due to an ankle injury. Noticed at least 6 employees, out of the 6, 4 were behind the counter. None of them offered to hold door or ask if they could assist my son in finding something. Instead, my son is going up and down each isle on his own with his crutches trying to find a special oil. One employee was standing behind counter with his arms crossed. To me, this is not a friendly way to treat customers who are there to spend their hard earned money in your store. Not one employee offered any type of assistance. Extremely disappointed the way this store is ran. They need to have more training in the customer service department.
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3 comments
Anonymous
#1764353

Did your son ask for help. A lot of invalids take offense when offered help because they want to do it themselves.

Anonymous
#1768753
@Anonymous

That is the most *** poor reply I have seen yet

Anonymous
#1770655
@Anonymous

I agree with him asking for help. Some folks are self sufficient and don't want to be treated any different. It seems like he did not have any problem but you as his "mother" did.

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Review
#1684554 Review #1684554 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Employee attitude
Reason of review
Poor customer service
Loss
$19
Preferred solution
Let the company propose a solution
1.0
Details
Good evening, I am writing in regards to the system that the advance auto parts stores in Mobile Alabama operate on. I recently purchased a battery that wasn’t even a year and a half old with a three-year warranty and the battery failed, well because I can’t find the...
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Review
#1678956 Review #1678956 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Pros
  • Prices
Cons
  • Customer service and replacement procedures
  • Horrible refund policy
Reason of review
Warranty issue
Loss
$160
Preferred solution
Battery exchanged
Tags
  • advanced auto complaint

Advance Auto Parts review in Springtown, Texas: In store experience

1.0
Details
I fell in front of your store and messed my knee up bad and no one helped me.
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Review
#1678124 Review #1678124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.0
Details
Advance Auto Parts review - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People
I'm in the Advance Auto at Clairmont and Buford Highway for about 20 minutes for 15 of those minutes there was nobody to parts counter and for the 5 or 7 minutes I was in there there was it was just a young girl probably about 18 didn't barely know what she was doing...
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Review
#1677927 Review #1677927 is a subjective opinion of poster.
Service
Advance Auto Parts Manager