Advance Auto Parts
Reviews and Complaints
Exchange
Bad online shopping
Ignorant, arrogant counter person
- Reps attitude
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Verified Reviewer | Howell, MichiganPoor customer service from Advance Auto store manager
- Poor customer service
Smart *** mgr.
Return item
Customer service
- Leaving the store
- Former manager
- Lazy employees
- Employees with little experience
Preferred solution: Let the company propose a solution
Thank you for your assistance
Lazy, no care in the world
3rd time coming in to this store, employees on there phone or sitting down , talking among each other. I have to see who will help me ... When i pay with debit card and return items not needed, i ask for cash back and alway get an opposite answer then what the return policy says right next to them.
Overcharged consecutively
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Verified Reviewer | Salem, OhioManager "Chip" has a huge chip on his shoulder and a Napoleon complex
update: so I sent my son to the Salem OH store to pick up 2 separate online orders today (4/26/18), I sent him with the order numbers (9099**** and 9098****) for both orders, and he was told they couldn't find either order that I had ordered several hours earlier in...
- Being able to oder what i need online
- Very rude manager not helpful and he was disrespecful to me
Preferred solution: Let the company propose a solution
No Refunds
This auto store is very shady when it comes to refunds. If you think you ever need a refund and not an exchange, do not buy here.
They just got me on a defective part that I had to buy somewhere else because I needed it right away. They issued store credit saying they were not able to put it back on my card. This same thing happened to me before and I did not shop there for five years. Looks like nothing has changed.
I will use the store credit and never go back again and of course tell every single person I can. Sears did these same tactics and you see how that has turned out.
- Price
- Poor customer services
Preferred solution: Full refund
Rude and unprofessional
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Verified Reviewer | Huntsville, AlabamaParts issue
Poor customer service
From out of town, went in to buy some DEF fluid for my rig. Told this older lady Stacey behind the counter what I needed.
Stacey said no, we don't carry that but you can try Walmart across the street. So I walked around the store a bit and their it was sitting on the shelf. I took the box of DEF fluid back to the counter and she rudely rolled her eyes and said. You want it or not?
I don't know what was up her *** but she had an attitude. If I'm ever in this town again would I stop at this Advance Auto @Spring Mills, Probably yes.
Would I ever have this rude clerk named Stacey wait on me probably not. She is clueless and her personality really blows.
- How close store is off of interstate 81
- Attitude and lack of product knowledge from clerk stacey
- Attitude and lack of product knowledge clerk stacey
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Why don't you take your business to ***