Mr. S Zid
map-marker Miami Gardens, Florida

Refuse to replace lifetime warranty brake pads

11-21-2018, I purchased rear brake pads for my car 2yrs ago and it was the top of the line pads that they advertise as the best and it cost 55doll for rear pads only and the guy at the counter explain to me these have a lifetime warr as long as you own the car he said when they wear down just bring them in for a free replacement , so today i did just that with the worn pads and was told lifetime warrenty doesnt cover warn out pads you have to purchase some more, and i had the original reciept and box and they still refused to replace them. Advance auto parts neers to stop misleading customers about lifetime warr parts when being purchased if there not gonna honor it. From now on i will purchase from autozone or napa auto parts.

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Reason of review:
Warranty issue
2 comments
Guest

Learn how a warranty works before you go around demanding Freeeeeeeee ya fag

Guest

Their warranty states against defects not against wear and tear, that is what is listed.

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Anonymous
map-marker Mount Laurel, New Jersey

Account hacked

I never did this transaction. Someone hacked my acct,
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Anonymous
map-marker Powhatan, Virginia

To those with snobby, entitled responses

In response to Zack. None of those items you listed advertise lifetime warranties.

For good reason. If they had no intention of honoring a warranty, they shouldn’t have said a word about it. The term limited lifetime warranty is misleading to a lot of people who aren’t educated enough to know the difference. It’s a scam for the uneducated.

Plain and simple.

Zack probably lives in his parents basement, hence having all of his money to splurge on *** Chinese and Mexican made consumer goods.

*** quality parts are why they’ve stamped them with this bs warranty in the first place. So you get just enough satisfaction to pull the trigger on a part destined to failed in half the time.

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Reason of review:
Warranty issue
Frank l Aci
map-marker Lansing, Michigan

4220 S MLK Lansing, MI. Store Time 4:17 PM Returning Oil.

Salesman starting yelling at me when I told him I was returning oil. He stated the vat is full.

I asked if I could simply leave the used oil in the container. He started "yelling", no I said the vat is full. I asked if he knew that it was State Law that I be able to return the used oil to where I purched the oil. That incressed his rage.

He told me he didn't care and Adv. Auto Policy was to accept nothing while the vat is full. I've been going to that store sense it opened. That is the first time I've ever been YELLED at in a retail store.

I drove one block S to Auto Zone. They accepted the use oil and sold new wiper blades to me. I have two Corvetts, two Dodge Challengers, 65 Ford Mustang and a Cadillac. Yes, I am a car guy.

I don't see myself going to that store again. I'm Frank Lain.

Past Chair of The Lansing Board of Water & Light. Questions: 517-974-****.

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Reason of review:
Poor customer service
4 comments
Guest

Why don't you just send that oil down the hatch? It's all *** coming out of there anyway.

Guest

Riddled with spelling errors.

Guest

So advance has to store your old oil for you ? What kind of cars you own has no bearing in this issue .

Guest

Their tank was full, so they could not accept the oil. Maybe there was a language barrier and you did not understand that.

I guess if your gas tank is full and you have money off the price you will keep filling it. Don't see a problem here, looks like you will be going elsewhere because of your rants and I am sure that Advance will miss you business greatly.

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Adrianna L Dqe
map-marker Owensboro, Kentucky

Worst waste of money!!!!

Paid a ton of money for a warranty that i thought would cover my engine, god forbid anything were to happen, but of course it did. Car randomly over heated no idea why and killed my engine. Take it to a mechanic have them call and auto advance now that they have my money decides... Nope it was your fault even though I had no idea what was wrong with the car why it happened. What the *** is the point of having a warranty and paying for it if they arejust planing to *** you in the end. I want my damn money back that i paid for a service that i got gypt for.
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Reason of review:
Warranty issue
Riki Txf
map-marker Holly Springs, North Carolina

Terrible

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After paying over $3000.00 for a motor, I find out it is no good. Your great warranty guaranteed you to get another and pay for the installation.

Well guess what, the second motor was garbage as well. We took the car to the dealership for them to do a diagnosis, they tell me that the motor is no good, that it will not hold any oil because it is defective, it is making a noise that they are not sure what it is, and because the engine has so many issues they would not do a diagnostic unless I guarantee them I would pay for it.

At this point I just want my money back but when I called the store that I received both of the defective motors from the only thing they wanted to do was get another motor to replace the second one at this point I don't want another motor I just want my money back. The dealership has the documentation and they are willing to hand it over to someone to assist me with the situation.

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Pros:
  • Guarantee and warranty
Cons:
  • Poor product which caused the loss of a car and affected credit
Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

If you want a labor warranty form advance, get a shop that has a commercial account with advance to buy and install the part. Retail customer purchasing parts have no labor warranty.

Guest

Sounds like you just need all the freeeeeee

Guest

Sounds like some top notch installation.

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Anonymous
map-marker Tipp City, Ohio

Website Down

Advance Auto Parts website went down while I was putting items into my cart. I spent 45 minutes researching and selecting the items in my cart.

I call customer at (877) 238-****. Was on hold for nearly 30 minutes. The person that was then helping me said the website was not down. I was told to refresh or try to open the site again.

I explained that I had two browsers open and other sites were opening. I explained that a site called website down was showing that others were experiencing the same thing.

The CSR said the person sitting next to them said the website was not down. We were then disconnected so I called back and have been on hold for just over 35 minutes!!

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Reason of review:
Order processing issue
4 comments
Guest

rockauto.com

Guest

The Advanced Auto Parts website goes down every time I use it as well. Must be bad programming.

Guest

the site goes down every time I use it. I think you may be blocking me.

Guest

Ok *** happens get over it

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Joseph L Eqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dawsonville, Georgia

*** Service

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I went in to get a part. There were 2 people ahead of me at the parts counter.

There were 2 people working with customers. 1 guy (i think was the manager was on the phone at the beginning of the parts counter. He gets off of the phone and walks up to take the next customer. As soon as he gets to the register the po hone rings again.

Instead of taking the customer that is there in the store, he goes back across the store to answer the phone again. Now more customers have come in. He's on the phone for about a minute and hangs up. Comes back to the register.

Gets a few words out and the po hone rings again. He stops with the customer. Goes back across the store to answer the phone, he says to his customer "sorry its the boss". Talks to the "boss" for about 5 min.

Then comes back to the customer. Phone rings again. He says " sorry its the boss again". This went on for about 10 min while the store is steadily filling up with customers.

Finally I just left. Ridiculous! ANY real boss would know that whatever he was calling for was NOWHERE as important as the customers in the store waiting to be served.

I will never go back. And by the way, this was about 30 min till close, so chances are the other parts stores were closing as well and the customers probably really needed those parts that night.

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Reason of review:
Poor customer service
1 comment
Guest

Don't fault the guys in the store. They are required to stop whatever they are doing and answer the phone. Failing phone shops will get them fired.

James E Jrg
map-marker Norwalk, Connecticut

Advance Auto Parts has ripped me off for the last time

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My gosh. Fool me once shame on you fool me twice shame on me.

So shame on me I've been there a couple times. Prior to my last visit I spent over $100 on a starter. I'm referencing the Advanced Auto Parts in Terryville Connecticut. the sign says spend $100 get $20 off the next purchase.

I went there the other day to make another purchase and I said I'm supposed to have $20 off. The guy said I don't look that up that's not what I do. I said so how am I supposed to get my $20 off? He said that's not what I do.

Looking at him before the old, I said I'm not sure how this works. He said you're supposed to get an email. I checked my email address with him and he said it was correct. I sat in the parking lot for about a half an hour digging through my emails.

Nothing. I usually shop at AutoZone but figured this place is closer I'll give it a shot. Never again. I got screwed out of my $20 benefit.

I'm going to tell everybody I see don't go there. Is that worth $20 to them?

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Reason of review:
Problems with payment
2 comments
Guest

Maybe find out how the program works before you go around demanding things ya silly goose.

Guest

Call customer care dam , sack up and go back to the zone

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Maritza J Rfu
map-marker Lancaster, Pennsylvania

Pissed off customer

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I went to advance auto parts on Sunday at 6:08 PM I was helped by a guy named Greg well I walked in the store right up to the counter with the battery and I explained to him I “think” I need a battery employee did not offer to test my old battery and just brought me out a new battery never told me that there was a no return policy on batteries. So today after work I went to return my battery and the rude manager stated that there was a no return policy for batteries I will never shop here again!! Will be calling the 1888 number as soon as they open

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7 comments
Guest

So you bought something you were told BEFORE you paid for it "no returns" now you are mad because you cant return it?

Guest

Here's a tip. If you don't want it, DON'T *** BUY IT

Guest

So you thought you needed a battery and you BOUGHT one. Now you think/know that you did not need a battery and you want to return a battery when/where anywhere you shop you can not return electrical items and you want to file an internet complaint!!

You made a mistake, grow some gonads and man up to it. Why must the employee offer to test your battery? You did not ask for a test. You go to a restaurant and order a steak ( or you might be a vegan with the way you complain) and do you expect them to cut it for you??

Complain the next time you order coffee and its not stirred for you. I am sure they will be expecting your call and let them know ahead of times that you will provide the cheese and whine!!!!!!

Guest
reply icon Replying to comment of Guest-1577975

First off I’m a woman not a man and u and keep ur *** comments to yourself thanks in advance

Guest
reply icon Replying to comment of Guest-1577980

OOOOOOOOOOHHHH I am so sorry, I did not know that you would be using the feminine woe is me card. This is 2018 equal rights for everyone. As for comments to myself - remember you posted this on a public forum on the internet once again equal rights me too

Guest
reply icon Replying to comment of Guest-1577980

So that gives a free pass to be a *** ? How about ask what the return policy is before you purchase something like a car battery . Or did you think flashing some clevage and flirting would get you what you want ?

Guest
reply icon Replying to comment of Guest-1577980

So since your tits didn’t get you the refund what are you going to do. Personally I would just put the new battery in.

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Yomar Wlv
map-marker High Point, North Carolina

Terrible

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Cannot get nobody to help me process a refund for a item i returned
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Reason of review:
Poor customer service
Genise Tbw
map-marker Rocky Top, Tennessee

Very poor

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I bought a party yesterday October the 13th of 2018 I bought a pressure relay switch for a 2006 Chevy Trailblazer when I put the part on it was blowing oil out where the harness Clips in I went back to the place I bought it from in Lake City and told him that and he said because it had wrench marks on it that he couldn't replace it or give me my money back and then proceeded to shut the door in my face and yelled at me and said sorry I can't help you
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Reason of review:
Poor customer service
1 comment
Guest

Hmm electronic parts can not be returned for refund only exchanged

Marc M Eqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Skokie, Illinois

Stinks

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Hey Brant, (NBC news Chicago)

This has nothing to do with the weather as far as I know, but in the 24 hours I've been back here in Chicago, people have been a genuine pain in the ass, from A - Z. It gives me the impression that there are problems here, and frankly Brant, I like most people don't really give a $%&#. I don't have much of an investment here, no kids in school, so, unlike others that are thinking it, I can say it.

What specifically happened, here's what happened:

this afternoon, a couple of hours ago, I stopped briefly at Advance Auto Parts in Skokie. 9320 Skokie Blvd, Skokie, IL 60077 (8**) **3-1247

Why: Recycle oil, I change my own oil. I'ver been carrying it around for months, and decided to finally dump it. I bought the oil there, they got back used. the last time I did so, there was no one in the store, and reasonably friendly clerk at the counter that just said thanks, to I want the plastic milk jugs back, and I said no. That was it.

This time, there were three dumb fat lazy sloths (Advance store Clerks) standing at the counter, and NO ONE in the store. Juan apparently the gang ring leader of the bunch, said you have to dump it yourself. Then leads me way back to the darl depths back of the store, where they've hidden the big dump thing behind mounds of batteries, and other things. Is this too weird or what? My opinion is that they are {{Redacted}} big time at that location.

After LABORING so hard for a few minutes (Juan) to move all this garbage, like I'm the only one that changes their own oil, he disappears. But who's lurking just behind the shelves, you guessed it, big paunchy "major minority" type.

It was a small episode of creepiness, that tells the story about how much Chicago Stinks. Chicago stinks, stinks, stinks......

There's more. as I was leaving, the epitome of MOB/Gang leader vehicles, a black Infinity, 30" chrome wheels, dark tinted glass, tailed me a pulled up beside. Is that strange or what?????

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Cons:
  • Stinks
  • Sucks
Reason of review:
Poor customer service

Preferred solution: Full refund

Trigg Nyp
map-marker Alexandria, Virginia

Complaint on manager

Advance Auto Parts - Complaint on manager
Advance Auto Parts - Complaint on manager - Image 2

I was block in by one the managers car.

I ask Jason. Owner of car to please move your car I need to go.

But he was on the and replied if you wait I might move my car and you should not have parked my car there, these are his word.

He intentiaonally did not move his car for long time, I ended of callinh

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Reason of review:
Poor customer service
3 comments
Guest

You had plenty of space to turn around. Your own pictures prove it.

So basically this just boils down to you parking someoyou probably shouldn’t have and someone showing you the error of that parking by making you wait. Despite what you think buddy it’s private property and they can do as they like. You parked in front of a service door. It’s VERY clear that instead of parking in th designated spot, you parked I n Front of it instead.

That was YOUR CHOICE!! No one from the business played valet that day. You CHOOSE to be a self entitled dill hole and was made to wait because of it. No crime, not a bad business owner/manager.

Just some jackwad who can’t drive or park right. Did you learn your lesson pops? Are ya going to start parking like everyone else? No you won’t.

Typical whitey.

It’s everyone else’s fault EXCEPT YOU!! Funny how you’re the ONLY living body to get out of your vehicles drivers seat yet everyone else is responsible.

Guest

Why did you park in front of a service door. That is clearly a no parking area as shown by the lines.

I do not feel sorry for you.

If I was the manager I would of had you towed. Also learn how to spell, I guess you deemed it important to park in an area that is clearly not a place for your car to be.

Guest
reply icon Replying to comment of Guest-1532852

Educated mechanic, he even knows how to correct spelling. Do you know how to fix things or just replace parts. I bet your a parts replacer, but I do know your a *** big head ***

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Raymon Dvq
map-marker Elizabethtown, Kentucky

Refused a refund on faulty part under warrenty

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On Sunday October 7, 2018 I purchased a Hub Bearing (front driver side) for my 1995 Dodge Ram 1500 4x4. We put this new bearing on my vehicle, and everything looked and worked as it should, for only about 35-40 miles.

The NEW hub bearing i purchased and put on the truck not even 2 hours prior locked up, and my wheel was to the point of falling off by the time i was able to *** the truck 50ft off of the highway into a gas station parking lot. i had to buy another new bearing. I took the FAULTY bearing back to the store. i did not want a replacement part- especially from the store that gave me a *** up one to begin with.

I WANTED MY MONEY BACK. The store manager refused to give me a refund because the part had been put on my truck, even with it being under warranty. I am absolutely pissed off. Had i not realized something wasn't and stopped, I would have been in seriously hurt or worse if I my wheel fell of while i was going 55mph.

THEN I WOULD SUE ADVANCE AUTO.

REFUND ME MY MONEY , AND YOU MIGHT BE ABLE TO KEEP A LOYAL CUSTOMER. IF NOT, I WILL NEVER PURCHASE A THING, NOT EVEN AN AIR FRESHNER FROM ADVANCED AUTO ANYWHERE.

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Loss:
$170
Reason of review:
Damaged or defective

Preferred solution: Full refund

3 comments
Guest

First you did say 4x4 correct? If so no matter how bad bearing gets, wheel cannot fall off unless the axle nut is removed. As to suing advance, as my district manager says, "tell 'em to sue away, Advance has plenty of money to fight 'em"

Guest

Couldn't even get the title up there without a misspelling eh? Yeah we value your opinion.

Guest

Policy clearly states that defects will be replaced like for like. You bought another part so you voided there warranty.

Good luck with getting cash back, perhaps you might win, hopefully you bought a MOOG part and not one of the 1 yr brand warranties that they sell. If so then you got what you paid for.

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