Advance Auto Parts
Reviews and Complaints
I have had to purchase 2 batteries for my 100th anniversary Harley Dyna superglide since April or May of this year only to have the employees laugh at me.
User's recommendation: Do not purchase batteries or chevy alternators from Advance auto parts because they will not stand behind parts they sale
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Verified Reviewer | Binghamton, New YorkI would like a refund
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Verified Reviewer | Fort Washington, MarylandPoor Service at Store #08805
4/6/2023 I entered your store located at 958 E Swan Creek Rd, Fort Washington, MD 20744 to purchase or replace a battery for my 2012 Ford F-150 at approximately 3:25 pm. There were two associates at the first register discussing something and one associate (John) in the parts area who did not have a customer.
As I approached John his phone rang and he answered. I heard him say, "Hello. Yes Ann, I think I can help you." I thought it was a business call, but at that time he put reached down and put his cell phone on speaker and I could hear the female on the other end speaking. John asked her where her event was located and she said down Route 4.
He asked how many people and she responded around 75. He asked her if it was a wedding reception. After about 3 minutes another associate (Moe) appeared at the register near John and asked for the next customer. The customer who was waiting in front of Moe deferred to me, but I said I'd like to wait for John to finish his call because I did not believe it had anything to do with Advance Auto.
After a few more moments waiting for John to complete his call, which I can only guess had something to do with a catering service, Salome came to a register and asked if she could help. I purchased the battery I needed from her and I asked if there was a manager on duty. She told me that they all were managers. I explained the situation and she told me that there was nothing she could do because she was not John's manager.
I asked to speak to John's manager and she left the register. A few moments later Moe came to the register. I explained to Moe again that I felt that John's priority should have been to me his Advance Auto customer and not his side hustle phone call. Moe responded that he understood how I felt.
Somewhat taken aback at his lack of concern I asked "So what are we going to do about John, Moe?" He responded, "I guess I can talk to him." This entire conversation was had within John's earshot as he was standing at the adjacent register. I can only hope my negative experience at your store is not indicative of what is the "norm" or accepted behavior by your associates.
The response or lack of a response from the manager seems to suggest that your own employees do not value your Brand or its reputation. I would like for someone to contact me to let me know how you address this issue.
Preferred solution: Apology
User's recommendation: Go to Auto Zone
I've purchased many apartments I've even had a corporate account and I went had a battery destroyed my reservoir on my Honda Accord cuz it was leaking from the post I returned the tried to return the
Preferred solution: Another 265.oo battery it is a 3 year warranty battery
User's recommendation: Avoid
Racial discrimination, Bellevue Pennsylvania Highway 65 managers name is Mike discriminated against me. I would like for someone to call me 412-495-**** thank you.
Preferred solution: Apology
User's recommendation: Do not go to this location
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Verified Reviewer | Algiers, AlgeriaComplaint on service need help with issue
- Nice website
- Hard to apply discount codes
Preferred solution: Price reduction
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Verified Reviewer | Belleville, IllinoisStore closed down
User's recommendation: Dont be fooled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bank didn't not cover my check
Preferred solution: You like for someone to call me
User's recommendation: Why is this necessary
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Verified ReviewerRefunds. Not issues
MY ERROR. The refund was received and I have always had good experiences with Advanced Auto!!!!
Preferred solution: Full refund
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Verified Reviewer | Minneapolis, MinnesotaNeed payroll phone number
User's recommendation: I would recommend to other customers if you like getting talked down to go early in the morning before the store manager comes in the Rpp will talk down to you and not care
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Verified ReviewerMy order won't go through online
- Unable to purchase displayed cars
Preferred solution: I would like to get the 5 exact cars I submitted in the photos. They can charge my card in file and ship them to me. Shipping should be free as the purchase is over $35.
User's recommendation: To not order diecast cars online with these guys until the matter is resolved
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Verified Reviewer | Chandler, ArizonaRacist customer service
Preferred solution: Termination of employees that were mentioned previously
User's recommendation: Do not shop at this location
Bad customer service gave me wrong part then charge me to exchange for correct part
Preferred solution: Full refund
User's recommendation: Go somewhere else
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Verified Reviewer | Houston, TexasSold wrong spark plugs to me
Nothing has changed within the company contacting me. What changed is the truck won't stop throwing misfiring code to the cylinders of the wrong spark plus being places in with is all but 2.
To this day I have had no help with this claim and more issues with the truck. I can't believe they won't even call me back after I filed a claim with them even. Left messages for the district manager and nothing.
- No vehicle
Preferred solution: Fix my truck right and pay the mechanic for your sales team selling me wrong spark plugs
User's recommendation: Don't use this as your store until he's not there.
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Verified Reviewer | Eupora, MississippiWarranty
- Close by
- Wont back their products
Preferred solution: Full refund
User's recommendation: Go somewhere else
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The only thing that’s going to happen is that those employees will have a great story to tell others about this customer that was in the store being a little b)$@h.