Advance Auto Parts
Reviews and Complaints
Advanced Will Not Stand By Product
Preferred solution: Full refund
Advance Auto Parts - Warranty Review from Washington Township, New Jersey
my wife had a battery installed by the atore a year ago. It has been starting slow for a few weeks now but no complete discharge.
I went back to the store to see about warranty because something is wrong. My load tester is broken so i figuted they offred the testing service, so let them do it. I had them hook up to the car and they tested the battery. They then said he test fed them a poor charge report.
We then proceeded to test the charging system and the computer fed them a test result saying nothing was wrong with the charging system. It load tested with 340cca on a 600cca battery. The voltage was 12.4 off and 14.3 running no matter what accesories were on.I told him evenif the voltage was good, it could still have a bad cell causing the cca to be low. They claimed the computer test result told them they couldnt start the warranty process.
He said all he could do was take the battery and put it on his charger and try to fully charge it. The car has run for a year on this battery. If it hasnt fully charged yet, there is a problem. He did not check thw water levels, or test with a hydrometer.
I used to go to these part stores a lot, and they knew what they were talking about. They only hire who is cheap anymore. I am a mechanic by career. This scenario played out horrible.
Since the computer doesnt tell them something, they won't do anything about it. That's a BS excuse. Why not just say" i don't know what else to do besides what the computer tells me, let me call my manager. I asked abouy the water issues, and he said its a maintanance free battery.
I said see the caps, it isn't incapable of maintanance. Maintanance free batteries are sealed.
This is why i dont normally let anyone touch my vehicles. Thrre ate no mechanics anymore, just part replacers, if the computer tells them to.
Fostoria Advanced Auto Parts
- Different stores in stock items
- Wasted time
- Store environment
Preferred solution: Let the company propose a solution
Advance Auto Parts - Warranty Review from Frederick, Maryland
Incompetent store associates and rude upper management cost me thousands in repairs... Belmont, NC
Completely ridiculous.
I DROVE (under its own power) my car to Advance Auto Parts in Belmont, NC to have the battery and alternator checked.
Younger associate came out to check. While attempting to jump the car he crossed the jumper cables and fried the internal computer. I went thru the chain of command.. Store manager that said it was impossible because his associates had "training" on how to do it. Guess they are all perfect and walk on water as well.
Was then given an 800 number to call.. after the run around from the service rep, they called someone and 2 min later without seeing any dealership repair notes said they weren't responsible.
The district manager finally got involved. She (Leslie White)
requested the dealership invoices and repair notes. In no time at all she replied that "I have reviewed the invoice and the case notes on the vehicle. Due to the fact that the dealership states the ECM was damaged due to reverse jumpstart we are not liable for the damages."
She also questioned the qualifications of the dealership technicians. Apparently she thinks that since Advance will hire anyone regardless of their ability to do the job, half way train them and won't stand behind their products or services, that all other compaines do as well.
The dealership provided the qualifications of their technicians:
"is a Mitsubishi Certified Master Tech, the highest qualification you can achieve and top tier mechanic for Mitsubishi North America. He is more than qualified to make the determination that he made and we stand by his diagnosis and repair. This diagram means nothing, especially since the “ASE Certified tech” was never under the hood of your vehicle. The ECM was burned and that was a DIRECT RESULT of being jumped backwards."
I responded and asked why they weren't responsible since it was their associate that jump started the car and crossed the cables.
That was 2 weeks ago and she hasn't responded to email or returned any of the phone calls I made or from other complaints filed with the NC DOJ consumer protection department.
Looks like I'll be calling the local news station next which loves the opportunity to expose consumer affair issues.
After I'm finished smiling on camara in their parking lot, I'll have no choice but to take this to small claims court.
- Close to my house
- Failure to correct their mistakes
- Customer service
- Poorly trained associates
Preferred solution: Full refund
Advance Auto Parts Car Diagnostics Review
Poor Customer Service from manager and employee
- Employee attitude
- Part and customer service
- Poorly trained associates
Preferred solution: These two advance employees and a rep of advance auto parts need to call me with an apology for the rude service I was given at the store.
Advance Auto Parts - Car Battery Review from Crab Orchard, West Virginia
Advance Auto Parts Customer Care Review
Advance Auto Parts - Idle Air Control Valve Review from Pooler, Georgia
HORRIBLE SERVICE AT ADVANCE AUTO PARTS
- Customer service
- Part and customer service
- Lack of responsibility for their products
Preferred solution: Let the company propose a solution
Have to wait 30 minutes to receive my core charge!
Ordered a battery online. Went to the Harvard IL store to pick it up.
They completed the transaction without realizing I had the old one (core) with me. I asked them to refund my prepaid $20 core charge. I was told by the manager (Jose) that I would have to wait 30 minutes for their system to update before I could get my $20. I could hardly believe that he was telling me I would have to come back later to get my $20!
This is the second issue I've had with this store, I will never shop at Advance Auto Parts again! Not to mention most of their staff don't know anything about cars, yet they feel they can offer advice.
- Discusted
- Poorly trained associates
Preferred solution: No solution needed, I will never shop at Advance again!
Short Review on April&nbs-04:00;05,&nbs-04:00;2016
Work Experience Review
Policy vs Staff
Preferred solution: Let the company propose a solution
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Actually testing the acid is not even allowed by part corporations. Too much liability.
The electronic testers in fact DO recognize it as an issue and mark it bad due to low voltage, but only the external testers inside the stoee, not the portable units. And as a mechanic you already know that alternators can also be intermittent when first going bad. And that any time there is a charge issue the proper was is to disconnect the cables and use an external charger on slow charge to bring the battery up to 100%. You also know that batteries are usually killed by heat.
Both ambient temperature and internal temperature under a charge load.
Unfortunately word of mouth is worth zero these days when it comes to batteries.
All the battery manufacturers figured out that over 60% of all warranted batteries were coming back in tiptop shape and implemented testing requirements to stop it. Not the part stores.
I had an exact same issue. I’ve purchased 1000,s of dollars of parts at advance. Just bought my last one.