Joseph N Sdm

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Verified Reviewer

Tim hutt district manager

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There is sexual harassment going on at his store in Athens tn and when it was brought to him Tim hutt act like he didn't care cause I'm not a employee there his words not mine. Tim hutt don't want the truth of what happened cause we have messages and the guy wife came to us and shown us at 2:48am but he don't care.
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Preferred solution: Something done about sexual harassment

User's recommendation: Don't shop at Athens tn advance auto

Edwin M Isu

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Verified Reviewer
| map-marker Gloversville, New York

The cost of fuel today is expensive and they gave me the wrong parts and made me go to another store and they were rude im on a fixed budget no wonder every one is ordering from parts geek or rock au

You cost me an excessive amount to run back and forth and then to another store.im on a fixed income and the price of stuff is sickening and it cost me 25$ more i had to get a ride my car was taken apart.because you gave me the wrong parts twice.stays
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Loss:
$25
Cons:
  • Have given me the wrong parts again

Preferred solution: Price reduction

User's recommendation: Don't go there.

Akaninyene E

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Verified Reviewer
| map-marker Brooklyn, New York

Business Tradeline

Hello,

My name is Akaniyene Etuk with Polyphonic Sounds System Inc account number #254****. I had opened up a Tradeline with you guys and was told that this will reflect and report on my Dun & Bradstreet.

In 2021 I made a Net30 purchased which I had paid off but up till has yet to reflect on Dun & Bradstreet as told. I got on the phone with a representative today about 12:00 pm and she informed me that only negative item reports. This was not what I was told and it's contrary to what is being advertised.

Please see that this issue is fixed immediately. Thank you in advance.

Kindly,

Akaniyene Etuk

C.E.O Polyphonic Sounds System Inc.

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Brian T Bmj

Complant

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Won't let me exchange a can of spray paint after all the business I have done at Advanced Auto. Burn a good customer over this?
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Loss:
$10
Pros:
  • Quality parts
Cons:
  • Exchange policy

Preferred solution: Exchange

Anonymous
map-marker Whittier, California

To get a transaction number for a warranty on battery

Trying to find transportation number for my purchase of a battery. My number for transactions 678-933-**** or 678-887-****. I either purchased battery near May or Oct of 2020 in Shelby NC. I am supposed to have a 5-year warranty, I think. Battery has sticker 8/20 on it.
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1 comment
Guest

Well Advance dosen't sell 5 year batteries and hasn't in at least 10 years. So that part of your argument dosen't wash.

Look on you reciept. It has the warrant clearly printed on it.

Jim B Vyi

Poor Svc from Kevin at horn lake store good man road ms

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Got blown off and rejected battery warrant for my daughters car on a battery that was only three months old told we had to go to a car quest store where we bought the battery Note a am a professional tech and not very happy with this Svc because the store was closing in thirty minutes and your employee want to be lazy
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Preferred solution: Apology

Anonymous
map-marker Greensboro, North Carolina

Loyalty

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My dad started his own business in 1977 brake and front end work,using parts from then Womwell automotive that became Bumper to Bumper that came to Carquest at about the same time that Advance Auto started in our area,Lex. Ky.I started with him in 86,using the best parts both stores had to offer.In 2006 my dad was ready to retire and I had to be closer to home for family health reasons,so closed that garage just short of 30 years of LOYALTY to them.Taking most of our equipment home,10 miles west of Morehead Ky,set up shop and started back to work when I could,family health care, got with Morehead Adv.

store and started a good business relationship with them.After 15 more years of alot more brake and front end work,very successful for one person I was LOYAL to that store.Now that I have reached the age that I can't do as much as I used to I have slowed way down doing a few jobs here and there.The last few times I have needed parts they were alot more expensive than they had been,being told that I haven't been buying enough to get the good prices and corporate sets that standard.I HAVE ONLY ONE QUESTION! WHERE IS YOUR LOYALTY AFTER NEARLY 50 YEARS?!!

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User's recommendation: Let's see what happens first .I'm not pissed,just want to know

Aime Etq

One of your store managers

Just wanted to tell you how much I appreciated Grant's help. The store is located in Reisterstown,Md.

He needs to be recognized. I had an issue with my truck not starting so I called my roadside assistance. Noticed one of your stores next to me and asked Grant could he check my battery and alternator. He said let's go.

While Grant was helping me the roadside assistance pulled up and said he hopes that whatever Grant was doing to help me wouldn't work. Grant was so apologetic because of someone else's issues and showed me that there are still great hearted people out here and he needs to be recognized.

Talk to Grant and he can tell you exactly what I'm saying. He is definitely an asset to your company

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Preferred solution: Recognize Grant

Anonymous
map-marker Lexington, Kentucky

Still haven't heard anything about refusal to honor battery warranty.

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Spend your money elsewhere. This company must be circling the drain if they have moved to refusing to honor warrantys. O'Rileys is a far better option.
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User's recommendation: Don't shop here. Plenty of other, less sketchy options.

Anonymous
map-marker Sewell, New Jersey

Store is refusing to give me what i paid .

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Not good I gave receipt to manager in store she gave me the difference back in cash you lost a very good customer
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User's recommendation: Go to autozone better prices and the employees are nice

William K Fgk

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Verified Reviewer

Part did not fit

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After I returned a Drive Belt that did not fit because it was too small. After checking another belt that was shorter than the one I returned, I was told by an Advance Auto Parts employee to try another auto parts store (NAPA). You would think he would have told me to try another Advance Auto Parts store.R
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Jaxsen Bdo

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Verified Reviewer
| map-marker Auckland, Auckland

This company is a complete scam

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Viagogo is an online ticketing agency that pays to appear in event searches. This company is a complete scam. They claim that there are a few tickets left, but there are hundreds of them. They charge about three to five times more than what you pay through official channels.
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User's recommendation: Be honest

Sanaya Oxp
map-marker Atlanta, Georgia

Complaint with commercial service

The Marion Virginia commercial department is consistently making mistakes in sending incorrect parts. Even when the current part number, name of part and all other information is provided.

And then when correcting information every store employee including rhe manager refuses to even answer the phone.

The service within the store are completely unhelpful and inadequate that results in loss of business.

This store needs a completely new staff beginning with the commercial and store management. Also, all deliveries seem to take over an hour.

Complaints to the manager seem to go ignored and the service gets worse

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User's recommendation: Avoid avoid avoid

Anonymous
map-marker Atlanta, Georgia

False advertising

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On their online store it shows Ford Explorer brake pads for sale that cost $9.99. On the Walmart app it shows the same brake pads supplied by Advance Autos for the same price of $9.99.

I tried to order from 3 different locations close to me and all 3 stores it showed those brake shoes for $9.99 out of stock. On the Walmart site it showed they were out of stock. I tried to order them and it said delivery wasnt an option where I was located. I went to the closet Advance Auto store and asked if they could ordered them for me and they couldnt order them either.

They had never seen any brake pads in their store or online for that price it when they looked It showed on their computer too!!

The same brake pads for the same price but the part number doesnt exist! Why advertise a product if your not gonna have it.

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Barry S Rfx

W2 I need it for filing taxes.

Where is my W2? I have not received it and need to file taxes for year 2022. Would you please call me and tell me what the hold up is? Barry T. Sykes 757-910-****
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Preferred solution: W2

User's recommendation: Send it to me.

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