Advance Auto Parts
Reviews and Complaints
ADVANCE AUTO PARTS PLACED A HOLD ON MY DEBIT CARD ITEM RETURN FOR 5 DAYS
Parts Purchase no Longer in System
Well as you know advance and autozone have this limited lifetime warranty as long as you own the vehicle. Well it seems that Advance Auto is starting a scheme where they are dropping all previously purchased warranty items from their system so that you will have to purchase them again.
So, I recommend that anyone that purchase a limited lifetime warranty part make a copy of the receipt because they fade now and put it in your safe or with your auto books that came with the car for future proof of the purchase. This will eliminate any heartache that have the potential to rise when dealing with salesman or clerks in the store.
Erica
Gold battery issues
I purchased a gold battery on 6/14/2010 and have had it replaced free under warranty once since then. On 6/17/13 it started acting up again.
So I took it in on 6/21/13 for them to check it and again battery is the issue. Not only that the prorated under under a 5 year warranty because the original purchase was 1 week over the 3 year replacement warranty so I had to pay 70 for the replacement. When I called customer service they state they were no help.
I think this product is terrible and the company will not stand behind product. Very dissatisfied.
Moshe Hiller
Adress
Over Charging
Pissed off customer
My name is larry i walked into the advance auto parts in southington ct and i had the worse customer service i ever had in a retail business .i encountered a young kid by the name off mark on june 8 2013 walked tours the counter and explain the situation i was having with my electrical system , i have a 2000 Honda civic and the battery light was on and he told me that it was the battery off the Bat and i explain to him i put in a new battery about a 3month ago..and he replies maybe the battery is dead ask me if i put it in the correctly with an attitude,or the battery terminal were bad all he was doing is guessing instead off testing my electrical system to be sure he was just to *** mr know it all ..so i went to auto zone they did the electrical system and found out it was my alternator within in 5 minute so i purchase it there because they understood my problem and they solve it in minutes instead off asking me 20 question when it took minutes to solve ... and i would never shop at advance auto part anymore or recommend it to anyone
Battery
I went on a trip and was having problem starting my car.
When I got back home I took the car to The Advance Store
where I purchased the battery sept. 2012. They tested the
battery and alternator and said the tested fine an told me I should replace the positive terminal clamp so I had a mechanic do that. That was not the problem so with the
car soundin like a draging starter I replaced it for $192.00.
Drove it home. The next morning same problem. After a couple
more days I took the car to Precision Tune and left it overnight so they could test the car. The next morning Precision Tune called and said the battery only showed
10 volts. So that afternoon I took my car back to the Advance auto parts store. Told them what happen. They said to
make sure they would need to put a full charge on the
battery. The test showed the battery was 150 amps low.
So they prorated my battery and replaced it. I feel since my battery wasn't tested properly the first time. I feel I
should be compensated for my time or at least something
for the started I replaced.
Thank,
Still a customer,
Charles Robinson
crobinson@***.net
Advance Auto Parts manager Joe at York stree tAiken,sc
FoMoCo1
Frustrated Customer
Advance
Advance Auto Parts Online
Advance Auto Parts - Coupon scam
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7 days now and I still have not got my money back.
If you use a card to buy the parts, we are supposed to return the money to you onto your card. the only way to get cash back is to pay cash and return the parts/ core within the given limit. or you will get a in store Merchandise credit card.
Like 99.9% of fortune 500 companies, AAP batches out their credits every night. While most financial institutions post credits in 2 to 3 business days, some have been known to take up to 14 days.
When you made the return, you were given a receipt with an auth. number on it.
If you're financial institution says they have no info. on your credit, they're lying.
What else can be said GROW UP and suffer It the bank not the merchant THE CLERK WORKED FOR ADVANCE NOT THE BANK
Your retarded once the transaction is completed its is up to your bank to process the return no clerk can tell you that you and your bank is *** retarded.
This is the fault of your bank, not the merchant.