Contessa Mdk
map-marker Brewer, Maine

ADVANCE AUTO PARTS PLACED A HOLD ON MY DEBIT CARD ITEM RETURN FOR 5 DAYS

I bought and item from Advance Auto Parts and found out I did not need the item. The next day I returned the item and the clerk asked me if I wanted it back on my Debit Card and without knowing any better I said yes. 5 Days Later I still don't have my credit in my bank account. I've called and continue to get the run around. THE CLERK SHOULD HAVE TOLD ME ABOUT THE HOLD ON MY FUNDS BUT DID NOT! ALWAYS ASK FOR YOUR CASH BACK NOT BACK ON YOUR DEBIT CARD DON'T DO. BAD SERVICE!!!! D
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Loss:
$140
6 comments
Guest

7 days now and I still have not got my money back.

Guest

If you use a card to buy the parts, we are supposed to return the money to you onto your card. the only way to get cash back is to pay cash and return the parts/ core within the given limit. or you will get a in store Merchandise credit card.

Guest

Like 99.9% of fortune 500 companies, AAP batches out their credits every night. While most financial institutions post credits in 2 to 3 business days, some have been known to take up to 14 days.

When you made the return, you were given a receipt with an auth. number on it.

If you're financial institution says they have no info. on your credit, they're lying.

Guest

What else can be said GROW UP and suffer It the bank not the merchant THE CLERK WORKED FOR ADVANCE NOT THE BANK

Guest

Your retarded once the transaction is completed its is up to your bank to process the return no clerk can tell you that you and your bank is *** retarded.

Guest

This is the fault of your bank, not the merchant.

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Anonymous
map-marker Clinton, Maryland

Parts Purchase no Longer in System

Well as you know advance and autozone have this limited lifetime warranty as long as you own the vehicle. Well it seems that Advance Auto is starting a scheme where they are dropping all previously purchased warranty items from their system so that you will have to purchase them again.

So, I recommend that anyone that purchase a limited lifetime warranty part make a copy of the receipt because they fade now and put it in your safe or with your auto books that came with the car for future proof of the purchase. This will eliminate any heartache that have the potential to rise when dealing with salesman or clerks in the store.

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Loss:
$160
10 comments
Guest

That's really crazy that they don't have any order history to look for come on

Guest

They give you a difficult time even with your receipt so we now all go somewhere else. Perhaps policy will then change.

Guest

I experienced the same thing. I called the evening before I was going to return a starter.

Next day I was told the computer rebooted and deleted warranty. SOME COMPUTERS DO NO DELETE TRANSACTIONS WHEN THEY REBOOT! DISHONEST PEOPLE DO. I worked at 2 retail stores.

If we had a problem with a computer after hundreds of transactions we could reboot and it would retain transaction and reprint them. Advance auto employees don't even know enough about computers. You night as well have cash registers.

Reordering parts are based on transactions - sakes in the store for restocking! Your paper and ink is so cheap the receipt fades before the so called warranty runs out.

Guest

The warranty system record was never set up for continuous history, rather after two years, the system shows a customer has

purchased something via the cost shown, but what was purchased is no longer shown. And there is no store to store history lookup ability either. It is on the customer to make hard copies of the receipt for exchange/warranty issues.

Guest

With all of the technology we have these days, especially phones with cameras, take a picture of your receipt and email it to yourself. As employees we would love to give every customer free parts, but the reality is we cannot, we need proof of purchase.

Same goes for other stores like wal-mart and Walgreens. You need a receipt to return an item. As a customer it is your responsibility to keep your receipt.

However, I totally agree, Advance needs to keep up with our other competitors who do keep everything on the computers. I have been there for 10 years and has been the same since.

Guest

If some guy walks into a store a drops a three year old battery on the counter and demands another one for free with no record of the sale... not even a faded receipt...

the store is just supposed to hand him a new one? Really?

Guest

i've worked w/AAP since '07, and no transaction "stays" in the computer more than 18-24 months; i was trained to tell customers to make a copy of receipt for important parts (battery, alternator, etc)

yes, our computers are dated, but it is YOUR part, you need to be responsible enough to keep up with the paperwork; do you expect the IRS to have all your receipts for your deductions??

Guest
reply icon Replying to comment of Guest-679555

Why does every other parts store never have an issue finding any parts I've ordered, especially if you bought something with a 3 year warranty and 10 months later it's not to be found in their system, it's a scam

Guest
reply icon Replying to comment of Guest-679555

Guess what? I had my receipt and was told they couldn't process the warranty unless it was in the system.

I was in the store for over an hour. Hate this store now!!!

Guest

I agree,bought the best Battery they had Gold.Date code on battery 1/10 it is now 6/13 bad battery can not read recipt faded out.There GREAT SYSTEM does not show me buying a battery.I never bought from any other advance other than the four in my town.Guess what will not buy from advance anywhere again.

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Anonymous
map-marker Boston, Massachusetts

Erica

I had a very bad experience with a female employee at: 1588 S Main St. Athol , MA 01331 She had brown hair, wore glasses and was of medium build and height. She was very rude and made several snide remarks about my lack of automotive knowledge. I think that she might have been a manager, as she was very bossy with her coworkers, who seemed very nice... I was trying to find a part for my car and I needed to check with her as to its availability and cost. This woman acted as if I were mentally challenged. I was very angery and left the store!
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3 comments
Guest

Are you a female?

Guest

those who don't misspell in their email messages throw the first stone...

Guest

I'd be "angery" too.

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Anonymous
map-marker New York, New York

Gold battery issues

I purchased a gold battery on 6/14/2010 and have had it replaced free under warranty once since then. On 6/17/13 it started acting up again.

So I took it in on 6/21/13 for them to check it and again battery is the issue. Not only that the prorated under under a 5 year warranty because the original purchase was 1 week over the 3 year replacement warranty so I had to pay 70 for the replacement. When I called customer service they state they were no help.

I think this product is terrible and the company will not stand behind product. Very dissatisfied.

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Loss:
$70
6 comments
Guest

I had the same issue and will never purchase anything else from them.

Guest

Did the store test your cars ele system (which they do for free) to make sure the battery was the problem or just test the battery and see it was dead? Would like to know how soon after this issue you had to replace your starter, alternator or battery cables?

Guest

Not sure what you mean by not standing behind their product. The battery was replaced for free once and then a second time at a discount.

Isn't that what the warranty states?

I will agree, however, that you shouldn't need to go through three batteries for your vehicle. But that is also suspect to charging system issues or the battery being completely discharged one too many times.

Guest

When you purchased the battery, you agreed on a price and warranty. It doesn't matter if it was 1 or 1000 days out of warranty. Be glad you had pro rate on it since most retailers don't even offer a pro rated warranty past the initial free replacement.

Guest

please note you have a NEW 36 month FREEE replacement warranty that started 6/21, plus 24 months of pro-rate after that, so you got a $100+ battery for $70 - what are you complaining about???

Guest

you were past your free replacement what do you expect GROW UP

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Anonymous
map-marker Tucker, Georgia

Moshe Hiller

Bought an AC compressor online. When I came in to the store to pick it up,the salesman recommended an evaporator valve which I then purchased for $65. Had compressor installed. It leaked out all freon. Store refuses to take it back bc I didn't purchase a $20 drier which I was never told about.I would obviously spend $20 to have a 2 year warranty on a $300 compressor since I was willing to go ahead and by the evaporator valve for $65. I Called 800 number they referred it to a district manager who has not contacted me for 4 days.
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Loss:
$365
4 comments
Guest

you should have read instructions before becoming an overnight mechanic, it's your fault, we all try to save money, but just about anywhere you read driers need to be replaced with compressors, its in the book, so if you didn't job wasn't correctly done, so easy to blame others for our ignorance, i'm not saying no smart i just mean not trained on what were doing.

Guest

ok....let me make sure I understand this.

YOU bought the compressor and took it to a mechanic to have it installed.

I'm guessing YOU bought the part because the mechanic wanted too much money to supply the part for you.

I'm also guessing you bought the part online because you wanted to save a little more money from the in store price of the compressor.

So, because you wanted to get out on the cheap, you ignored the mechanic's advice ($100 says the mechanic advised you to replaced the drier and orifice tube, but you were too cheap to do that too).

Not only are you cheap, but you are too lazy to read all the information on the website regarding the warranty and recommendations.

Not only are you cheap and lazy, but now you are too immature to accept responsibility for your own actions and own up to the fact you screwed this whole process up and want to blame Advance Auto for selling you exactly what you chose to buy.

Oh, and not only are you cheap, lazy, and immature, but to top it off, you post anonymously. Ladies and gentlemen, we have a real winner here.

Guest

Well actually, you have to click another link after clicking the warranty link and it's really not that clear unless you know what you're looking for. However, it IS on the website about the requirements for purchasing an accumulatordrier and an orifice tube when purchasing an air compressor...

for it to be covered under warranty. It is described under the general warranty policy.

Guest

Here is an excerpt taken directly from AAP's website. The link is titled "warranty" and is located right next to the part you are looking up.

Remember, ignorance is not a defense. The consumer has a responsibility to research.

A/C Compressors

Every replacement requires the receiver dryer or accumulator to be replaced. When applicable the orifice tube will need to be replaced or the expansion valve will require inspection and cleaning if necessary, but are not required to be replaced for the warranty to be valid.

Failure to flush the system voids the warranty for any labor reimbursement.

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Anonymous
map-marker Johnstown, Pennsylvania

Adress

went in the store for a brake light,after being skipped over by a worker another took his place. when i got the bulb and went to pay for i wasn't allowed to buy it until i gave name,address and phone number.i told him i didn't want to give this info for a light bulb and he said i must or he cant sell it. i walked out of the store and will never return, auto zone will do fine. there is no need for this info for every item they sale and don't tell me he couldn't ring a item out without this.
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5 comments
Guest

I can't count the times I have looked up a customers purchase in the computer for warranty info because they lost their receipt or it was faded and could not be read. 100% of the time they are happy they gave the info so their $150 part was covered.

Guest

Krikes... you can't just say, John Smith, 1600 Pennsylvania Avenue and just give your zip code?

Was that too simple to think of?

As far as warranties go... Autozone will ask you the same questions.

Guest

Same thing happened to me when buying a battery, I refused to give them my personal address and phone... they said they need it for the warranty (Lie #1) and they don't use it for anything (Lie #2).

After pushing for more info they said they use it to send local discount flyers in the mail. I then asked if they will refuse my warranty if the battery goes bad and I bring in my receipt, they said no, then said to make a copy of it because it has ink that fades away over time.

I got the battery after they put the sale under a previous customer's name. Last time I'll ever shop there, easy choice.

Guest
reply icon Replying to comment of Guest-656116

Lie#1 is not a lie, the computer keeps any purchase information that is used with name/phonenumber for 3 years... lie#2 is not a lie, if you provide a real address or even PO BOX you will receive a coupon with the latest sales once a month.

(keep in mind this will end if you don't use that account name/number again in the next year or two) So... idk where you got the idea that these are lies.. I'm not sure why everyone makes this into a big deal.. and personally I know that if you TRULY DON"T WANT TO SHARE YOUR INFO, you could have asked the employee to put in w.e and they HAVE TO.

Stop crying about it online, ask for the manager next time and be a big boy/girl and act like an adult.. thank you

Guest

That is their policy, if you don't like it, don't shop there. What is the big deal?

They use it to keep a record of your purchases for warranties, if you need to return something, and so on. Making a mountain out of a mole hill.

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Anonymous
map-marker Clinton, Maryland

Over Charging

Recently I ordered parts on line and was charged 3X the order amount after looking at my bank statement, If I hadn't they would have gotten away with $117.60 of my money. They are carless about how they do business and If I hadn't brought it to their notice, they probably would have kept my money and never refunded that amount. I am finished with them,thay don't care about the customer and only make sure they get their money by charging 3X the amount, they must have a reward for over charging and probably get paid extre for the consumers ignorance
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1 comment
Guest

Unfortunately Advanceautoparts.com is a separate entity from the local Advance Auto Parts store you may or may not visit. The online operations, however, are based out of the home office in Roanoke, VA. I'd like to believe (but also doubt) that somebody would have noticed your triple purchase. I can assure you, with certainty, that nobody gets a bonus pay out for clerical errors with Advance Auto much like anywhere else in the world. In fact, such a mindset is a bit asinine though I do understand your frustration. Such a concept is akin to the same ideologies as counting your change or checking your order after leaving the drive through at Taco Bell as no single person or team is infallible.

The point of my humble response is to not blame the individuals who represent the face of Advance Auto in their stores, specifically a store like mine that used to be a private entity years ago until purchased by AAP. I'm proud of the work that I do assuring that all of my customers leave satisfied with the right part the first time every time. I know, as well, that I could be one in a million with this company. At the very least, my friend, I exist and I know the entirety of my team in my store in sunshiny FL strive for the same results for every person who walks through our doors.

I know you're already burnt and wont be back until Autozone or O'Reilly's burns you equally or worse but I'd just like to say don't lay a blanket statement over those who strive for excellence in the parts industry. An ASE P2 counterperson certification is quite a thing to earn and those who possess it carry it with high regards.

Cheers!

Anonymous
map-marker Southington, Connecticut

Pissed off customer

My name is larry i walked into the advance auto parts in southington ct and i had the worse customer service i ever had in a retail business .i encountered a young kid by the name off mark on june 8 2013 walked tours the counter and explain the situation i was having with my electrical system , i have a 2000 Honda civic and the battery light was on and he told me that it was the battery off the Bat and i explain to him i put in a new battery about a 3month ago..and he replies maybe the battery is dead ask me if i put it in the correctly with an attitude,or the battery terminal were bad all he was doing is guessing instead off testing my electrical system to be sure he was just to *** mr know it all ..so i went to auto zone they did the electrical system and found out it was my alternator within in 5 minute so i purchase it there because they understood my problem and they solve it in minutes instead off asking me 20 question when it took minutes to solve ... and i would never shop at advance auto part anymore or recommend it to anyone

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12 comments
Guest

Don't blame the employee. Blame the store managers and district managers who allow this type of behavior.

All they care about is sales and payroll. Don't want to pay their employees what they deserve. Autozone and Advance are all the same.

Any employees of these business are only defending their employer because it is their livelyhood. Once one quits, they won't defend their former employers.

Guest

I would have definitely fired that employee. He was just being lazy. He could have easily tested your electrical system and diagnosed it.

Guest

hello larry, mark here. really wish i remember this incident, i never act like that and formally would like to appologize. if you took it as an attitude i truely am sorry. as a manager at this location i try to stress the importance of customer service and help everyone at every given cost. the battery light issue however, that is false. the 'battery light' is actually a charging system malfunction indicator light, which generally points to a bad ground, over charging or undercharging, which is an alternator, belt or other electrical related issue. have you checked the belt tensioner, belt itself, alternator straps/connectors as well as battery terminals since this issue?

again, i truely am sorry and as such, i would hope you can accept my appology. if you come into the store this week i can give you a $20 gift certificate, hopefully that will make amends for this misunderstanding. however, instead of trash talking my company's reputation, why not seek higher authority than me and contact our customer support center printed at the bottom of your reciept? if i failed to meet or exceed your expectations at any moment they would have picked up the slack and notified me of my wrong doing and corrected me.

Guest

I am a Team Member at advance Auto and I just want to say that not all employees that work for this company are this careless. I'll do anything I can to get the problem for the customer sorted out and corrected. Customer comes first.

Guest

Just remember they sell parts they are not mechanics...they have a computer in front of them you ask for the part and they will look it up..that's how it is..plus they are not gonna be paying and hiring people that are mechanics and get paid good alot of the people who work at advance get paid min wage...

Kaveh Rgg

You should have come to O'Reilly Auto Parts. We would have tested your battery for you immediately, or even better yet, someone with my knowledge would have told you that when the battery light comes on, it is usually the alternator that is bad

Guest

I'm Mr. Know-It-All from Advance Auto Parts. At least I know the English language. ***. The counterman was probably fed up with your mullet and endless perspiration based around your insatiable drinking habit. Perhaps in the future you could try to aim your complaints with subjective content rather than blatant idiocy.

However, you're quite correct that AAP should have tested your electrical system rather than trying to get to the bottom of your hysterical inadequacies.

Better luck in the future with that mullet, bro.

Guest
reply icon Replying to comment of Guest-666399

The poster is actually the former RPP at that location in Southington. He's upset because that *** Mr.

Knowitall" was below his paygrade, out preforming him and his knowledge of automotive systems was preparing him for advanced career placement. He is just sour that the kid was about to take his job. I'm one of the regulars there, as well as a close friend of Mark. I have overheard the former employee calling Mark that exact name, word for word.

Mark would never act with such disrespect towards a customer, let alone misdiagnose a car with an issue as simple as that. He is in an ASE training program. This poster know works at the Autozone in Southington I have heard. My word of advice is to skip over the zone and head to Advance.

Talk with Tony, Matt or Mark for yourselves and see what customer service is all about. They know what you need to fix your vehicle right the first time.

Guest

1st thing to remember when going into a retail auto parts store, is the employees are not mechanics, and have very limited car knowledge, and basically the only reason they are there, is because no one else would hire them. Yes I would agree that most of their workers think they know more than they actually do.

Guest
reply icon Replying to comment of Guest-663053

I'm sorry you had a bad experience in Advance Auto, not all stores are like that. Apparently that young man needs to be trained in customer service.

Don't let one person ruin it for you in shopping at Advance Auto. They really do have great customer service and they are really knowledgeable when it comes to cars.

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Antia Ohu
map-marker Charleston, South Carolina

Battery

I went on a trip and was having problem starting my car.

When I got back home I took the car to The Advance Store

where I purchased the battery sept. 2012. They tested the

battery and alternator and said the tested fine an told me I should replace the positive terminal clamp so I had a mechanic do that. That was not the problem so with the

car soundin like a draging starter I replaced it for $192.00.

Drove it home. The next morning same problem. After a couple

more days I took the car to Precision Tune and left it overnight so they could test the car. The next morning Precision Tune called and said the battery only showed

10 volts. So that afternoon I took my car back to the Advance auto parts store. Told them what happen. They said to

make sure they would need to put a full charge on the

battery. The test showed the battery was 150 amps low.

So they prorated my battery and replaced it. I feel since my battery wasn't tested properly the first time. I feel I

should be compensated for my time or at least something

for the started I replaced.

Thank,

Still a customer,

Charles Robinson

crobinson@***.net

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Loss:
$192
Anonymous
map-marker Aiken, South Carolina

Advance Auto Parts manager Joe at York stree tAiken,sc

I am a commercial parts accounts patron with advance auto parts.About two weeks ago myself and my wife walked into the York street Advance Auto Parts in Aiken SC to purchase a set of spark plugs for my sons Honda Civic. At the time of checkout the cashier named Jamie that had been cutting up with me and my wife made a comment about a .78 gap tool that I picked up and assumed had been rang with the rest of my purchases but unbenounced to me the cashier had not rang up the .78 tool and then went to the manager and told him I stole it.The manager instead of calling me told his employees not to do any more business with me.
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2 comments
Guest

So why were you talking to a cashier when you have a Commercial Account Manager that handles all of your business? Unless you really don't have a commercial account.

Guest
reply icon Replying to comment of Guest-752649

Agreed^^

I have a account and I always get a manager or the counter guy.

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Anonymous
map-marker Lebanon, Tennessee

FoMoCo1

This past Friday 1/25/2013 I saw what looked to be a double charge from Advance Auto Parts on my bank statement so I brought this to my banks attention in order to solve the problem. My banker looked at the statement and said it appeared to be a double charge for the same parts however, the Advance store in question did return a credit of the same transaction so it all seemed to be fine.Just to make sure this was correct I went to my local store where I made the original transaction which is store #3430 Lebanon,Tn 37087 and spoke with the "manger" named Michael in which I explained this to him and just wanted to get to the bottom of the issue in a kind way. Michael looked at my bank statement and my original Advance purchase receipt and said, "Advance didn't take any money from your account except for one transaction and I don't have anything to do with your bank statements" in a very loud and unprofessional rude manner.The entire time this was going on there were other customers in the store which of course were minding their business however, there were two other employee's very obviously making this their business and one of the very unprofessional looking "flunky" kid employees was laughing at Michael's very loud unprofessional and rude comments to me on this matter. I have been a professional automotive technician for 27 years and I use various parts stores in Lebanon,Tn depending on the particular part brand line I use for a particular vehicle application I have in my shop at the time.I can tell you that I have overlooked past unprofessional/rude situations in the same #3430 Advance Auto Parts store so this is absolutely not the first time this has happened. Again, I have been a professional automotive technician for 27 years and have lived in Lebanon,Tn for 45 years and have never had this type of treatment from AutoZone, O'reilly, Carquest or Napa. I've also noticed that this Advance Auto Parts store changes management & employees as much as I do automotive parts. From this point on I myself and other fellow/friend automotive technicians that have also experienced this unprofessional ridiculous behavior are going to stop dealing with store #3430 because we are in a professional customer based business and it's very clear that this particular store is not. Could you please forward this situation to the appropriate person at the Advance Corporate Office because this is not the first time this has happened and I'm not the only customer this has happened to and I will be posting this elsewhere on the Internet to alert potential customers.
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2 comments
Guest

The state of PA covered up for Advance auto parts after several complaints were made the company( and congressman)DC-30 uses destroyed products for several 3 times the amount of claims that will bolster there bottom line when the complaint when to the hotline the worker was discharged from employment. stay away from this corrupt company.

Guest
reply icon Replying to comment of Guest-615281

What?

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Anonymous
map-marker Johnstown, Pennsylvania

Frustrated Customer

12/18/2012 - I had realized my low beam went out that morning, so after work i stopped by my local Advanced autoparts store on the Scalp Level. The salesperson seemed decently helpful, i told him that i wanted both lights to match so i would just buy a set rather a single to replace the one light out. Not sure exactly which ones i purchased since all i was worried about was them both matching, im a female, i lack knowledge when it comes to cars.......well on 01/08/2012, one of my low beams went out again, now keep in mind i replaced them back in dec which wasn't even a month of having them. To my surprise whenever i went in, they couldn't find my purchase and NEVER did i imagine i'd have to keep that receipt. The new sales guy, who also seemed very nice took out the light that was blown and to find out it was a factory light bulb for my low beam, which wasn't what i purchased. Honestly the whole situation is so screwed up i don't really know what the original sales person even if did, if he did put those in or not or how he put them in. The new sales person did all he could to help me, but during my frustration, i still had to buy a bulb so i bought one and only received 10 percent off, which he stated was all he could do. But i feel like they could have been a little more helpful.....So im posting this to probably never recommend this location and perhaps this company at all. Poor Customer service, i had to wait days to speak to the actual store manager, i had to do a live chat to place a complaint, which was very vague with them even trying to help me....and now to send a letter to the corporate office, will anything be accomplished by that? probably not. horrible company, won't be doing business with them ever again.
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Loss:
$40
Anonymous
map-marker Raleigh, North Carolina

Advance

To whom it may concern: Since the early 80', I have purchase numerous parts from advance auto parts. I am not your typical homeowner when it comes to working on vehicle. I know incorrect parts sometimes, tends to be a problem. Here is a list of vehicles I have used advance auto parts since the early 80's: Gremlin 1976 Various parts Porsche 912 **** Spark plugs and cross over's with a VW Porsche 911E 1970 Spark plugs only Dodge colt 1974 Various parts Mazda 626 **** Various parts Toyota Cressida Year ??? Various parts Mazda MPV 1990 Various parts Grand Caravan 1997 (date is in question Various parts Chrysler Lebaron ???? (date is in question Various parts Nissan Altima 1994 Various parts Mazda 626 **** Various parts Chrysler 1500 truck Various parts Mazda Millennia 1998 Various parts Chevy Silverado truck 2005 Various parts Honda Civic 1995 Various parts Hyundai Elantra 2003 Various parts Honda Civic 1996 Various parts Honda Del Sol 1995 Various parts Honda Del Sol 1997 Various parts Yes we have purchased a variety of parts. Yes I always went to Advance Auto Part. I purchase my home in Knightdale, NC in 1998, and was extremely happy when the local store, 04122, was open. I have handled a majority of the repairs. I am one heck of a customer for Advance Auto parts. So Now, why I am so unhappy. Let's just say customer service at the Knightdale location needs attention. My son, Ryan, 23 years of age, was in a recent accident and the car, my wife and I picked out needed necessary repairs on the breaks. New rotors, calipers, hoses were the answer. My sons vehicle was simple. A 1996 Honda Civic Sedan, LX with ABS, with manual. So easy, a caveman can do it. I initially purchased the items, rotors purchased first, while the transaction for the vehicle transfer was taking place. Once the vehicle transfer, title, was finalized, we purchased calipers, pads, and hoses for the vehicle on Aug-21-2012. See transaction number 5611. No parts were available at the store, however the parts were suppose to be available by the next morning. Order was consummated at 16:38:49. It Should have been there when I arrived at the store the next day around 16:00:00. No it was not. I had to wait an additional 45 minutes so the driver side caliper was picked up locally. While I was waiting at the store, 15 minutes, another employee walked in. He owns a 928 Porsche, and we have had many conversations, see above, then I met Hope, the manager. In front of customers, including, me, she belittle him. Wow I was flabbergasted. I was Hoping I would not have to deal with her. I was wrong with my thinking. I was very upset when the driver side brakes were not working on the vehicle. I called yesterday, and I was hot. As A validation engineer, I expect accuracy. Hope, she, said the parts would be ordered. Today, 23 Aug 2012, I was not treated as a customer. I called and initially talked to Ethan, he was very helpful, however apparently store policy requires new customers are more important. I was place on hold, he even told me this. While being on hold for, I reconfirmed with my son, that the parts I ordered were correct. Hope answered the phone and I explained I should not be placed on hold, since I was a customer. Hope was no help she hung up on me. Keep in mind, I was frustrated, placed many hours on the project and was not happy. I called a second time, and explained my frustrations to Hope. She Hung up a second time. AM I NOT A CUSTOMER? I called a third time. I talked to Ethan an Explained I WILL NEVER DO BUSINESS WITH ADVANCE AUTO PARTS. Meanwhile HOPE was not willing to talk to me. WHO IS THE CUSTOMER? Apparently not me. I WILL NEVER DO ANY MORE BUSINESS WITH ADVANCE AUTO PARTS. YOU LOST MY BUSINESS BECAUSE OF HOPE, YOUR EMPLOYEE. YES I WILL TELL EVERYONE. Curtis 919-418- 919-266-
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3 comments
Guest

AAP managers make good money. It's the workers who are expected to know everything while making 7.50 an hour.

AAP pushes their managers to be *** holes. We have sales quotas and if not met we get fired. Even though we can not control how many people come into the store on a shift. The managers friends get the good shifts and front registers.

The rest get the leftovers and are set up to fail.

Training is very little and time is not given to do it. So be kind to the workers.

Guest
reply icon Replying to comment of Guest-800654

Not true, the training at AAP is very good. I worked at autozone also and never received training.

Every month we receive refresher courses, clearly you do not do them. If you're unhappy with making $7.50 an hour, you should seek other employment.

Mike Fnl

Now come on "anonymous", why don't you have the balls to use your real name if your going to tell everyone not to go to Advance? Here's the issue your mad that you got hung up on.

What you don't get is that you should have gotten your *** up and drove to the store. Instead like many others you called them. There are good paying customers standing in line at the store waiting to be taken care of and the guys at Advance don't have the time to sit on the phone all evening with you trying to look up parts when you may or may not show up at the store. Customers who actually make the effort to come to the store get service first!

Get a *** clue you *** and go on to Auto Zone (and you thought Advance Auto was bad) or O'reily's (cheapest crappiest parts on the planet.

Advance Auto lost a customer....oh well they gained 100 more in one day. Thanks for wasting time and *** on a blog, have a nice day!

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Kentavious Saz
map-marker Upper Marlboro, Maryland

Advance Auto Parts Online

I ordered a R134A Freon Hose with Gauge, bought and paid for it online, and received my order confirmation number. When I went to the Advance Auto Parts Store on Street Road in Feasterville, Pennsylvania, to pick up the product, I was told, sorry, the part is in fact out of stock. No apology. No sense of Customer Service whatsoever. Went to their online site to complain, received a form letter. The expectation that they would meet and exceed the customers expectation fell far short. I wil purchase all future auto parts at Auto Zone, where they value their customers.
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Loss:
$25
2 comments
Guest

"I ordered a R134A Freon Hose with Gauge, bought and paid for it online, and received my order confirmation number.When I went to the Advance Auto Parts Store on Street Road in Feasterville, Pennsylvania, to pick up the product, I was told, sorry, the part is in fact out of stock.

No apology. No sense of Customer Service whatsoever.

Went to their online site to complain, received a form letter."

No apology? you were told quote "sorry the part is in fact out of stock" They did apologize you dipsh*t.

I get quite angry because i see all the reviews and what it boils down to is the customer blaming someone else for their *** ups. Grow up child.

Mike Fnl

Probably didn't take the time for them to help you out. You used the internet when you probably should have drove down and checked if they had it first.

Ask them to put it on hold go home buy it online at a discount then go back, but no you just had to be lazy.

Go on to Autozone going to be treated the same there to. Thanks for wasting time *** on a blog site.

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bclinton C
map-marker North Little Rock, Arkansas

Advance Auto Parts - Coupon scam

I placed an order for a battery last month. When I finalized the order it told me that I would be sent a coupon for $50 off a $100 order. I have not seen the coupon. Emailed Customer Service - was told that I was not logged in to my account at the time of purchase so I wont get it. I received the purchase confirmation at my email address. Basically a scam to get you to buy something from them. I could have saved money by buying it from numerous other places but chose them because I expected a coupon to use later.
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Loss:
$50
9 comments
Guest

@Advanced Auto Parts really pissed me off. I bought a bunch of stuff online during a promotion that promised a $50 coupon within 2 weeks.

I am fixing up the car and need to buy more stuff.

I found that coupon in my email this morning.

It arrived and EXPIRED Yesterday. (insert derogatory words here)

I will never shop with them again

Guest

Funny, I order parts online at least once a month and I've NEVER had a problem with getting my coupon.

Maybe it's because I read and follow the simple directions explaining how to do it.

Guest

You can still get the coupon. Log in to the AAP site and print it out or write down the promo code.

Guest

As per "bclinton" post, we're very clear that he is an *** (100%. Email account registration (username & password) is something different from just signing up for news letter or entering in order info.

HAHAHA.. funny guy lolZ

Guest

I agree that you guys are ***. I have ordered with Advance numerous times in the details of those promotions it clearly states a couple of times that you have to login.

duhhhhh You probably wasted alot of time arguing cause you were wrong in the first place. I have dealt with customer service plenty of times with no issue cuz I know how to read.

Mike Fnl

All in all it sounds like you all forgot one important step....LOG ON TO THE WEBSITE!!! You guys are some real rocket scientists, because of your stupidity the company gave you your discounts in the long run for trying to appease you and not make you look like a bunch of *** Wasting time complaining on a blog site....to funny!

Guest

Go to BBBonline.com and file a formal complaint. After going back and forth with them (they offered 30% off of 100 - which I can get anywhere) they finally gave me the coupon code.

I just picked the order up too. Kinda *** way to do business but it works.

Not sure why they would not honor it with out going through all this. Kind of *** *** their customers off.

Guest

Go to BBB online .com and file a formal complaint. After them offering 30% off of $100 they finally game me the coupon code.

I just used it for $50 off of $100. Kind of a *** way to get things done but they do not like unresolved BBB complaints.

Guest

I also placed an order from Advance Auto Parts in December stating that I would be sent a coupon for the $50 off a $100 order. I called them today and they said that I was not logged in at time of purchase.

They sent me an email stating the transaction. What a scam!

I too am not going to be doing business with them in the future!! It is advertising fraud!!!

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