Orchard Park, New York
Not resolved
3.0
Details
0 comments

I RECENTLY WENT TO ADVANCE AUTO IN LACKAWANNA TO PICK UP A PART FOR MY CAR AND WAS DIRECTED TO THE COMMERCIAL FOR A PART LOOK UP BECAUSE THERE WAS NO EMPLOYEES AVAILABLE UP FRONT. I WAS CONFRONTED BY A FEMALE EMPLOYEE WHO WAS EXTREMELY RUDE AND STARTED TO YELL AT ME ABOUT BEING BACK THERE AS I TRIED TO TELL HER THAT I WAS TOLD TO COME BACK HERE FOR ASSISTANCE.

SHE PRETTY MUCH DIDNT CARE TO HEAR IT SO IT ESCALATED INTO A SHOUTING MATCH BETWEEN US. I TOLD HER SHE HAD NO RIGHT TO TALK TO ME THAT WAY THEN I STORMED OUT. THAT WAS THE LAST TIME I SHOPPED AT ADVANCE AUTO STORES.

IWILL FURTHER TELL OTHERS ABOUT MY EXPERIENCE THERE AT THAT PARTICULAR STORE WITH THAT PARTICULAR EMPLOYEE. THE STORE IS LOCATED IN LACKAWANNA NEW YORK ON 1366 ABBOTT ROAD

Product or Service Mentioned: Advance Auto Parts Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Advance Auto Parts Cons: Woman in commercial, Rude staff felt like i was a bother asking her to do her job, Employee attitude.

  • Poorly Trained Associates
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