I was placing order online for Optima Yellowtop battery which gives no core charge discount. I called the store and they said, they will give me the same deal.
I spoke to person name Caesor. When I went to store they placed the battery in my car and did not return the old battery to me. I told them that online I was getting this deal with no core charge. They denied and took my old battery.
I spent 1.5 hour to resolve the issue in store. Later I got conformation from 1-877-ADVANCE that there was no core charge. I went to customer resolution department and they denied to help. I lost my old HONDA battery which had 100 months warranty which I used only for 60 months.
I tried to speak to manager Robin. He was extremely rude and asked me to all 1-877-ADVANCE to resolve this issue. Later 1-877-ADNAVCE person tried to get my battery back. But Robin said the battery is long gone.
Why do they say that they will match the online offer while they cannot ? Online order would have saved my old battery.
Next time no Advance Auto Parts. I will use Auto Zone or Amazon.
Monetary Loss: $150.