Advance Auto Parts Car Battery Warranty Reviews and Complaints
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Advance Auto Parts in Boynton Beach-Delray Beach, Florida - Customer service issue
I bought this battery a week ago and not even a week later it’s not working. My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less about their customers. Worst customer service I have ever experienced in my life I will never purchase from them ever again. Don’t buy from Advanced auto parts, go to your dealer! Store # 08851 3003 s Federal Hwy Delray Beach, Florida 33483 is the worst and the store manager named Ian was of no help he knows nothing about customer service. He needs to be let go!
Review
Product
Advance Auto Parts Car Battery Warranty
Cons
- Quality of part
Reason of review
Poor customer service
Loss
$151
Preferred solution
Full refund
Tags
Good evening, I am writing in regards to the system that the advance auto parts stores in Mobile Alabama operate on. I recently purchased a battery that wasn’t even a year and a half old with a three-year warranty and the battery failed, well because I can’t find the...
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Review
Product
Advance Auto Parts Car Battery Warranty
Pros
- Prices
Cons
- Customer service and replacement procedures
- Horrible refund policy
Reason of review
Warranty issue
Loss
$160
Preferred solution
Battery exchanged
Tags
Advance Auto Parts in Stewartsville, North Carolina - Warranty INformation
I'm having problems with my battery I called the lawn bird North Carolina store to ask how do I obtain proof of warranty on my battery and they said they do not have any idea
Review
Product
Advance Auto Parts Car Battery Warranty
I bought their premium battery for $130. One day it qas completely dead. I took it to the store where it came from 6 months earlier. They tested it,charged it, and determined it was bad. They would not honor the warranty. They gave me such a bad time that I walked out...
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Review
Product
Advance Auto Parts Car Battery Warranty
Resolved
Update by user Mar 25, 2018
I contacted customer support and explained the issue. After hearing the situation they honored the warranty and issued a check for what I was owed. Customer support was very helpful so I will upgrade my star rating, however I do not plan to return that store.
Original review posted by user Feb 23, 2018
My Gold battery recently died after just over three years of use.This particular purchase had a three year free replacement and additional two year pro-rated replacement. It is because of this coverage that I bought this battery in the first place. Relieved that I...
5 comments
Advance auto doesn't prorate ,
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Review
Product
Advance Auto Parts Car Battery Warranty
Cons
- Poorly trained associates
Reason of review
Poor customer service
Loss
$128
Preferred solution
Let the company propose a solution
Tags
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Same here except AAP wouldn't even look my way without a receipt even thought the pulled my phone number as one of their customers and my battery has date of 10/16 on it which would give me a month before warranty expires. The battery simply drained because it sat connected on my SUV due to other problems preventing me from driving it.
Tried charging it for over three days but not holding charge. Corporate needs to revise their warranties and stop their employees from making stories about missing addresses. How convenient! Such a horrible autoparts it's joining/merging with others to make it.
Last purchase from me and will report to BBB. Also, products are highly overpriced.
Especially simple inexpensive diy parts. Happy trails AHs!