Seller: Advance Auto Parts Product: Advance Auto Parts Car Battery Warranty Clear all filters (0 of 5 reviews match)
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Advance Auto Parts in Boynton Beach-Delray Beach, Florida - Customer service issue

1.0
Details
I bought this battery a week ago and not even a week later it’s not working. My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less about their customers. Worst customer service I have ever experienced in my life I will never purchase from them ever again. Don’t buy from Advanced auto parts, go to your dealer! Store # 08851 3003 s Federal Hwy Delray Beach, Florida 33483 is the worst and the store manager named Ian was of no help he knows nothing about customer service. He needs to be let go!
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Review
#1705250 Review #1705250 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Cons
  • Quality of part
Reason of review
Poor customer service
Loss
$151
Preferred solution
Full refund
Tags
  • advanced auto customer service
1.0
Details
Good evening, I am writing in regards to the system that the advance auto parts stores in Mobile Alabama operate on. I recently purchased a battery that wasn’t even a year and a half old with a three-year warranty and the battery failed, well because I can’t find the...
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Review
#1678956 Review #1678956 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Pros
  • Prices
Cons
  • Customer service and replacement procedures
  • Horrible refund policy
Reason of review
Warranty issue
Loss
$160
Preferred solution
Battery exchanged
Tags
  • advanced auto complaint

Advance Auto Parts in Stewartsville, North Carolina - Warranty INformation

I'm having problems with my battery I called the lawn bird North Carolina store to ask how do I obtain proof of warranty on my battery and they said they do not have any idea
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Review
#1548522 Review #1548522 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
1.0
Details
I bought their premium battery for $130. One day it qas completely dead. I took it to the store where it came from 6 months earlier. They tested it,charged it, and determined it was bad. They would not honor the warranty. They gave me such a bad time that I walked out...
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2 comments
Anonymous
#1747978

Same here except AAP wouldn't even look my way without a receipt even thought the pulled my phone number as one of their customers and my battery has date of 10/16 on it which would give me a month before warranty expires. The battery simply drained because it sat connected on my SUV due to other problems preventing me from driving it.

Tried charging it for over three days but not holding charge. Corporate needs to revise their warranties and stop their employees from making stories about missing addresses. How convenient! Such a horrible autoparts it's joining/merging with others to make it.

Last purchase from me and will report to BBB. Also, products are highly overpriced.

Especially simple inexpensive diy parts. Happy trails AHs!

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Review
#1544403 Review #1544403 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
2.0
Details

Update by user Mar 25, 2018

I contacted customer support and explained the issue. After hearing the situation they honored the warranty and issued a check for what I was owed. Customer support was very helpful so I will upgrade my star rating, however I do not plan to return that store.

Original review posted by user Feb 23, 2018

My Gold battery recently died after just over three years of use.This particular purchase had a three year free replacement and additional two year pro-rated replacement. It is because of this coverage that I bought this battery in the first place. Relieved that I...
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5 comments
Anonymous
#1437199

Advance auto doesn't prorate ,

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Resolved
Review
#1196010 Review #1196010 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Cons
  • Poorly trained associates
Reason of review
Poor customer service
Loss
$128
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
  • Battery Warranty Bad Service
  • Battery Warranty

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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