Product: Advance Auto Parts Car Part Installation Clear all filters (12 of 12 reviews match)
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Advance Auto Parts in Washington, Indiana - I don't think so..

2.8
Details
I brought a car battery off line went to pick it up at the store and waited two hours for the installation, come to find out that they couldn't install it. Then I took the core back from the exchange they could not find the transaction, and was told to come back tomorrow. I am a old black man disabled veteran suffering from dementia. I felt unwelcome and very angry they used to treat the customer better than that if my memory correct.
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Review
#1704147 Review #1704147 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Pros
  • Good location reasonable prices
Cons
  • Id was denied the return of my battery
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Let the company propose a solution

Advance Auto Parts in Houston, Texas - Mechanic scamm

1.5
Details
I was scammed by your mechanic.
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Review
#1489423 Review #1489423 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Pros
  • Onsite mechanic that your company trusts
Cons
  • Your mechanic did not actually change parts
Reason of review
Bad quality
Loss
$415

Advance Auto Parts in Lebanon, Virginia - Excellent service

5.0
Details
Dan..today. Put a battery cable and clamps on our battery..He didn't accept one penny for a tip when we offered..Dan said..it is what we do! Dan is the Best! He deserves a raise! He works at the Lebanon, Va. Store..Best service we ever had! Ty..Dan! We will be back..!
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Review
#1182304 Review #1182304 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Good customer service
3.4
Details
Order battery on line with pickup and FREE INSTALLATION at the local store in Twinsburg OH . after retail transaction was completed , the store said they would not provide FREE INSTALLATION since their computer said it required 'professional installation'. I should...
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2 comments
Anonymous
#1421641

Taken from their website - *Free services available on most automotive vehicles, most locations, unless prohibited by law. Free installation with purchase only.

Services may not be available at all stores due to select local community ordinances. Contact your local Advance Auto Parts store for complete details.

Perhaps you should of called before you purchased your discounted internet order and see if they would of installed it.

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Review
#1173008 Review #1173008 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Cons
  • Failure to provide free installation of car battery
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Let the company propose a solution
3.8
Details
Free installation is not included —for some undefined cars ( m-b and bmw).
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3 comments
Anonymous
#1488232

We hade a customer with a bmw absolutely insist we install a battery . After insuring (in front of multiple wittneses) that we were not responsible for her car not starting, we did the install.

$5800 dollars later (out of her pocket) for towing, bmw dealership services, ect..

she got her car to start. When your parts man recommends not to install your battery, there is usually a good reason.

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Review
#1173423 Review #1173423 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Not as described/ advertised
1.0
Details
I was at your store #07134 on 1-1-18 I needed a battery they were the only ones open. I proceeded to have a battery installed because I needed to get to work , she put the battery in & proceeded to work. When on got on highway 53 south to work the car started to shake...
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Review
#1164826 Review #1164826 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Cons
  • Employees with little experience
  • Knowledge of people unexceptional
Reason of review
Bad service
Loss
$611
Preferred solution
Full refund
Tags
  • advanced auto pissed customer

Advance Auto Parts Car Part Installation Review

1.0
Details
Part isnt put together correct.the pulley isnt the cirrect size.my truck overheated.serpentine belt destroyed.and im stranded
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Review
#1039241 Review #1039241 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Bad quality
2.8
Details
I went to wellsburg wv advance auto store for a new battery. I asked one of the three employees behind the desk if they replace batteries and they said yes. Proceeded to give them my car detail 2001 porsche and they said sorry we dont want to replace battery in a...
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1 comment
Anonymous
#1267589

First of all if you can afford a Porsche then why are you getting a battery replaced at a discount auto parts store by someone who makes $10 with limited mechanical knowledge and training. Not everyone behind the counter is a former mechanic. Second higher end cars like a Porsche they tend to shy away from due to computer issues when replacing electrical compenents and if something were to happen it would be a costly fix, so thta's why the employee didn't do the battery even though it was a few bolts.

Review
#986956 Review #986956 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Poor customer service
1.2
Details
Can not get store to take back when ac compressor quit working. Wants me to buy more parts then will replace compressor. Not right .let me know what to do.
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1 comment
Anonymous
#1274937

Being a mechanic I know that additional parts are required for warranty on ac. Just replacing the compressor can damage the new compressor.

It also usually states that on the ac parts that I buy. If they will warranty it if you buy the additional parts then I'd say they are more than reasonable.

Review
#995282 Review #995282 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
1.7
Details
if battery not installed. Mine was installed and I just paid $50 to dent repair shop to repair two LARGE dings where the guy damaged the quarter panel installing and removing battery. Left name and phone number two weeks ago within 24 hours of it happening. No...
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4 comments
Anonymous
#1296806

Well then, they shouldn't advertise their capable of doing an installation then. Instead of ignoring me they should have provided me a $30 credit to get the ding fixed.

It would have been no big deal. They would still have a good customer.

Keep treating your customers like this. Enjoy your unemployment.

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Review
#934901 Review #934901 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Reason of review
Bad quality