Product: Advance Auto Parts Car Part Replacement Rating: 4 Stars Clear all filters (2 of 17 reviews match)
Filter by rating
filters
Product:
Rating:

Advance Auto Parts Car Part Replacement Review

4.0
Details
Went to have battery tested and replaced. Employee wouldnt help me because it was raining. Went down the street to Autozone and they tested and replaced it for me. Advance auto will never get my business again.
View full review
Review
#1006947 Review #1006947 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Replacement
Reason of review
Poor customer service

Advance Auto Parts - Car Part Replacement Review

4.0
Details
I originally purchased a replacement part for my vehicle at the Lafayette, IN Advanced Auto located on Teal Road; (store hours 7:30a-9:30p POSTED on door and online). After tearing down my truck's engine, turned out the part that was initially purchased despite the employee's uncertainty of the replacement part being heated or not per the store's search for my vehicle being the exact part, although telling me he was "pretty sure it had to be because the way the other part was shaped, it wouldn't fit or make sense". However it was the wrong part. Upon driving across town to return the wrong part, two employees that were immediately available to handle the return, decided that even though the store hours were to be operating, they were suddenly closed minutes after 9p. It's one thing if I was unsure of what I needed and would be shopping around, however to just have a simple return to be made, that was apparently just too much work for these two employees to do. This is absolutely the most ridiculous management. After this experience, I will not be making any future purchases with advanced auto parts, I will take my business to Autozone. Employees wouldn't be receiving a paycheck if not for us customers purchasing products. So to have such a level of disrespect and laziness as my welcome upon walking into the store, that's not something I will pay money and contribute to their paychecks for. I'm sure that I'm not the first customer to have this experience either. Ashley Livinnlaughin30@gmail.com
View full review
Review
#1005734 Review #1005734 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Replacement
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews