Advance Auto Parts Car Part Replacement Reviews and Complaints
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Advance Auto Parts Car Part Replacement Review
Went to have battery tested and replaced. Employee wouldnt help me because it was raining. Went down the street to Autozone and they tested and replaced it for me. Advance auto will never get my business again.
Review
Service
Advance Auto Parts Car Part Replacement
Reason of review
Poor customer service
Advance Auto Parts - Car Part Replacement Review
I originally purchased a replacement part for my vehicle at the Lafayette, IN Advanced Auto located on Teal Road; (store hours 7:30a-9:30p POSTED on door and online). After tearing down my truck's engine, turned out the part that was initially purchased despite the employee's uncertainty of the replacement part being heated or not per the store's search for my vehicle being the exact part, although telling me he was "pretty sure it had to be because the way the other part was shaped, it wouldn't fit or make sense". However it was the wrong part. Upon driving across town to return the wrong part, two employees that were immediately available to handle the return, decided that even though the store hours were to be operating, they were suddenly closed minutes after 9p. It's one thing if I was unsure of what I needed and would be shopping around, however to just have a simple return to be made, that was apparently just too much work for these two employees to do. This is absolutely the most ridiculous management. After this experience, I will not be making any future purchases with advanced auto parts, I will take my business to Autozone. Employees wouldn't be receiving a paycheck if not for us customers purchasing products. So to have such a level of disrespect and laziness as my welcome upon walking into the store, that's not something I will pay money and contribute to their paychecks for. I'm sure that I'm not the first customer to have this experience either. Ashley Livinnlaughin30@gmail.com
Review
Service
Advance Auto Parts Car Part Replacement
Reason of review
Poor customer service
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