Product: Advance Auto Parts Cashier Clear all filters (25 of 25 reviews match)
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Advance Auto Parts in Carrollton, Texas - Customer Service

5.0
Details
I have been trying to fix my Chevy Tahoe all weekend and spending a lot of money, DEPRESSING. So I looked online at your website for a A/C discharge line then went in your store at 1225 East Beltline Rd, Desoto, TX 75115 where I met Jessica. I am soooo overjoyed she assisted me. She was extremely patient and she searched effortlessly to find me the best price and quality for my vehicle. She saved me about $70 - $80 bucks and because of her you have a new customer for life! A simple thank you didn't feel suffice so I wanted the hierarchy to know how awesome she was in assisting me. Thank you for your time. Alonza Smith III Merchant ID: DB48343901 Terminal ID: 8 Store: 15082 Cashier: JF00622035
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Review
#1602785 Review #1602785 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Good customer service
1.0
Details
Left wallet at check out and when I returned for it no one would claim to have seen it. I’m 99.99% sure I left it on the checkout counter. Store claims to have no cameras which I find to be completely crazy of advanced auto parts to not have cameras. The wallet had...
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2 comments
Anonymous
#1779432

You are kidding right?? Quick to accuse and I guess you are ENTITLED to free stuff now since you lost it there.

Get real, I doubt an employee took it and as for cameras there are a lot of business that do not have them. Maybe you have Alexa or something like that and you can ask them where your wallet is.

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Review
#1711153 Review #1711153 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Cons
  • Dishonest employees
  • Claim of no surveillance cameras on premises
Reason of review
Left Wallet and it was taken by employee and not held in safe place for return to owner. Claim of no surveillance cameras on sight.
Loss
$1000
Preferred solution
Please have corporate speak with each employee and offer them no reproduction if they will just produce the wallet. Don’t even want cash back. Just wallet.

Advance Auto Parts - Online order

1.0
Details
I ordered a part online. Sent my fiancee and my mechanic to pick up part because i was out of town. They had the reciept with thrm, but the person at the counter would not release the part! I will NEVER order from them again!
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Review
#1632393 Review #1632393 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Cons
  • Store customer serce
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Advance Auto Parts in Clementon, New Jersey - Very rude service

1.0
Details
For starters a part I ordered arrived at the Advance Auto Parts Delmar, DE location on 09/03/19 I was not contacted. Waited till 10:00am on 09/04/19 still not contacted so I contacted the store only to be cutoff multiple times and hung up on and then call back only to have the supervisor justify the actions of that employee and stick up for the employee
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Review
#1644200 Review #1644200 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Advance Auto Parts - Parts
Sold me a strip screw now i cant get my vehicle fixed because they wont replace it and i have my receipt
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2 comments
Anonymous
#1628601

Can't afford another screw eh? You impoverished piece of ***

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Review
#1407097 Review #1407097 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Return, Exchange or Cancellation Policy
Hello I’m making a complaint I was just at your shop the one in Holyoke MA on south street and I came in to return a piece that didn’t fit my car and one of the employees wouldn’t refund me things exulated and it resulted in him disrespect me and using foul language...
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5 comments
Anonymous
#1628605

Oh yeah I bet that situation really did "exulate" now didn't it? You're illiterate.

Low intelligence. Everyone agrees. Believe me.

Probably voted for hillary. Get ***

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Review
#1404631 Review #1404631 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service
This was my 3rd time trying to obtain the right alternator, I was fine until this morning. There was a very rude young man that didn't bother to hear me out. He barely took his hands from his coat pocket and when he did reach for the part, I could see that his...
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1 comment
Anonymous
#1628623

Should he have taken his hands out of his pockets and jerked you off too?

Review
#1395461 Review #1395461 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service

Advance Auto Parts in Port Royal, South Carolina - Posted off!!

1.0
Details
When there because the batter they sold me keep losing charge, my battery is on the charger am waiting outside tell me 30 minutes go back in there to get my battery! They took my battery off the fast charger and put someone else battery on and tell me i have to wait another 3o minutes i told her that i was here first she said the orher worker did it and i said that was not right because i was here first waiting
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Review
#1337614 Review #1337614 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service
3.0
Details
Sat . Apr.21st I took a container of used motor oil to be recycled , the associate she refused to help or take it to the back of the store for me, so I had too find the recycle container. E. st.cloud,fl..
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2 comments
Anonymous
#1467489

OMG another entitled victim who expected things done for them. Sorry but I agree with the other poster after all its a DIY store.

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Review
#1238312 Review #1238312 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 283 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
I showed her the receipt from the online order and she suddenly saw the correct item number. While she was gathering my items, she said so-and-so had this order out earlier but didn't do anything with it. This place is just not pleasant to shop at. Last week I was in...
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Review
#1323781 Review #1323781 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service