On 1/24/2016 I visited store #08114 to purchase a battery. When I walked into the store, the customer service was great they helped me pick the battery that I needed. I was checking out on Reg 3 @ 1602 with cashier Andrew K. I asked him if there was an associate that would be able to instal the battery for me. I was told that they did not instal batteries in Fords because it will void my warranty. First of all I have a 2011 escape that has no warranty any more. I was given the option to borrow tools to change it but I would have to be watched so that I didn't "walk off" with AdvancedAuto Parts tool.
Secondly I called my local Ford dealer (Apple Ford, Red Lion Pa) where I purchased my car. I spoke with the sales manager and the warranty specialist and both of them confirmed that the information that I was told by Andrew K was incorrect and that AdvancedAuto does change batteries in any type of vehicle and no warranty is voided by changing of a battery.
I am a returning next customer to this store and I was highly disappointed with my overall visit and false information that I was given. I have no car knowledge at all. I walk into this store with confidence that the employees will be knowledgeable and be able to assist me with what I need. I should be receiving the services that come with the purchase.
Thank you for your time,
Product or Service Mentioned: Advance Auto Parts Cashier.
Reason of review: Poor customer service.