Product: Advance Auto Parts Customer Care Clear all filters (0 of 129 reviews match)
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Advance Auto Parts - Will not take Parts back

They sold me the wrong part and want take it back they said I open it but it's the wrong part
Product
Advance Auto Parts Customer Care
#1399824
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Salesman starting yelling at me when I told him I was returning oil. He stated the vat is full. I asked if I could simply leave the used oil in the container. He started "yelling", no I said the vat is full. I asked if he knew that it was State Law that I be able to...
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Anonymous
Anonymous

Their tank was full, so they could not accept the oil. Maybe there was a language barrier and you did not understand that. I guess if your gas tank is full and you have money ...

Product
Advance Auto Parts Customer Care
#1395763
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My boyfriend works at one of the stores. He’s only started a month ago and I’ve only visited him twice to shop since I feel more comfortable shopping while he’s there. Both visits I purchased $20+ worth of merchandise. His coworker told his boss that I stopped by to...
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3.7
Product
Advance Auto Parts Customer Care
#1374283
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I went to return a lifetime guarantee part and the people that were working there didn’t even bother to look for the records to replace the part they just told me that they couldn’t find any information about ti. Shrug
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Anonymous
henry

Well where is your receipt to prove that you bought it? Their system only keeps records for two years. If they can not find it then the proof is on you to provide the info for...

1.0
Product
Advance Auto Parts Customer Care
#1371628
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At store 9137 West Boca, the store rep Paul and Jose refuse to exchange a product that has a12 month warranty. I have my receipt # Z2NJQ1C3KF1NQL I need the halogen lamp abd everytime i come they stated the store manager is not there and that I have to come back. Worse...
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Anonymous
Mechanic

If its a lamp that is warranted by Advance, meaning its their own brand then they will warrant it. If its by another manufacturer such as Sylvania then you you have to take it...

1.7
Product
Advance Auto Parts Customer Care
#1369728
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I went into the Advance Auto and there was a new guy working his name is christian he has a very unfriendly way of dealing with customers, He is so busy trying to act like he knows everything, that he sold me all the wrong parts. SEVERAL TIMES so I took them all back...
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Anonymous
Anonymous

If you received wrong parts in the past why did you go back ? Hmm

Product
Advance Auto Parts Customer Care
#1355793
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Checked pricing and stock status online for a battery. Online pricing was the best when compared to similar batteries from competitors. Telephoned the store just to double check the battery was actually in stock, because once I shut down the engine, it wasn't starting...
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4.1
Product
Advance Auto Parts Customer Care
I liked
  • Number 1 in customer satisfaction guarranteed
#1353679
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purchased Clay Bar Kit to remove dried bird droppings on my 5 yr. old kia. package stated that this kit would do just that.followed directions to a Tee, but with NO POSITIVE RESULTS after three tries at two different spots. tried to return item but was refused by...
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Anonymous
petty petty

Your complaint is with the manufacturer not advance....get a life

2.6
Lynnwood-Pricedale,Pennsylvania
Product
Advance Auto Parts Customer Care
I didn't like
  • Return policy and poor parts order system
#1353385
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Replaced master cylinder ( with lifetime warranty) in spring of 2016, it failed and when I tried to return it last Wednesdaywithout receipt I was told there system only keeps things 2 years, they could see in computer I bought "something" but system didn't say what,...
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Anonymous
Tante

Its not there job to keep your records. I am sure if you went to a restaurant they could tell you what you ate last yr.

1.0
Product
Advance Auto Parts Customer Care
#1346024
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Put me on hold too long
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Anonymous
user69696

Did you ever think that perhaps they are busy and understaffed. I been in quite a few parts stores and that seems the issue lately. Maybe you think they are at your beck and c...

3.7
Product
Advance Auto Parts Customer Care
#1341522
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