Product: Advance Auto Parts Customer Care Clear all filters (0 of 112 reviews match)
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Replaced master cylinder ( with lifetime warranty) in spring of 2016, it failed and when I tried to return it last Wednesdaywithout receipt I was told there system only keeps things 2 years, they could see in computer I bought "something" but system didn't say what,...
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Anonymous
Tante

Its not there job to keep your records. I am sure if you went to a restaurant they could tell you what you ate last yr.

1.0
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Advance Auto Parts Customer Care
#1346024
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What specifically happened, here's what happened: this afternoon, a couple of hours ago, I stopped briefly at Advance Auto Parts in Skokie. 9320 Skokie Blvd, Skokie, IL 60077 (847) 763-1247 Why: Recycle oil, I change my own oil. I'ver been carrying it around...
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1.0
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Advance Auto Parts Customer Care
I didn't like
  • Stinks
  • Sucks
#1338029
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Advance Auto Parts - Comment

I just wanted to give positive comments about the store located at 1817 University Ave, DM, IA. The staff was very knowledgeable and friendly. I had a battery and windshield wipers replaced by a technician named David Spalding and he was calm and efficient even when he had a hard time removing my battery. I will be back to that store for all of my auto needs. Thank them for a job well done!
5.0
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Advertised vs Delivered
Discounts and Special Offers
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
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Value for money
Warranty
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Advance Auto Parts Customer Care
#1325811
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Advance Auto Parts - I was trying to ge find my warranty but is a pain in the ***

I went to ask for my warranty wires they told me to came to the store we're I got my spark plugs wires and the employee told me the I have to call the Corp to get imformation,
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Advance Auto Parts Customer Care
#1306175
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Advance Auto Parts - Poor customer service

Battlefield Chesapeake va poor customer service they didn't like Hispanic people.
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Advance Auto Parts Customer Care
#1305224
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Advance Auto Parts - Horrible custome service

I called the store about 15 min befor 8 and asked if I could still come pick up a part I was told I could just have my receipt ready. I arrived at the store at 8 pm called several times to no avail. My calls went in answered. I the seen a Mexican guy with curls come to the front of the store told him I had just called he continued to say he was closed to bad. Horrible way to treat a customer.
1.0
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Exchange, Refund and Cancellation Policy
Service Scheduling
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Advance Auto Parts Customer Care
#1304448
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Completely ignored by one of the employees and when one did ask to help me the store phone rang and the other employee instructed him to answer it while he was on a training call. Completely ignored me after already asking if he could help me. Do phone orders take...
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Anonymous
Anonymous

Phone is required to be answered. The phone script says: "Stop your task and answer the phone within 3 rings." We have phone shops at Advance. If you fail them you will be fir...

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Advance Auto Parts Customer Care
#1281178
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On June 9, my friend and I went to Advance Auto Parts in Owenfield Road Powell OH. I have asked if he could take a look at my 2007 Jeep Commandet using the OBD device. Clearly, the tech did not want to leave his current spot. It went all downhill from there. The tech...
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Anonymous
mechanic

First off he is not a tech, second its a free service. Some Advances will not even do a OBD check. It depends on the area. If you want a "tech" to do an OBD check then PAY a t...

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Advance Auto Parts Customer Care
#1280801
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Advance Auto Parts - Pissed customer

Brought a dual catalyst converter for my 2002 Ford F-150 front has no catalyst. Called no response left a message no response.
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Advance Auto Parts Customer Care
#1277719
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i purchased a camshaft sensor for a 2005 nissan pathfinder and it did not fit my car. tried to returned it the same day. i was told no returns on electrical parts by the same guy who sold it to me. now a stuck with a part which i don't know which car can fit it and a...
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Anonymous
mechanic

Standard return procedure at any auto parts stores for electrical items. They also have signs posted in the store stating policyus

1.8
Product
Advance Auto Parts Customer Care
I didn't like
  • Reps attitude
#1277541
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