Product: Advance Auto Parts Customer Care Clear all filters (77 of 77 reviews match)
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The Advance Stire at admiral and Sheridan in Tulsa.Over the last year i have visited the store several times due to yhey were the only store with the parts i needed. Staff is alwas rude!! Older male staff normally works weekends is racist. I have heard him say that the...
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Anonymous
Anonymous

Maybe "momma's" assignment for the day was to stock shelves so that the inventory that you are looking for in this rude environment is available. You are quick to judge other...

2.7
Product
Advance Auto Parts Customer Care
#1150706
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I brought some back Parts back to refund because I was issued the wrong one I was getting a stoplight and a turn signal bulb for my daughter's 2012 Nissan Rogue you only had stoplight stop on but I had to get one of each so he started getting rude he has an attitude...
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Anonymous
Anonymous

You opened the package , there for its used .

Product
Advance Auto Parts Customer Care
#1141376
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While at advanced auto parts in canonsburg pa i bought a set of wiper blades and asked for them to be installed which the 3 foot by 4 foot sign indicated on the front door and the employee told he he would not do it because it was raining.Yes it was raining but just a...
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Anonymous
Anonymous

It's raining

2.1
Product
Advance Auto Parts Customer Care
#1139978
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Advance Auto Parts - Awful n embarrassed

#1125124
2.0
Details
Went to Advanced auto parts, wanted to return/exchange part employees were rude and would not give me wrong number to contact complaint dept. Corp. I will never buy anything at any Advance ever again. Leaving with a part i still dont need. Was told sometimes parts are damaged in shipping, wth...this place so getto. Said no manager here... crazy
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Advance Auto Parts - Wrong parts

#1098758
1.0
Details
Made 5 trips in 1 day due to untrained staff selling me the wrong brakes.First front brakes then messed up the back brakes. Finally 5th trip a refund. STAY AWAY!!! from the MT. AIRY MD. store
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Advance Auto Parts - Was hung up on twice

#1064210
Trying to find out information about competitive prices with other stores I get operator say hello then disconnected
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Advance Auto Parts - No customer service

#1059607
1.0
Details
Waiting to purchase some items on the 9th of June 2017. One clerk finished her customer and continue to socialize with custom (non work related). The other clerk on the phone and talking to a customer as if they was catching up on old time. I waited for awhile and then left. 5412 N. Henry Blvd, Stockbridge GA
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I was talking to my son getting ready to enter the store I had a little bit of my cigar left and I thru it away from the building and immediately verbally attack about throwing my cigar down and didn’t put them in the ashtrays provide by the door way.Wasn’t paying...
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Anonymous
also ex military

You stated "What happened to customer service????" What happened to respect for other peoples property!! Poor excuse to bring up your ex service history for something like...

Anonymous
Anonymous

So being in the military you expect people to treat you different ?

2.6
Wellsboro, Pennsylvania
Product
Advance Auto Parts Customer Care
#1137059
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I turned back and said sir i was not talking to you and i did nothing to you in a threating manner.i dont know what is wrong with joe. But i dont appreciate his bad atittude. I buy my parts from advance auto parts as im a locate mechanic.i buy alot on line. But im not...
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3.8
Product
Advance Auto Parts Customer Care
#1136638
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I went to return some radiatoir flush that i had bought online at advanced and 1st thing the employee did and said was that didn't come from here.I replied "i know it does because i ordered online and this is the store is i picked up at".I showed my online receipt, the...
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1.4
Product
Advance Auto Parts Customer Care
#1135348
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Store manager advised me of a mechanic that performs work on the advanxe auto parking lot i bought the required pieces and the guy did not perform work i had it done somewhere else i took the parts for a return he stated with out reciept i could not get money he...
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Anonymous
Anon

Please name any store where you can get cash back without a receipt? God, ppl are just dumb.

Anonymous
Anonymous

The new return policy is clearly posted at all Advance stores. It clearly states, no receipt, no money back. Only a store credit will be issued. I was behind a person in l...

2.5
Product
Advance Auto Parts Customer Care
#1131589
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I was given the wrong filter 4 days prior when I went to go ahead and do my oil filter change I noticed they gave me the wrong one so when I called to see if they had the right one because if they didn't I was going to go to another store they had me on hold for about...
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3.2
Product
Advance Auto Parts Customer Care
#1129727
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I went into the Corydon Indiana store to see if they had a part for my jeep and when I walked in there was no one at the counter the two workers were in back laughing and playing around doing something, after I asked if anyone was there a girl came out with her phone...
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Anonymous
Anonymous

Maybe you should talk to the store manager

2.0
Corydon, Indiana
Product
Advance Auto Parts Customer Care
I didn't like
  • Staff was a joke felt like i was bothering them
#1110530
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Is that what advance auto part management would like to see? such actions? Would this imply good ethics standards between employees, clients, management and even the whole society? We are as clients expecting to see the normal ethics and a set of standards of behavior...
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2.1
Product
Advance Auto Parts Customer Care
#1101201
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