Product: Advance Auto Parts Customer Care Clear all filters (252 of 252 reviews match)
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Advance Auto Parts - Reward points

1.0
Details
Start by answering the phone
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Review
#1719459 Review #1719459 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts in Conyers, Georgia - Don't buy from this stores

1.0
Details
I have never been treated with this total disrespect from a store employee as it happened today. This person which refused to reveal his name (no tag name or uniform) pretended to be the shift supervisor at store 9652. I was told by another employ (who could not provide the correct answer to my question!!!) that I can return a tool he recommended and purchased 2 days ago if it is incorrect. I showed up tore turn the tool and I was told to see the person that sold it to me because he was lying. Incompetence maybe but the rudeness with which I was treated was unacceptable.
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1 comment
Anonymous
#1782565

If the tool was used or taken out of the packaging then it is not returnable.

Review
#1715343 Review #1715343 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Diversity
Cons
  • Prices to high
  • Untrained employees
  • Rude employees
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Return On New Part Denied

Advance Auto Parts in Upper Chichester, Pennsylvania - Complaint about returning item

I bought a head lamp bulb from Chichester, Pa location. I gave them them the information for my 2006 Toyota Sienna LE. They plugged it into their computer and sold me a 9006 bulb. When I went to put it in, it was the wrong bulb. They then refused to take the bulb back because I opened the box of the bulb they incorrectly gave me. This is extremely poor customer service! What can be done about this? Thanks, Mike McDermond
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1 comment
Anonymous
#1781306

They gave you the part based on the info you gave them.

Review
#1714702 Review #1714702 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Good selection
Cons
  • Bad return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$21
Preferred solution
Let the company propose a solution
1.0
Details
I have enjoyed the discount I get from the program but if you need help updating your information you are out of luck. I changed emails and phone number and tried updating my info first at the store they informed me that they had no access to update it have to call...
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1 comment
Anonymous
#1780588

I have same issue

Review
#1713644 Review #1713644 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Help with my account
Tags
  • Speed Perks

Advance Auto Parts in Glasgow, Kentucky - Better costumer service

No help 4 workers One on the phone and nobody would help us
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Review
#1704615 Review #1704615 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Germantown, Maryland - Horrible customer service.

1.0
Details
I ordered battery online picked it up, I took old 1 with to save time and a return trip. The guy told me that the system would not process the refund yet too soon. He said at closing he would process the core return so I would get refund of $22 back. Never happened contacted customer service all i was offered was 25% off next purchase. Never again!
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Review
#1692430 Review #1692430 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Advance Auto Parts in Aynor, South Carolina - Poor service

1.0
Details
Poor service at the store. No help
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Review
#1689050 Review #1689050 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Cape Fear, North Carolina - Non helpful non friendly staff

Went in to a local Advanced Auto in Wrightsboro N.C. with my son. He was on crutches due to an ankle injury. Noticed at least 6 employees, out of the 6, 4 were behind the counter. None of them offered to hold door or ask if they could assist my son in finding something. Instead, my son is going up and down each isle on his own with his crutches trying to find a special oil. One employee was standing behind counter with his arms crossed. To me, this is not a friendly way to treat customers who are there to spend their hard earned money in your store. Not one employee offered any type of assistance. Extremely disappointed the way this store is ran. They need to have more training in the customer service department.
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3 comments
Anonymous
#1764353

Did your son ask for help. A lot of invalids take offense when offered help because they want to do it themselves.

Anonymous
#1768753
@Anonymous

That is the most *** poor reply I have seen yet

Anonymous
#1770655
@Anonymous

I agree with him asking for help. Some folks are self sufficient and don't want to be treated any different. It seems like he did not have any problem but you as his "mother" did.

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Review
#1684554 Review #1684554 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Employee attitude
Reason of review
Poor customer service
Loss
$19
Preferred solution
Let the company propose a solution

Advance Auto Parts in Springtown, Texas - In store experience

1.0
Details
I fell in front of your store and messed my knee up bad and no one helped me.
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Review
#1678124 Review #1678124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
1.0
Details
Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People