Product: Advance Auto Parts Customer Care Clear all filters (240 of 240 reviews match)
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Advance Auto Parts in Germantown, Maryland - Horrible customer service.

1.0
Details
I ordered battery online picked it up, I took old 1 with to save time and a return trip. The guy told me that the system would not process the refund yet too soon. He said at closing he would process the core return so I would get refund of $22 back. Never happened contacted customer service all i was offered was 25% off next purchase. Never again!
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Review
#1692430 Review #1692430 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People
1.6
Details
I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code...
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1 comment
Anonymous
#1760426

Autozone??

Review
#1676244 Review #1676244 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Open till 9pm
Cons
  • Lazy employees
  • Cant get help after 5 pm due to women employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Fire the Women, both of them!
Tags
  • advanced auto pissed customer

Advance Auto Parts in Cleveland, North Carolina - Customer complaint

1.0
Details
I wss told to bring back the brakes i just purchased because they was squilling badly . Its a 2017 ram.. i gad bought brakes a yr ago. which was the good ones atvthe moment i couldnt afford the good ones so i bought the less expensive. I wasnt happy because of the squilling and the stoppong power . He told me to bring them back fir a full refund . Thsts my first compliant
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Review
#1663124 Review #1663124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Guarantee and warranty
  • Leaving the store
Cons
  • Force customer to pay higher price when its their mistake
  • Being totally disregarded
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
Tags
  • Quotes Wrong Prices
1.0
Details
I was on line. I went to the store. To only be told. That the part was being shipped to my house. When it was a pick up in store. Had to cancel order and reorder. Then I get the part. Go to have it put on. Only to be told it the wrong starter. Took it back to the...
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Review
#1662522 Review #1662522 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$376
Preferred solution
Let the company propose a solution

Advance Auto Parts - Won't order parts unless paid for in advance.

2.2
Details
I been shopping the Harrisburg area stores for years and now they will not order parts from other stores for me unless they get paid in advance. Why should I have to come in for this when I do not live close. The reason I am told is that the main warehouse is on strike and the local stores will not order unless paid because they are afraid of it being stuck in their inventory.and that this was by the order of their district manager Serfass. I now go to AutoZone.
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1 comment
Anonymous
#1747707

You are right about the ordering and paying for parts before it arrives. That is Jim Serfass(sp) area and he does not know how to run an ice cream truck more or less a bunch of stores because he wants to keep costs down.

My friend used to work there about 3 mos ago and left to go to the competition. I still buy at advance because the parts in my mind are better quality but not in the harrisburg area.

Review
#1653235 Review #1653235 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
Trying to return a item and the manager was not willing to return the purchase and stated that the part had been used.Manager gave me a hard time and I stated that the item was never taken out of the box.I called the cops and waited for them to arrive.He told me that...
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2 comments
Anonymous
#1754571

so, you bought the wrong part, tried to install it, then wanted to return it? then somehow, a store credit isn't good enough for you, then you even manage to figure a way to blame the store, for your need to gather your spawn?

then you are so busy you can't count your change, and finally, you figure a way to blame it on the poor, hardworking store employee? this is why we hate millennials.

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Review
#1645798 Review #1645798 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Loss
$10
Preferred solution
I want my full refund

Advance Auto Parts in Atlanta, Georgia - Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
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Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone

Advance Auto Parts in Tampa, Florida - Return issue

2.0
Details
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
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Review
#1630880 Review #1630880 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Poorly trained associates
  • Entire shopping experience
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Problem Resolution Plan

Contact Advance Auto Parts Customer Service

Mailing Address:
Advance Auto Parts, Inc.
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

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  5. 41 reviews
Advance Auto Parts reviews

Advance Auto Parts - Refunds

I am entitled to 2 refunds. Neither one had showed up back on my account.
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Review
#1629025 Review #1629025 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund