Product: Advance Auto Parts Customer Care Clear all filters (11 of 252 reviews match)
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1.0
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Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People
1.0
Details
Advance Auto Parts - Was not told about a part was not returnable at the time of purchase
I was not told a part was not returnable and is not written on the receipt and was refuse to be returned at store 08427
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2 comments
Anonymous
#1735263

Signs are all over my store concerning return policy.

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Review
#1621117 Review #1621117 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Excellent parts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund
Tags
  • None Returnable Parts

Advance Auto Parts in Houston, Texas - Employee very rude and cursed

1.0
Details
Advance Auto Parts - Employee very rude and cursed
They where rude and disrespectful Angry
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Review
#1615588 Review #1615588 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
Advance Auto Parts - Accident
Advance Auto Parts - Accident
Advance Auto Parts - Accident
My 3 year old got covered in your tar oil from parking lot, there was no signs to want customers it ruined my daughters cloths an I can’t get the stuff off her skin! I’m *** pissed, An the employees didn’t seem concerned or anything only handed me paper towels to wipe...
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1 comment
Anonymous
#1699079

What are they supposed to do. They are not her parents, they gave you items to clean up the mess because you were not to concerned to watch her in the parking lot.

Review
#1548619 Review #1548619 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts - Sold old battery

1.0
Details
Advance Auto Parts - Sold old battery
Advance Auto Parts - Sold old battery
I purchased a new battery Nov. 2018, never thought to look at date on new purchase. So when my car wouldn’t start Feb., 2019 I never thought it was the battery. I was able to get it to a mechanic which said it was battery and date on it was 2016. So I had to go to Advance auto in Denham Springs they didn’t have one, failed to mention this before I drove there. Then they said would have one when they opened the following morning so I drove back to Denham Springs, La and still no battery. They sent me from there to Hammond, La. store for battery then I had to bring it to the Forbes automotive. I drove a total of 103.7 miles trying to get a battery. Luckily the mechanic cut me a break and only charged $32.54. Deborah Buchanan (225)202-7558 dladdison@yahoo.com
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Review
#1482387 Review #1482387 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
Advance Auto Parts - Turned away for a battery installation
"Frank", who says he is the manager, told me he wouldn't install a batteryin the snow. It's on your sign! Free battery testing and installation. You've got to be kidding me right? Pep boys is getting my business right now.
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3 comments
Anonymous
#1648686

I think the fine print on the bottom of the sign says to see inside store for details. I guess the safety of his crew was more important.

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Review
#1468992 Review #1468992 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
Advance Auto Parts - The worst service. Experience for a Rightful customer!
Please, to whom this may concern, Before I go social media frenzy with such horrible experience at advance auto parts located at broward blvd & 31st ave, Please at your earliest convenience View your store camera starting at 12:32pm 8-8-18, as a result what you viewed,...
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Review
#1324532 Review #1324532 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
2.8
Details
Advance Auto Parts - Lazy, no care in the world
3rd time coming in to this store, employees on there phone or sitting down , talking among each other. I have to see who will help me ... When i pay with debit card and return items not needed, i ask for cash back and alway get an opposite answer then what the return...
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1 comment
Anonymous
#1483295

They may offer cash back for debit card if they have enough in the cash register, otherwise its debit. Why are you asking for cash back if you paid for debit otherwise.

Why not pay for cash in the beginning instead of going in looking for a hassle? I know what the sign says as I had the same problem once but since most people pay by card they don't always have enough cash on hand in register at times.

Review
#1258105 Review #1258105 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.0
Details
Advance Auto Parts - Will never buy from them again
My husband bought a Remote Ready Starter Kit and we couldn’t find anyone that would install it so when my husband tried to return the kit to the store unopened unused with the receipt they said they couldn’t give him a refund because it was electrical (seriously) and...
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2 comments
Anonymous
#1533813

Posses off.

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Review
#1158815 Review #1158815 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
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  5. 41 reviews
Advance Auto Parts reviews
5.0
Details
Advance Auto Parts - Customer Care Review
We still have great ppl in this world... Thank u so much Mr David... Fr: Advanced auto parts... I didn't get his last name but, I do want go make sure Advance Auto Parts knows they have wonderful staff working for them.. And goes above & beyond their duties... Thank u...
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Review
#1001907 Review #1001907 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Good customer service