Product: Advance Auto Parts Customer Care Clear all filters (252 of 252 reviews match)
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1.0
Details
I have enjoyed the discount I get from the program but if you need help updating your information you are out of luck. I changed emails and phone number and tried updating my info first at the store they informed me that they had no access to update it have to call...
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1 comment
Anonymous
#1780588

I have same issue

Review
#1713644 Review #1713644 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Help with my account
Tags
  • Speed Perks

Advance Auto Parts - Won't order parts unless paid for in advance.

2.2
Details
I been shopping the Harrisburg area stores for years and now they will not order parts from other stores for me unless they get paid in advance. Why should I have to come in for this when I do not live close. The reason I am told is that the main warehouse is on strike and the local stores will not order unless paid because they are afraid of it being stuck in their inventory.and that this was by the order of their district manager Serfass. I now go to AutoZone.
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1 comment
Anonymous
#1747707

You are right about the ordering and paying for parts before it arrives. That is Jim Serfass(sp) area and he does not know how to run an ice cream truck more or less a bunch of stores because he wants to keep costs down.

My friend used to work there about 3 mos ago and left to go to the competition. I still buy at advance because the parts in my mind are better quality but not in the harrisburg area.

Review
#1653235 Review #1653235 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint

Advance Auto Parts - Reward points

1.0
Details
Start by answering the phone
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Review
#1719459 Review #1719459 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts in Aynor, South Carolina - Poor service

1.0
Details
Poor service at the store. No help
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Review
#1689050 Review #1689050 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Glasgow, Kentucky - Better costumer service

No help 4 workers One on the phone and nobody would help us
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Review
#1704615 Review #1704615 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Philadelphia, Pennsylvania - Poor customer service

I went to the Oregon ave store in Philadelphia pa at 7:40 and it was about 6 other customers waiting no one was there to open the store all the customers left I waited a little longer then left this is ridiculous and your company lost an unknown amount of money already today
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1 comment
Anonymous
#1750490

Typical Advance auto. They don't pay their employees enough and they don't care since the management don't care

Review
#1658134 Review #1658134 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Poor management
Reason of review
Poor customer service
1.0
Details
Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People
1.0
Details
Advance Auto Parts - Accident
Advance Auto Parts - Accident
Advance Auto Parts - Accident
My 3 year old got covered in your tar oil from parking lot, there was no signs to want customers it ruined my daughters cloths an I can’t get the stuff off her skin! I’m *** pissed, An the employees didn’t seem concerned or anything only handed me paper towels to wipe...
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1 comment
Anonymous
#1699079

What are they supposed to do. They are not her parents, they gave you items to clean up the mess because you were not to concerned to watch her in the parking lot.

Review
#1548619 Review #1548619 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Atlanta, Georgia - Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
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Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
1.0
Details
I went to the salem va store to buy a battery there was one employee sitting on front on a bench on his cell phone. One guy at the counter helping a lady One other guy walking around in the store never offered to help. I stood there for 20 mins two other people came in...
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1 comment
Anonymous
#1729055

Maybe he was on break or lunch. I guess since it’s a free service they are supposed to wait on you right away

Review
#1614571 Review #1614571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Being able to oder what i need online
Cons
  • Lack of integrity
  • Lazy employees
Reason of review
Poor customer service
Tags
  • advanced auto pissed customer