Product: Advance Auto Parts Customer Care Rating: 1 Star Clear all filters (73 of 252 reviews match)
Filter by rating
filters
Product:
Rating:

Advance Auto Parts - Reward points

1.0
Details
Start by answering the phone
View full review
Review
#1719459 Review #1719459 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts in Conyers, Georgia - Don't buy from this stores

1.0
Details
I have never been treated with this total disrespect from a store employee as it happened today. This person which refused to reveal his name (no tag name or uniform) pretended to be the shift supervisor at store 9652. I was told by another employ (who could not provide the correct answer to my question!!!) that I can return a tool he recommended and purchased 2 days ago if it is incorrect. I showed up tore turn the tool and I was told to see the person that sold it to me because he was lying. Incompetence maybe but the rudeness with which I was treated was unacceptable.
View full review
1 comment
Anonymous
#1782565

If the tool was used or taken out of the packaging then it is not returnable.

Review
#1715343 Review #1715343 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Diversity
Cons
  • Prices to high
  • Untrained employees
  • Rude employees
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Return On New Part Denied
1.0
Details
I have enjoyed the discount I get from the program but if you need help updating your information you are out of luck. I changed emails and phone number and tried updating my info first at the store they informed me that they had no access to update it have to call...
View full review
1 comment
Anonymous
#1780588

I have same issue

Review
#1713644 Review #1713644 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Help with my account
Tags
  • Speed Perks

Advance Auto Parts in Germantown, Maryland - Horrible customer service.

1.0
Details
I ordered battery online picked it up, I took old 1 with to save time and a return trip. The guy told me that the system would not process the refund yet too soon. He said at closing he would process the core return so I would get refund of $22 back. Never happened contacted customer service all i was offered was 25% off next purchase. Never again!
View full review
Review
#1692430 Review #1692430 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Advance Auto Parts in Aynor, South Carolina - Poor service

1.0
Details
Poor service at the store. No help
View full review
Review
#1689050 Review #1689050 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Springtown, Texas - In store experience

1.0
Details
I fell in front of your store and messed my knee up bad and no one helped me.
View full review
Review
#1678124 Review #1678124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.0
Details
Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
View full review
Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People

Advance Auto Parts in Cleveland, North Carolina - Customer complaint

1.0
Details
I wss told to bring back the brakes i just purchased because they was squilling badly . Its a 2017 ram.. i gad bought brakes a yr ago. which was the good ones atvthe moment i couldnt afford the good ones so i bought the less expensive. I wasnt happy because of the squilling and the stoppong power . He told me to bring them back fir a full refund . Thsts my first compliant
View full review
Review
#1663124 Review #1663124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Guarantee and warranty
  • Leaving the store
Cons
  • Being totally disregarded
  • Force customer to pay higher price when its their mistake
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
Tags
  • Quotes Wrong Prices
1.0
Details
I was on line. I went to the store. To only be told. That the part was being shipped to my house. When it was a pick up in store. Had to cancel order and reorder. Then I get the part. Go to have it put on. Only to be told it the wrong starter. Took it back to the...
View full review
Review
#1662522 Review #1662522 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$376
Preferred solution
Let the company propose a solution

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews

Advance Auto Parts in Atlanta, Georgia - Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
View full review
Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone