Advance Auto Parts Customer Care Reviews and Complaints
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I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code...
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1 comment
Autozone??
Review
Service
Advance Auto Parts Customer Care
Pros
- Open till 9pm
Cons
- Cant get help after 5 pm due to women employees
- Lazy employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Fire the Women, both of them!
Tags
Advance Auto Parts - Won't order parts unless paid for in advance.
I been shopping the Harrisburg area stores for years and now they will not order parts from other stores for me unless they get paid in advance. Why should I have to come in for this when I do not live close. The reason I am told is that the main warehouse is on strike and the local stores will not order unless paid because they are afraid of it being stuck in their inventory.and that this was by the order of their district manager Serfass. I now go to AutoZone.
1 comment
Review
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Advance Auto Parts in Tampa, Florida - Return issue
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
Review
Service
Advance Auto Parts Customer Care
Cons
- Entire shopping experience
- Poorly trained associates
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
On hold for at least 10 minutes. 4 times I tried to talk to an associate. I got disconnected everytime. I ordered rear suspension control arm online after store employee gave me part # si i could order online to get 25%. Great love it! After I placed order and paid I...
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1 comment
Maybe they are waiting for you to call the store again or to change your mind again. You call the store they do the preliminary work for you and gave you a part number then you go ahead and want it cancelled because you finally decided how to look things up on your own(WHOOPPPPIIE YOU DID IT ON YOU OWN)) and now you want to cancel it because you want to save a few bucks. Hope your wait is not too long.
Review
Service
Advance Auto Parts Customer Care
I went into the location in Atmore, Al and I have never seen such bad customer service. One girl I believe her name was Britney, was on her personal cell phone being very vulgar. The guy I assume was the manager (grey shirt) was discussing how two employees had been...
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Review
Service
Advance Auto Parts Customer Care
Well apparently you guys are closed on the weekends to help customers which I think is inappropriate if there's a help number 24/7 it's kind of misleading. I placed an order I had a gift card help desk told me that they would deducted the gift card and would Bill me...
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Review
Service
Advance Auto Parts Customer Care
Advance Auto Parts in Canton, Ohio - Purchase experience
Purchased new windshield wipers a couple of months ago, driving in rain wipers sticking to windshield. Return to Advanced Auto store we are purchased, I am no longer in the computer. Wiper blades were replaced. I was told it was a lifetime warranty/Representative Said that was untrue and could not find me in the computer.
Review
Service
Advance Auto Parts Customer Care
Reason of review
Warranty issue
My gosh. Fool me once shame on you fool me twice shame on me. So shame on me I've been there a couple times. Prior to my last visit I spent over $100 on a starter. I'm referencing the Advanced Auto Parts in Terryville Connecticut. the sign says spend $100 get $20 off...
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2 comments
Maybe find out how the program works before you go around demanding things ya silly goose.
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Review
Service
Advance Auto Parts Customer Care
Reason of review
Problems with payment
On 8/20/18 i did a mainetnance job in my 1996 jeep cherokee classic cooling system. I bought the radiator cap from you but a few days later there was a leak by the cap that i replace with yours. I installed the old one and today was when i had time to go back to...
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3 comments
Don't want it? Don't buy it.
Don't want it? Baaaaaby don't buy it!
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Review
Service
Advance Auto Parts Customer Care
Pros
- Sal
Reason of review
Return, Exchange or Cancellation Policy
Tags
At store 9137 West Boca, the store rep Paul and Jose refuse to exchange a product that has a12 month warranty. I have my receipt # Z2NJQ1C3KF1NQL I need the halogen lamp abd everytime i come they stated the store manager is not there and that I have to come back. Worse...
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1 comment
If its a lamp that is warranted by Advance, meaning its their own brand then they will warrant it. If its by another manufacturer such as Sylvania then you you have to take it up with that company. So if you have their brand or a Carquest brand bulb-which is what is sold around here , they will warranty if not then call the company who made the product the warranty is with them.
Review
Service
Advance Auto Parts Customer Care
Reason of review
Warranty issue
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You are right about the ordering and paying for parts before it arrives. That is Jim Serfass(sp) area and he does not know how to run an ice cream truck more or less a bunch of stores because he wants to keep costs down.
My friend used to work there about 3 mos ago and left to go to the competition. I still buy at advance because the parts in my mind are better quality but not in the harrisburg area.