Product: Advance Auto Parts Customer Care Rating: 3 Stars Clear all filters (25 of 252 reviews match)
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Advance Auto Parts in Lewistown, Pennsylvania - Customer service

3.3
Details
The store manager Kim is really unpleasant to deal with myself and two of my friends have had short answers over her laziness and short if any answers dealing with her a real not so nice woman
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Review
#1588923 Review #1588923 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills

Advance Auto Parts in District 6 Spauldings, Maryland - Poor customer service

3.1
Details
I went in the store with a quart of oil my husband bought the wrong brand and type I just needed to exchange I seen that you can exchange without a receipt even return but the “manager “ refused to and when I asked why it was because he needed a receipt which I know to be a lie and was just like no my car really needs the other quart of oil this was ridiculous over a 6.99 product
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Review
#1557678 Review #1557678 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.6
Details
purchased Clay Bar Kit to remove dried bird droppings on my 5 yr. old kia. package stated that this kit would do just that.followed directions to a Tee, but with NO POSITIVE RESULTS after three tries at two different spots. tried to return item but was refused by...
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1 comment
Anonymous
#1558624

Your complaint is with the manufacturer not advance....get a life

Review
#1353385 Review #1353385 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Return policy and poor parts order system
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
Tags
  • poor return policy
3.2
Details
This happened a little less than a week ago when my sister got a battery for her Ford focus. I was there and we walked in and proceeded to be ignored by everyone while they finished a conversation, but the real complaint is about Keith. I don't really care about that....
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2 comments
Anonymous
#1537790

Its a free service, so either pay a mechanic to do it faster or do it yourself. You still saved some money or did you expect the red carpet to be rolled out by a minimum wage lackey or obviously did his first install and it was on your call. Maybe your sister could of done it faster than him since you obviously are not mechanically inclined

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Review
#1326982 Review #1326982 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Employee on cell phone
  • Amount of time it took for a simple install
  • Employees talking instead of working
Reason of review
Poor customer service

Advance Auto Parts in Salisbury, Maryland - Bad online shopping

2.6
Details
I bought an item and it’s wasnt what I bought and I tried calling but they won’t answer.
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Review
#1318899 Review #1318899 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
3.3
Details
I patronize the Advance Auto store at 915 Wilkes-Barre Twp., Blvd., Wilkes-Barre, PA, 18702 and have had at least two unpleasant dealings with one of the counter people. He is a real wise guy with an attitude. I can describe him as 55-26 years old, six feet tall,...
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Review
#1315827 Review #1315827 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Reps attitude
Reason of review
Poor customer service

Advance Auto Parts - Husband buys many parts here

2.5
Details
When husband tríes to get Advantage Auto parts to honor their replacement warranty they never find his name in computer or even that he bought the part there like Magic his info disappears! This Advantage is on Nth Fry Rd Katy Tx he won’t be going back there to buy anymore.
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Review
#1309992 Review #1309992 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
2.8
Details
Advance Auto Parts - Lazy, no care in the world
3rd time coming in to this store, employees on there phone or sitting down , talking among each other. I have to see who will help me ... When i pay with debit card and return items not needed, i ask for cash back and alway get an opposite answer then what the return...
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1 comment
Anonymous
#1483295

They may offer cash back for debit card if they have enough in the cash register, otherwise its debit. Why are you asking for cash back if you paid for debit otherwise.

Why not pay for cash in the beginning instead of going in looking for a hassle? I know what the sign says as I had the same problem once but since most people pay by card they don't always have enough cash on hand in register at times.

Review
#1258105 Review #1258105 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
2.6
Details
I was at your store on Bob Wallace in Huntsville Alabama and in the last few days I have spend hundred of dollars there and I bought a fuel filter and they gave me the wrong one I was under neat the car no gas coming out of the line to get in the knew filter he assumed...
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1 comment
Anonymous
#1467484

You attempted to install it, you admit it yourself. Whether gas came out of line or not, you still attempted to use it.

You should not get a refund.

Then you threw it out, what proof do you know have?? Not to smart.

Review
#1237450 Review #1237450 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 284 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
3.0
Details
From out of town, went in to buy some DEF fluid for my rig. Told this older lady Stacey behind the counter what I needed. Stacey said no, we don't carry that but you can try Walmart across the street. So I walked around the store a bit and their it was sitting on the...
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1 comment
Anonymous
#1455896

Perhaps she did not honestly know that it was there. You stated she was older, they can make mistakes, perhaps she was working because a younger millenial did not show up and she was covering for them.

Or maybe she was new and or part time did not know the layout of the store yet. Either way she tried to help by referring you to Walmart but I guess that was not good enough so you take it to post here on the internet.

Review
#1223354 Review #1223354 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • How close store is off of interstate 81
Cons
  • Attitude and lack of product knowledge clerk stacey
  • Attitude and lack of product knowledge from clerk stacey
Reason of review
Poor customer service
Tags
  • advance auto complaints
  • Diesel Engines