Product: Advance Auto Parts Customer Care Rating: 4 Stars Clear all filters (16 of 252 reviews match)
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Advance Auto Parts - *** running the corp headquarters

4.2
Details
i dont know which snowlake that made the decision to reboot your computers on a weds but because i could not get any of theparts i needed for my shop I have been a very loyal customer a this stupid *** put my shop at a stand still not having parts to fix thecars I needed to today I ost money thanks to you . Its not only that but who is going to pay for all your employees that just stood around did nothing today so whoever decided to screw up everybodies day I say thank you and I hope you get FIRED.
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Review
#1545573 Review #1545573 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
we have great people working in my store I use

Advance Auto Parts in Brooklyn, New York - Issue with an employeedesrespectful

3.5
Details
Very rude and desrespectful guy
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Review
#1498829 Review #1498829 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
3.5
Details
Friday March 15/ 2019...I ordered a CV assembly for a 1999 VW passat. Every time i have to deal with the store in Newberry parkway is 30 miles from my home so if i have to go a distance to get a part it important and needed to get my vehicle working. i have not treated...
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2 comments
Anonymous
#1664578

So you want extra points, eeoc complaint and they were rude. Tell me more . Do you want anything else, maybe free parts or maybe you are looking for something else.

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Review
#1494811 Review #1494811 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Unprofessional employee and manager
Reason of review
Poor customer service
Loss
$54
Preferred solution
Formal apology and employees should be required to complete EEOC and sensitivity training. Also extra speed perks on my account for that store giving me the incorrect part.
4.0
Details
On Dec. 1st at store # 7015, I was next in line waiting to be helped. Person at register just disappeared, no clue if she went to perform a task or on break or was done with her shift. Regardless she didn't acknowlege me standing in front of her. The other staff member...
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1 comment
Anonymous
#1628492

Why do the headphones have to be white? Let's cut to the chase.

Review
#1413837 Review #1413837 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in New Hartford, New York - Customer service bad service

3.9
Details
Desk person was taking care of me and than the manager told him to take care of another person before we were finished...I spoke up and said not till after I'm finnished with...and I was asked to leave the store. I spend thounds a year in NY store also FL business store
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Review
#1403176 Review #1403176 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
3.7
Details
My boyfriend works at one of the stores. He’s only started a month ago and I’ve only visited him twice to shop since I feel more comfortable shopping while he’s there. Both visits I purchased $20+ worth of merchandise. His coworker told his boss that I stopped by to...
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1 comment
Anonymous
#1628464

I'm with you that's not cool. Sounds like he works with a bunch of ***

Review
#1374283 Review #1374283 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
3.5
Details
I went in to get a part. There were 2 people ahead of me at the parts counter. There were 2 people working with customers. 1 guy (i think was the manager was on the phone at the beginning of the parts counter. He gets off of the phone and walks up to take the next...
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1 comment
Anonymous
#1584921

Don't fault the guys in the store. They are required to stop whatever they are doing and answer the phone. Failing phone shops will get them fired.

Review
#1357006 Review #1357006 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
4.1
Details
Checked pricing and stock status online for a battery. Online pricing was the best when compared to similar batteries from competitors. Telephoned the store just to double check the battery was actually in stock, because once I shut down the engine, it wasn't starting...
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Review
#1353679 Review #1353679 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Number 1 in customer satisfaction guarranteed
Reason of review
Good customer service
3.7
Details
Put me on hold too long
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1 comment
Anonymous
#1551076

Did you ever think that perhaps they are busy and understaffed. I been in quite a few parts stores and that seems the issue lately.

Maybe you think they are at your beck and call but at least they answered the phone to show that they are there. Customers in line usually come first

Review
#1341522 Review #1341522 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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Advance Auto Parts in Harrisburg, Pennsylvania - Never no parts on hand

3.8
Details
Every time I have to get my parts order these are simple parts the never has it in stock. Which holds me up because I'm trying to get the customer car done and the customer isn't happy at all.
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Review
#1323938 Review #1323938 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Order processing issue