Product: Advance Auto Parts Customer Care Clear all filters (252 of 252 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.6
Details
I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code...
View full review
1 comment
Anonymous
#1760426

Autozone??

Review
#1676244 Review #1676244 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Open till 9pm
Cons
  • Cant get help after 5 pm due to women employees
  • Lazy employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Fire the Women, both of them!
Tags
  • advanced auto pissed customer

Advance Auto Parts in Venice, Florida - THEY SUCK

PEOPLE WORKING IN STORES IN VENICE FL ARE *** AND SHOULD BE FIRED AND STORES SHOULD BE CLOSED
View full review
Review
#1675873 Review #1675873 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
I WANT A CALL FORM UPPER MANAGMENT

Advance Auto Parts in Cleveland, North Carolina - Customer complaint

1.0
Details
I wss told to bring back the brakes i just purchased because they was squilling badly . Its a 2017 ram.. i gad bought brakes a yr ago. which was the good ones atvthe moment i couldnt afford the good ones so i bought the less expensive. I wasnt happy because of the squilling and the stoppong power . He told me to bring them back fir a full refund . Thsts my first compliant
View full review
Review
#1663124 Review #1663124 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Guarantee and warranty
  • Leaving the store
Cons
  • Being totally disregarded
  • Force customer to pay higher price when its their mistake
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
Tags
  • Quotes Wrong Prices
1.0
Details
I was on line. I went to the store. To only be told. That the part was being shipped to my house. When it was a pick up in store. Had to cancel order and reorder. Then I get the part. Go to have it put on. Only to be told it the wrong starter. Took it back to the...
View full review
Review
#1662522 Review #1662522 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$376
Preferred solution
Let the company propose a solution

Advance Auto Parts in Philadelphia, Pennsylvania - Poor customer service

I went to the Oregon ave store in Philadelphia pa at 7:40 and it was about 6 other customers waiting no one was there to open the store all the customers left I waited a little longer then left this is ridiculous and your company lost an unknown amount of money already today
View full review
1 comment
Anonymous
#1750490

Typical Advance auto. They don't pay their employees enough and they don't care since the management don't care

Review
#1658134 Review #1658134 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Poor management
Reason of review
Poor customer service
My husband went to store to pick up an item which another advance auto parts didn’t have but was sent to this store #9404 to pick up. When he got there he asked Mr.Luis for help but he was on the phone and by the time he got the receipt and supposedly checked he said...
View full review
1 comment
Anonymous
#1748164

So the store guy was on the phone and your husband was interrupting his call and he is upset because he wasnt waited on that is rudeness on your husbands end

Review
#1654702 Review #1654702 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts - Won't order parts unless paid for in advance.

2.2
Details
I been shopping the Harrisburg area stores for years and now they will not order parts from other stores for me unless they get paid in advance. Why should I have to come in for this when I do not live close. The reason I am told is that the main warehouse is on strike and the local stores will not order unless paid because they are afraid of it being stuck in their inventory.and that this was by the order of their district manager Serfass. I now go to AutoZone.
View full review
1 comment
Anonymous
#1747707

You are right about the ordering and paying for parts before it arrives. That is Jim Serfass(sp) area and he does not know how to run an ice cream truck more or less a bunch of stores because he wants to keep costs down.

My friend used to work there about 3 mos ago and left to go to the competition. I still buy at advance because the parts in my mind are better quality but not in the harrisburg area.

Review
#1653235 Review #1653235 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
Trying to return a item and the manager was not willing to return the purchase and stated that the part had been used.Manager gave me a hard time and I stated that the item was never taken out of the box.I called the cops and waited for them to arrive.He told me that...
View full review
2 comments
Anonymous
#1754571

so, you bought the wrong part, tried to install it, then wanted to return it? then somehow, a store credit isn't good enough for you, then you even manage to figure a way to blame the store, for your need to gather your spawn?

then you are so busy you can't count your change, and finally, you figure a way to blame it on the poor, hardworking store employee? this is why we hate millennials.

View more comments
Review
#1645798 Review #1645798 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Loss
$10
Preferred solution
I want my full refund

Advance Auto Parts in Atlanta, Georgia - Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
View full review
Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone

Advance Auto Parts in Tampa, Florida - Return issue

2.0
Details
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
View full review
Review
#1630880 Review #1630880 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Entire shopping experience
  • Poorly trained associates
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Problem Resolution Plan