Product: Advance Auto Parts Customer Care Clear all filters (252 of 252 reviews match)
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Advance Auto Parts - Refunds

I am entitled to 2 refunds. Neither one had showed up back on my account.
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Review
#1629025 Review #1629025 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
Advance Auto Parts - Was not told about a part was not returnable at the time of purchase
I was not told a part was not returnable and is not written on the receipt and was refuse to be returned at store 08427
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2 comments
Anonymous
#1735263

Signs are all over my store concerning return policy.

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Review
#1621117 Review #1621117 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Excellent parts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund
Tags
  • None Returnable Parts

Advance Auto Parts in Lemay, Missouri - Poor customer representation. Not able to do their job.

1.0
Details
If they are to replace batteries they need people that can do the job!
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Review
#1616165 Review #1616165 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Work Experience or Job Application
Preferred solution
Upgrade your staff. Not what it used to be.

Advance Auto Parts in Houston, Texas - Employee very rude and cursed

1.0
Details
Advance Auto Parts - Employee very rude and cursed
They where rude and disrespectful Angry
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Review
#1615588 Review #1615588 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
I went to the salem va store to buy a battery there was one employee sitting on front on a bench on his cell phone. One guy at the counter helping a lady One other guy walking around in the store never offered to help. I stood there for 20 mins two other people came in...
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1 comment
Anonymous
#1729055

Maybe he was on break or lunch. I guess since it’s a free service they are supposed to wait on you right away

Review
#1614571 Review #1614571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Being able to oder what i need online
Cons
  • Lack of integrity
  • Lazy employees
Reason of review
Poor customer service
Tags
  • advanced auto pissed customer

Advance Auto Parts in Port Charlotte, Florida - I need to talk to someone

1.0
Details
I am extremely aggravated I have called customer service three times. have been put on hold for a total of 1 hour and 20 minutes have yet to speak to a person. I am extremely aggravated and pissed off. the phone number they give you does not even technically have the proper option.
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Review
#1609425 Review #1609425 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.0
Details
I asked a for advanced auto as a price matching policy and I was told there advanced auto only in price matches local competitors such as auto zone. When you look up advance auto's price match policy as says that they price match any competitor in store and online
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2 comments
Anonymous
#1726205

Advance Auto Parts Price Match Guarantee Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or website. If we match an online competitor’s price, it must include the shipping charges in the price of the product.

We’ll match pricing at any other local Advance Auto Parts store or AdvanceAutoParts.com. The following conditions must be met: The item must be either an identical item or a comparable item, matching quality (good, better or best), size, weight, color, quantity, part/manufacturer number and warranty. Price must be valid at the time the price match is requested. For printed ads: Customer must show the entire print advertisement.

Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of a competitor's printed ad. An Advance Team Member must call the competitor to verify. For online prices: The customer must show their mobile device or a printout from a qualifying competitor's website that guarantees same day delivery on the product. The competitor's online price must also include shipping costs.

An Advance Team Member will need to verify the match. Advance will only match select competitors’ website prices.

We do not match prices of items found on Internet auction sites such as eBay or non-professional, independent websites. We reserve the right to verify a competitor’s advertised price and the availability of the item.

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Review
#1606571 Review #1606571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
Wasn't allowed to return garden tractor or bike batteries for core credit..couldn't even get in touch with complaint department,,, how convenient for them wtf
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1 comment
Anonymous
#1726427

If they charged you for a core when you bought the new battery then they must accept it as a core for that receipt. Otherwise if you are talking about monies that you get for a "store credit" then all they accept is auto/truck and certain golf cart batteries. That is listed on their website and in store.

Review
#1606460 Review #1606460 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Advance Auto Parts - Do not Shop Here

1.0
Details
Counter person "Ed" at Advanced Carquest in Cheyenne Wyoming is Racist against Native American and Military Disabled Veterans Truely Travis Michaels
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Review
#1592251 Review #1592251 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Rudr
Loss
$90000
Preferred solution
Termination of Ed counterpersin

Advance Auto Parts in Lewistown, Pennsylvania - Customer service

3.3
Details
The store manager Kim is really unpleasant to deal with myself and two of my friends have had short answers over her laziness and short if any answers dealing with her a real not so nice woman
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Review
#1588923 Review #1588923 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills