Bought a battery with a two year warranty from Advanced and had it installed there. About 9 months later the car wouldn't start.
Had the car towed to my mechanic where I was told that the battery wasn't holding a charge. The alternator and starter tested fine. Took the car back to Advanced with my receipt in order to get a replacement battery. The associate "tested" the battery and claimed it was fine.
He said there must be something wrong with the starter or alternator. I explained that the mechanic had already looked at it that the starter and alternator were fine. He refused to replace the battery even though it was within the warranty period. He charged the battery and sent me on my way.
Three months later the car stalled out again for the same reason. I took it back to Advanced and was still refused a new battery. What good is having a warranty if the company won't honor it? I've heard numerous other consumers complain about this battery scam at various Advanced Auto locations.
Many people have complained that they sell used batteries don't have fully functioning cells.
I don't understand how this is being permitted to continuously happen consumers of this business. What can we do to keep this business from ripping people off?
Product or Service Mentioned: Advance Auto Parts Warranty.
Reason of review: Poor customer service.