my wife had a battery installed by the atore a year ago. It has been starting slow for a few weeks now but no complete discharge.
I went back to the store to see about warranty because something is wrong. My load tester is broken so i figuted they offred the testing service, so let them do it. I had them hook up to the car and they tested the battery. They then said he test fed them a poor charge report.
We then proceeded to test the charging system and the computer fed them a test result saying nothing was wrong with the charging system. It load tested with 340cca on a 600cca battery. The voltage was 12.4 off and 14.3 running no matter what accesories were on.I told him evenif the voltage was good, it could still have a bad cell causing the cca to be low. They claimed the computer test result told them they couldnt start the warranty process.
He said all he could do was take the battery and put it on his charger and try to fully charge it. The car has run for a year on this battery. If it hasnt fully charged yet, there is a problem. He did not check thw water levels, or test with a hydrometer.
I used to go to these part stores a lot, and they knew what they were talking about. They only hire who is cheap anymore. I am a mechanic by career. This scenario played out horrible.
Since the computer doesnt tell them something, they won't do anything about it. That's a BS excuse. Why not just say" i don't know what else to do besides what the computer tells me, let me call my manager. I asked abouy the water issues, and he said its a maintanance free battery.
I said see the caps, it isn't incapable of maintanance. Maintanance free batteries are sealed.
This is why i dont normally let anyone touch my vehicles. Thrre ate no mechanics anymore, just part replacers, if the computer tells them to.
Product or Service Mentioned: Advance Auto Parts Warranty.
Reason of review: Poor customer service.