Advance Auto Parts Website Reviews and Complaints
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Advance Auto Parts - Website is down for over 2 days
I have been trying to make an online purchase for over 2 days but I get a message that you are down for maintenance and will be back shortly. How long is shortly?
Review
Product
Advance Auto Parts Website
Reason of review
web site not working for online ordering
Preferred solution
Get a better webmaster and staff
Advance Auto Parts website went down while I was putting items into my cart. I spent 45 minutes researching and selecting the items in my cart. I call customer at (877) 238-2623. Was on hold for nearly 30 minutes. The person that was then helping me said the website...
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Review
Product
Advance Auto Parts Website
Reason of review
Order processing issue
Advance Auto Parts - Your web site sucks
I type in search for thermostat and gasket 2004 Hyundai Elantra and get this...Next time I will just use NAPA
Review
Product
Advance Auto Parts Website
Reason of review
Bad quality
Their website is terrible. Having been a customer since your company first started doing business in Chicago, I find it disturbing. EVERY TIME I log on or visit your site, it ALWAYS designates my store as being at 2652 W Chicago Ave. I have NEVER been there, live far...
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1 comment
Well the internet is based on your ip address so if your isp is located closer to that store that's what it automatically picks that location. Also Advance Auto parts is the largest aftermarket retailer and bought Trak auto so..............
Review
Product
Advance Auto Parts Website
Cons
- Entire shopping experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Been a customer for over 15years unfortunately I must go to another part store since you can't shop on your website keeps cycling over and over really if I'm looking for a part I don't need to see all these ads really
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2 comments
Agreed. Last time I used the website was early last yr.
then they changed it. Really hard to find items now.
Hard to add vehicles, items are not listed for the correct vehicle and hard to keep the site up at times. Really went downhill with the new updated version.
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Review
Product
Advance Auto Parts Website
Reason of review
Bad quality
Advance Auto Parts in Boston, Massachusetts - Web site states part is in stock at store not in stock will not order one
I went to the web site to get a brake caliper. Site states it is in stock so I did not order it to be shipped to store. I went to the store this morning to pick up the caliper and saw that the store computer also said the part was in stock. Bernardio J. could not find the part as stated I had to order it and pay for it. I said it should be an in stock item so why should I prepay for it. His only option was I pay for it then or not get the item. Bernardio also state he would not order a caliper for the store inventory. Question why does both the web and the store computer state the item is in stock and part of inventory when this is not true?. Why cannot the store supervisor (Bernerdio J.) not correct the problem. I can go to other sites and get the part next day to my home. The store was Waltham Main St store 08649. The part was part no 19-b2698.
Review
Product
Advance Auto Parts Website
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
June 2010, I bought a battery from Advanced Auto Parts. The battery warranty was a 3/7. Three years or shorter life, AAP will replace the battery. After that period, AAP will prorate. In September 2014, I went to the store on 441 and Holmberg, Broward County,...
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2 comments
This is true, back in the middle of summer this year, corporate decided to change the warranty on our batteries without any warning and didn't offer us any leeway to appease any customers who previously purchased batteries. Didn't know they didn't change the warranty info on the website though, will email our home office. Sorry about the inconvenience, they could have at least knocked $20-40 off for you.
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Review
Product
Advance Auto Parts Website
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund
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