I purchased a a battery from store 6464 in Poinciana, had issues the last couple of days on which I got stranded and had to jump it 3 times. Went to the store with my receipt the person on the counter wouldn't do anything because for some reason my name wouldn't come up on their data base.
He finally went to his manager who told him that is under free replacement 3 year warranty to go out and check it. Had me waiting for over 15 minutes because he went to speak to another person that walked into the the store and went back in and he told me that couldn't go outside until some one else comes in. Finally went outside connected the tester and told me the battery needs charge, I was why wouldn't be fully charge and why would it failed for the past days that I got stranded his response was that battery looses charge because it's cold? in Florida??
and he couldn't test unless is fully charge for over 24 hours. I asked how can I get it to charge he wouldn't tell me anything else, other than I may need to buy a new battery.
I went back to speak with the manager, he said is a procedure the battery needs to be charged for 30 minutes wouldn't even offer to charge the battery and test it again. I was so upset and just walk out.
Product or Service Mentioned: Advance Auto Parts Warranty.
Reason of review: poor customer service and fail to honor warranty.
Monetary Loss: $130.
Preferred solution: Let the company propose a solution.
Advance Auto Parts Cons: Lack of responsibility for their products, Service, Lack of customer service on this store.