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I have given up on Advance auto Parts at 477 Bypass 72 NW Greenwood SC 29649. I have walked out four times in the last two months leaving behind what I wanted to buy because no one would take my money.

Everytime I go in there are 20 people waiting to be rung up and one person behind the counter talking on the phone. From now on I will go to O'Reillys. I have given up on Advance auto Parts at 477 Bypass 72 NW Greenwood SC 29649. I have walked out four times in the last two months leaving behind what I wanted to buy because no one would take my money.

Everytime I go in there are 20 people waiting to be rung up and one person behind the counter talking on the phone. From now on I will go to O'Reillys

Product or Service Mentioned: Advance Auto Parts Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Hire more people.

Advance Auto Parts Cons: Customer service.

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Anonymous
#1366183

Yep same problem at the Advance stores in the Harrisburg Pa area. Only 1 person at counter.

I asked the manager there one time when he was in and he was the person at the counter, did not know he was the store manager and he had only 1 person in the back where the commercial accounts are and he told me because they are downsizing not allowed to hire and have to cut hours.

He was frustrated but I guess he has to follow directions or they will let him go too. But I must admit they are still better at service and parts availability then the Autozone down the road.

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