Lexington, Kentucky
Not resolved
1 comment

Have gone into subject store 3 times during lunch recently only to find 1 clerk up front with several customers waiting. You can hear talking in the back and today there were 2 Advance people outside in the parking lot talking to each other.

3rd time now I've gone to O'Reilly's instead. Advance Auto store in Versailles, KY work rings around the Lexington location. Would like to see Lexington store get their act together because they are close to workplace.

Have been dealing with Advance for many years. Several other customers walked out before I did and saw one of them at O'Reily's down the street also.

Product or Service Mentioned: Advance Auto Parts Customer Care.

Reason of review: Poor customer service.

Advance Auto Parts Cons: Customer service.

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Anonymous
#1217659

Our store has went down hill the last two years due to several things.Buying Car quest was the worst thing they done..From one month to the other they change management .That would be regional and district.They have taken AGMS from our stores.We where the best store in our district but that's a lost cause now.Going from the best to a training store sucks.Here's the reason.You never have people trained to do the job correctly in your store.When the new people start to learn they are gone to another store and you start over.Been with Advance a long time and I'm seeing our comps kicking our *** now.No one has a answer.One more thing.We bought Car quest and now most of our parts say CarQuest.People are asking questions.Somebody needs to wake up.

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