Advance Auto Parts - Bad Customer service,,,Complaint

25 of 268 Advance Auto Parts reviews

I have been a customer at Advance Auto parts for years, but today Sept 4th 2016 I went in to one of your stores in Dumfries, VA store #8673 to purchase a battery for my truck with a cost of $160-180.The cashier that attended me named Patrick W.

at the time of checkout I showed him an email with coupon for the labor day discount, he did not want to accept my coupon because he said I already had a discount for the battery core, this is not a discount.He refused to put in the code for the labor day discount I had, all this just made me upset and due to this I decided to return the items, this is unacceptable I returned the items and went over to Auto Zone, they had no coupon but they did offer a discount for my purchase.

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Customer service
Staff

Reason of review:
Bad Customer Service,refused to insert discount code, cashier Patrick W.
Product or service
Truck Battery
Review category
Equipment
review #912900

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