I purchased ceramic brake pads at Advance Auto. I was told this is the only pad that Advance Auto sells that has a one time wear out replacement.
The ceramic pads are significantly more expensive. When I tried to get a replacement I was told only certain ceramic pads carried the warranty and the pads I purchased did not. The manager explained it by saying the employee was new and must have given me the wrong information.
I think this is a poor excuse and as a loyal customer I don't feel I was treated fairly. The customer should not have to pay for Advance Auto's poor training of new employees.
Product or Service Mentioned: Advance Auto Parts Warranty.
Reason of review: Poor customer service.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.
Advance Auto Parts Pros: Convience.
Advance Auto Parts Cons: Not being told the truth.