Either you are not telling the whole truth or you have been dealing with an absolutely horrible manager. I have worked for Advance for 10 years now and this would be unacceptable for this to ever happen on so many levels.
That engine transaction has been stored on so many company records it is ridiculous. First, if you bought it would be in your customer history. Second, we "employee" can type in any item number or sku and find out if the store has ever sold that part. It will then give us specific info on when it was purchased, by whom, what type of payment was received for item and of course on what date. Third. the home office engine department has all records of engines sold to every store. That's just a few examples.
I can almost guarentee that if this is true, if you called the home office and demanded to speak to that stores District Manager, the issue would have been resolved.
Advance bends over backwards for good customer service that sometimes it is hard to work for them. So many people try to rip us everyday and most of the time we have to stand there with a smile on our face and let them.
Product or Service Mentioned: Advance Auto Parts Manager.