Advance Auto Parts
Reviews and Complaints
Rude employee
- Location
- Rude employees
Preferred solution: Let the company propose a solution
User's recommendation: Go to another store.
Oil filter was being stolen
Preferred solution: Let the company propose a solution
Faulty part
User's recommendation: Verify if the strut fits your vehicle.
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Verified Reviewer | Little River, South CarolinaInteraction with "Cobie" about looking for a part.
- Selection
- Parts selection
- Close to my house
- Attitude from clerk cobie
- Cocky mr make and model only
Preferred solution: Attitude adjustment in helping a customer.Or just put a sign on him that says If I can't help you ,just go to NAPA.
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Verified ReviewerHorrible Customer Service
- Not able to get your product even when you pay for it
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste your time at this location
Hi got the parts my neighbor got for ups live it osay don't know way person for ups ring the bell I can coming way for me and got it and the parts coming broke this craisy how many day waiting for it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lee, VirginiaBad battery, only had a two-month warranty.
Preferred solution: Full refund
User's recommendation: Don't buy their batteries, you are just throwing away good money.
Order delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tuscaloosa, AlabamaBe careful which employee you interact with or get stuck with being your cashier
- 20-25 percent discounted parts every time
- Fast free pickup
- Nice selection
- Bad return policy
- One extremely ruin your day rude cashier
Preferred solution: Get rid of these empty soul asswholes who lives suck so much, because they are worthless asswholes, that they become even more of an *** Fire em all, if they can't give someone a simple Your welcome or How can I help? What?
Have tools to help a costumer who needs help at the store
I don't think so..
- Good location reasonable prices
- Id was denied the return of my battery
Preferred solution: Let the company propose a solution
Order # 11003****; No option to delete online order
- Skip
- Skip
Preferred solution: Let the company propose a solution
Wrong brake pads were given now im out of money at work
- Christal
Preferred solution: Let the company propose a solution
Not knowledgeable
- Lack of knowledge
Preferred solution: Let the company propose a solution
Bad customer service
Preferred solution: Let the company propose a solution
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To pick up an internet order you have to sign a receipt that says it was picked up. I would call them and ask them to provide the receipt. If they can't provide, which they are to keep for records then I would contact corporate office.