I went to the salem va store to buy a battery there was one employee sitting on front on a bench on his cell phone. One guy at the counter helping a lady One other guy walking around in the store never offered to help.
I stood there for 20 mins two other people came in and left.
This whole time the guy is still out front on his phone.tje young man went out to put a battery in the ladys truck He took the tester with him i rasied my hood i told him to finish the lady she was ahead of me. The guy finally got off his cell phone went inside I stood in the parking lot for 10 mins
So i colsef mu hood about that time the guy finally comes out and ask if i need a battery i told him not to worry about it i would take my business to auto zone
He looked at me and sorry we got busy.he lost 3 customers whil he talked on his phone
Product or Service Mentioned: Advance Auto Parts Customer Care.
Reason of review: Poor customer service.
Advance Auto Parts Pros: Being able to oder what i need online.
Advance Auto Parts Cons: Lazy employees, Lack of integrity.