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Hi, I'm calling regarding your Advanced Auto Parts on Robinson St Bingahmton, NY is very rude and not helpful at all, my husband went into the store to buy a battery lady behind the counter told him she would be right out so my husband turned off the vehicle which was parked in front of the store doors and we waited for her to come out and she kept taking customers and she was the only one at the counter my husband waited in line just like everyone else, Manager yelled at my husband and said its a free service and gave us a hard time and states you can wait up to 4 hrs because its a free service, your customer service staff are rude and not helpful at all and i will not ever go there again and will be letting social media know how aweful they are...not just that but you lost 200.00 that you were going to charge for the battery that we didnt pay for at the time and we went some where else...never go there again have a good day..

Product or Service Mentioned: Advance Auto Parts Manager.

Reason of review: Poor customer service.

Preferred solution: Had to go auto zone to get battery because of your manager.

Advance Auto Parts Cons: Lazy employees, Everything managers are awful.

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Anonymous
#1751215

I have to agree with Advance. I had the same trouble at other autoparts stores. Its a free service so you wait till they are not busy or come back later,

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