Advance Auto Parts Phone Numbers and Emails

Toll-Free Number:

  • (877) 238-2623

Customer Service:

  • (540) 561-3429
    Real Estate Department (Fax)
  • (877) 238-2623

Investors/ Franchasing:

  • (919) 227-5466

Media:

  • (984) 389-7207

Advance Auto Parts Emails:

Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Affiliates
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Advance Auto Parts Contact Information

Advance Auto Parts Website:

Advance Auto Parts Online Chat:

Corporate Office Address:

Advance Auto Parts, Inc.
2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States

Other Info (opening hours):

Hours (ET):

Monday - Saturday: 8:30AM-9:30PM

Sunday: 9:30AM-6:00PM

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Advance Auto Parts Rating Based on 638 Reviews

Rating details

2.0
more details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Advance Auto Parts Customer Service Calls

2.5K TOTAL
CALLS
03:40 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Advance Auto Parts Customer Service?

Staff Question:

  • “Complaint on manager”
  • “Bad customer service and selling used product”
  • “Pissed off... Rude manager!!!!”

Return/ Replace Question:

  • “Need to return an item”
  • “Return issue”
  • “Return”

Employment Question:

  • “IT help with employment app”
  • “401k matters”
  • “I need cope 2018 w2”

Request for Information Question:

  • “Checking on my only order status”
  • “Need to talk to a customer service person”
  • “How do I stop receiving the sales advertisements without having to unsubscribe?”

Refund Question:

  • “Refund issue”
  • “Refund or shipping”
  • “Refund”

Shipping and Delivery Question:

  • “Always get the wrong parts workers have no clue how to sell the right parts and now I have no car I have kids no car all month”
  • “My. Stuff never came”
  • “Wrong part”

Payments and Charges Question:

  • “Trouble with a rebate”
  • “I'm having problems with my discount”
  • “Discounts”

Product/ Service Question:

  • “About Defect part”
  • “Damages from a defective part”
  • “They broke my windshield wiper on the very back of my MKx Lincoln”

Account Question:

  • “Want to apply for the net 30 account”
  • “Can't get into my account. Called and talked to a Tina and she told me to call back. She gave me a case number.2634323”
  • “Need to speak to someone in accounts payable”

Website/ Application Question:

  • “Application issues”
  • “Website issues”
  • “Can’t get website order filled”

Activation/ Cancellation Question:

  • “Order cancellation”
  • “Activate gift card”
  • “I want to cancel my online order”

Cards Question:

  • “I didnt recieve my money back on my card from a return”
  • “My card was use without my permission”
  • “Hold On Card”

Other Question:

  • “Combine my perks award”
  • “The reason for my call I am the owner of Colon Tire N Alignment and I've been having problems with some of the Management in the store if you could please give me a call and I can elaborate thank you”
  • “Battery issue”

About

Top Advance Auto Parts Services

Customer Care, Manager, Sales Representative

Top Advance Auto Parts Products

Warranty, Car Battery Warranty, Disc Brake Pads Warranty

Advance Auto Parts Pros and Cons

Pros: Close to my house, Discusted, Convience, Good location reasonable prices, Leaving the store

Cons: Customer service, Employee attitude, Poorly trained associates, Being totally disregarded, Lack of customer service on this store

Summary

Advance Auto Parts is a company wholly owned and operated by Advance Stores Company, Inc. The company was founded in 1932 by Arthur Taubman when the first Advance Store was opened in Roanoke, Virginia. Advance Auto Part specializes in retail of auto parts and accessories and provides a number of related services such as diagnosing of vehicle operational problems and repairs. Advance Auto Parts is considered to be one of the leading companies in the automotive market industry.

At the present time, Advance Auto Parts has tens of thousands of team members and operates more then three thousand stores all over the United States of America.

Advance Auto Parts reviews and complaints

Advance Auto Parts is ranked 65 out of 576 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISAPayPalMasterCardAmerican Express

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