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Contact Advance Auto Parts Customer Service

How to Reach a Person at Advance Auto Parts

Verified Contact Information

Toll-Free Number:

  • 1-877-238-2623
Call Now
Send Message

Customer Service:

  • 1-540-561-3429
    Real Estate Department (Fax)

Investors/ Franchising:

  • 1-919-227-5466

Media:

  • 1-984-389-7207

Customer Service:

aapcustomercare@advance-auto.com

Media:

advanceauto@gen3marketing.com
Affiliates
aapcommunications@advance-auto.com
invrelations@advanceauto.com
copyright.agent@advance-auto.com
Copyright Infringement Inquiries

Advance Auto Parts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Advance Auto Parts Phone Number
1 (877) 238-2623
Average Hold Time
00:00:54
Average Calls duration
4 minutes
Most Popular Advance Auto Parts Email Address
aapcustomercare@advance-auto.com
Advance Auto Parts Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Advance Auto Parts?

Advance Auto Parts offers a unified customer service phone number for contacting their customer service team, which is 1-877-238-2623. However, upon dialing the Advance Auto Parts phone number, select from various options tailored to your specific needs. For instance, option #1 on Advance Auto contact number addresses online-related inquiries such as orders and website concerns. Similarly, you can select option #2 if you call Advance Auto Parts to seek answers about the Speed Perks Loyalty Programs. Option #3 caters for in-store customer service inquiries.

These ways to connect with Advance Auto Parts customer care are accessible only on weekdays, from 9 AM to 6 PM ET. Despite the uniform Advance Auto Parts customer service contact number, the array of options under it ensures that customers can seamlessly connect with the relevant customer service team. So, when you call Advance Auto parts, you can be assured that your questions are addressed well if you reach out to them during their designated hours of operation.

To communicate with Advance Auto Parts' customer service, you can use the Advance Auto Parts email address, which is aapcustomercare@advance-auto.com. Alternatively, if you prefer text-based communication, you can text the Advance Auto Parts corporate office at 1-877-238-2623. The text service is available during Advance Auto Parts customer service corporate office hours, from Monday to Saturday, starting at 8.30 AM and continuing till 9.30 PM ET. These communication channels are suitable ways to contact the Advance Auto Parts complaint department for any inquiries, assistance, or support related to Advance Auto Parts products and services.

Advance Auto Parts corporate office can also be reached through live chat using multiple platforms. First, Advance Auto Parts customer service live chat feature is available on their official website and chat via Facebook Messenger. To initiate the live chat session and contact Advance Auto corporate office, click on the "Contact Us" button at the bottom right corner of your screen. This efficient communication channel is accessible throughout the week but with different operational hours.
While Advance Auto Parts is available from Monday to Saturday, from 8.30 AM to 9.30 PM ET. On Sundays, the live chat service is accessible from 9.30 AM to 6 PM ET. Through the live chat method, customers can contact Advance Auto Parts' corporate office and have their inquiries addressed, provide feedback, and hold discussions related to Advance Auto Parts products and services.

PissedConsumer Club

Contact Information

Advance Auto Parts Website:

Advance Auto Parts Help Center:

Corporate Office Address:

Advance Auto Parts, Inc.
2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States

Other Info (opening hours):

Hours (ET):

Monday - Saturday: 8:30AM-9:30PM

Sunday: 9:30AM-6:00PM

More contact details

How Customers Rate Advance Auto Parts Support?

4.8 / 5
Good

Based on 3.7K calls to Advance Auto Parts customer support through PissedConsumer.com and 5 survey responses.

Total Calls
3.7K
Avg Call Duration
03:39
Issues Resolved
7%

Why Customers Call Advance Auto Parts?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 25%
  • Product/ Service 18%
  • Staff 12%
  • Return/ Replace 11%
  • Request for Information 9%
  • Employment 6%
  • Payments and Charges 5%
  • Shipping and Delivery 5%
  • Refund 4%
  • Account 2%
  • Activation/ Cancellation <1%
  • Cards <1%
  • Website/ Application <1%

Customer Inquiries & Issues

25%
  • "Alternator"
  • "Spare parts"
  • "disrespectful employee"

Product/ Service

18%
  • "To order a part"
  • "Need info on my battery"
  • "Warranty"

Staff

12%
  • "Poor service"
  • "I want to report the manager of a store in ***, ***. His name is ***."
  • "Terrible service sold me the wrong part and will not take back"

Return/ Replace

11%
  • "Not taking a return"
  • "Blatantly lied to about return policy on tools"
  • "Exchange"

Request for Information

9%
  • "About my health insurance FSA card"
  • "Need to speak with agent"
  • "speak to an agent"

Employment

6%
  • "W-2 tax"
  • "Pay stub letter of last day"
  • "Want to why you sent me a w2 form when i havent worked fot you people for almost 4years"

Payments and Charges

5%
  • "I have a credit and I don't know how to apply it to the computer"
  • "need to get a duplicate receipt"
  • "Lost receipt for part i bought there"

Shipping and Delivery

5%
  • "I was told to get the f out of your store after complaining about a battery exchange date. The sore in *** and it happened at 10:52 am on 9-23-24"
  • "UPS Package delivered"
  • "Was give the wrong part and store not open yet supposed to be open at 730"

Refund

4%
  • "Denied refund of money for auto parts."
  • "Refund"
  • "Refund 47.29 to my card"

Account

2%
  • "Trying to login new hire"
  • "Cause I want too know why my points are not getting me rewards"
  • "Check the balance on my gift card"

Activation/ Cancellation

<1%
  • "I ordered a suspension belt for a Subaru Impreza and it says online that it had been canceled but I got it and it broke and it won't let me replace it because it says it was canceled and it was not about it"
  • "Online Order cancellation and refund perks"
  • "I want to cancel my online order"

Cards

<1%
  • "There was orders made online with my credit card that was not authorized"
  • "My card was use without my permission"
  • "To do card search for a purchase of an alternator"

Website/ Application

<1%
  • "To see if my application for employment went through"
  • "Trying to Fill out an application having trouble"
  • "Due to the website the rewards and the attitude of the customer"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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