Contact Advance Auto Parts Customer Service
Advance Auto Parts Phone Numbers and Emails
Toll-Free Number:
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(877) 238-2623
Customer Service:
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(540) 561-3429Real Estate Department (Fax)
Investors/ Franchasing:
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(919) 227-5466
Media:
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(984) 389-7207
Advance Auto Parts Emails:
Contact Information
Advance Auto Parts Website:
Advance Auto Parts Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (ET):
Monday - Saturday: 8:30AM-9:30PM
Sunday: 9:30AM-6:00PM
How Good is Advance Auto Parts's Customer Service?
Summary of Advance Auto Parts Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Advance Auto Parts?
Staff Question:
- “Over store employ being offensesive rude vulgar and threatening”
- “Store employee was very rude and unprofessional and I was not advise on the product or return policy day of purchase”
- I would like to make a complaint against Pete the manager at the advanced auto parts on veterans in Metairie Louisiana please someone give me a call back as soon as possible
Return/ Replace Question:
- “Problems with returning parts”
- “I ordered online I went to the store to pick up they don't have it and they won't help me I need my part they don't care about returning my money I'm upset”
- “Return issue”
Product/ Service Question:
- “Defective part”
- “I bought a battery last year had a 3-year warranty they are saying that it's not showing on their computer I have bought several other things in the past year not”
- “Battery warranty”
Request for Information Question:
- “Complaint about an employee”
- “Question on something”
- “I need to talk to someone”
Employment Question:
- “Pay stub letter of last day”
- “Want to why you sent me a w2 form when i havent worked fot you people for almost 4years”
- “W4”
Shipping and Delivery Question:
- “Parts not delivered”
- “DoorDash deliveries”
- “Porq no me devuelven mi dinero a mi targeta hace 5 dias y nada todavia”
Refund Question:
- “Refund issue”
- “Refund”
- “Store refuses to give me a refund because I can't find my receipt”
Payments and Charges Question:
- “My deposits”
- “Charge on card”
- “Reimbursement”
Account Question:
- “Check the balance on my gift card”
- “My online account is locked”
- “Password reset / unlock account apex”
Activation/ Cancellation Question:
- “Online Order cancellation and refund perks”
- “I want to cancel my online order”
- “Cancellation order”
Cards Question:
- “My card was use without my permission”
- “To do card search for a purchase of an alternator”
- “They told me that they don't take e gift cards”
Website/ Application Question:
- “Trying to Fill out an application having trouble”
- “Due to the website the rewards and the attitude of the customer”
- “Application issues”
Other Question:
- “Parts issue”
- “So far I've been to 3 stores trying to pick up a part I've already paid for”
- “I was charrd twice”
About
Advance Auto Parts is a company wholly owned and operated by Advance Stores Company, Inc. The company was founded in 1932 by Arthur Taubman when the first Advance Store was opened in Roanoke, Virginia. Advance Auto Part specializes in retail of auto parts and accessories and provides a number of related services such as diagnosing of vehicle operational problems and repairs. Advance Auto Parts is considered to be one of the leading companies in the automotive market industry.
At the present time, Advance Auto Parts has tens of thousands of team members and operates more then three thousand stores all over the United States of America.
Advance Auto Parts is ranked 144 out of 1156 in Auto Parts and Accessories category
USA
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