Advance Auto Parts Phone Numbers and Emails

Toll-Free Number:

  • (877) 238-2623

Customer Service:

  • (540) 561-3429
    Real Estate Department (Fax)

Investors/ Franchasing:

  • (919) 227-5466


  • (984) 389-7207

Advance Auto Parts Emails:

Customer Service
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Advance Auto Parts Contact Information

Advance Auto Parts Website:

Advance Auto Parts Help Center:

Corporate Office Address:

Advance Auto Parts, Inc.
2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States

Other Info (opening hours):

Hours (ET):

Monday - Saturday: 8:30AM-9:30PM

Sunday: 9:30AM-6:00PM

Advance Auto Parts Rating Based on 698 Reviews

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Exchange, Refund and Cancellation Policy
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Summary of Advance Auto Parts Customer Service Calls

03:40 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Advance Auto Parts Customer Service?

Staff Question:

  • “Complaint on service need help with issue”
  • “Unprofessional service”

Return/ Replace Question:

  • “Complaint about returning item”
  • “Return item it does not fit”
  • “Return”

Request for Information Question:

  • “Question about battery”
  • “Complaint about an employee”
  • “I would like to know about my application status”

Employment Question:

  • “Employment”
  • “Payroll”
  • “Need w2 tax form”

Shipping and Delivery Question:

  • “Have not received my refund back on my card”
  • “Got a alternator online took the core in when picking up the alternaterand never received the $25 for the core”
  • “Tracking an online order”

Refund Question:

  • “The store in Columbia, TN refuse to give me a refund y”
  • “Refund issue”
  • “Refund”

Payments and Charges Question:

  • “Charged twice”
  • “Why am i being charged 2 times”
  • “Billing”

Product/ Service Question:

  • “15% off not working for duscount code”
  • “Person broke my vehicle when changing battery”
  • “Defected parts”

Account Question:

  • “Account”
  • “Log in”
  • “Corporate account”

Activation/ Cancellation Question:

  • “Wants 2 cancelled out”
  • “Cancellation order”
  • “Order cancellation”

Website/ Application Question:

  • “Due to the website the rewards and the attitude of the customer”
  • “Application issues”
  • “Website issues”

Cards Question:

  • “Lost gift card”
  • “Gift Card”
  • “I didnt recieve my money back on my card from a return”

Other Question:

  • “Vendor”
  • “Help with an order”
  • “To complain for the second time in a week”


Advance Auto Parts Pros and Cons

Pros: Close to my house, Discusted, Convience, Good location reasonable prices, Close by

Cons: Customer service, Employee attitude, Poorly trained associates, Being totally disregarded, Poor management


Advance Auto Parts is a company wholly owned and operated by Advance Stores Company, Inc. The company was founded in 1932 by Arthur Taubman when the first Advance Store was opened in Roanoke, Virginia. Advance Auto Part specializes in retail of auto parts and accessories and provides a number of related services such as diagnosing of vehicle operational problems and repairs. Advance Auto Parts is considered to be one of the leading companies in the automotive market industry.

At the present time, Advance Auto Parts has tens of thousands of team members and operates more then three thousand stores all over the United States of America.

Advance Auto Parts reviews and complaints

Advance Auto Parts is ranked 90 out of 690 in Auto Parts and Accessories category

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