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At store # 06767 4227 S.Salina St.

Syracuse, NY 13205. I was denied my refund for loaner tools that I purchased the day before. The policy clearly states that I can return the tool for a full refund with in 90 days. The cashier was rude and would not honor the loaner tool policy.

I shop at advanced auto all the time and have been a loyal customer. The fact that the cashier would not honor the loaner policy really discourages me from returning. That was my first time trying the loaner tool return.

I seen the commercial and went to Advanced the same day to try it out.Needless to say I will not ever try that again.

Review about: Advance Auto Parts Cashier.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

Preferred solution: Full refund.

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Anonymous
#1342579

You did not state how you paid for the item.If you paid by card or cash then they have to honor the payback.

IF you paid by check then they have to wait till it clears and that will take anywhere from 2-5 days depending on Your bank.

This prevents fraud.If dissatisfied take it to another Advance or contact their main office.

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