At store # 06767 4227 S. Salina St.
Syracuse, NY 13205. I was denied my refund for loaner tools that I purchased the day before. The policy clearly states that I can return the tool for a full refund with in 90 days. The cashier was rude and would not honor the loaner tool policy.
I shop at advanced auto all the time and have been a loyal customer. The fact that the cashier would not honor the loaner policy really discourages me from returning. That was my first time trying the loaner tool return.
I seen the commercial and went to Advanced the same day to try it out. Needless to say I will not ever try that again.
Review about: Advance Auto Parts Cashier.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $65.
Preferred solution: Full refund.