Holden, Massachusetts
Not resolved

Advanced Auto sells disc brake pads with a "LIMITED LIFETIME WARRANTY". The pads I bought from them wore out in less than 9 months and less than 5000 miles.

I requested warranty replacements and to my surprise, Advanced Auto said the pads were not warrantied against premature wear out! They said if the pads were "broken" they would be replaced under the warranty. There is nothing in writing informing the purchaser that pads wearing out is not covered by the warranty.

AUTOZONE, their competitor, does cover wear out, which most people would expect to be covered by the warranty. I have been repairing brakes for over 50 years and have never experienced such a ridiculous explanation as Advanced Auto's claim that disc brake pad wear-out is not covered by their warranty.

Product or Service Mentioned: Advance Auto Parts Disc Brake Pads Warranty.

Reason of review: Warranty issue.

Monetary Loss: $22.

Advance Auto Parts Cons: Warranty breach of contract.

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Why would you have this belief that brake pads should be covered under warranty due to wear? For someone who has been doing brakes for 50 YEARS, wouldn't you figure out by now that wear is part of a brakes intention?..

And 9 months?..

You either got the cheap pads or have faulty rotors?.. Or faulty calipers even?..


actually there is...

What is Not Covered

Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts.

Parts under manufacturer's recall for a related problem.

Parts installed on vehicles used off-road or for racing purposes.

Parts installed on a commercial-use vehicle after 90 days (see below).

Normal wear and tear. Used or salvage parts.

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