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Verified Reviewer
1.0
Details
I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month. It shows it was processed on 7/2/2019. And that it was mailed (sent) on...
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Review
#1713311 Review #1713311 is a subjective opinion of poster.
Service
Advance Auto Parts Rebate
Pros
  • Good location reasonable prices
Cons
  • Discounts are a friggen joke
Reason of review
Poor customer service
Loss
$18
Preferred solution
Give me the rebate I am due. This could be simply put as store credit to my local store
Tags
  • Rebate

Advance Auto Parts review in Boynton Beach-Delray Beach, Florida: Customer service issue

1.0
Details
I bought this battery a week ago and not even a week later it’s not working. My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less about their customers. Worst customer service I have ever experienced in my life I will never purchase from them ever again. Don’t buy from Advanced auto parts, go to your dealer! Store # 08851 3003 s Federal Hwy Delray Beach, Florida 33483 is the worst and the store manager named Ian was of no help he knows nothing about customer service. He needs to be let go!
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Review
#1705250 Review #1705250 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Cons
  • Quality of part
Reason of review
Poor customer service
Loss
$151
Preferred solution
Full refund
Tags
  • advanced auto customer service
Monday afternoon I took my elderly neighbors battery to charge for an hour came back for it and it didn’t charge properly the young man I spoke with asked me to leave it 24 hour charge so I did I was giving a red ticket Came back for the battery Today Tuesday around 10...
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Review
#1700281 Review #1700281 is a subjective opinion of poster.
Cons
  • Id was denied the return of my battery
Reason of review
Walk in store to charge a battery and it wasn’t returned to me
Preferred solution
I’d left a battery I want a battery

Advance Auto Parts review in Tampa, Florida: Sorry guys

4.6
Details
I have had no bad experiences with Advanced auto . Sorry guys .
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Review
#1692420 Review #1692420 is a subjective opinion of poster.
Reason of review
Fair pricing

Advance Auto Parts review in Tampa, Florida: Poor customer service

1.0
Details
I. Purchased parts and 2 tubes of high heat jb weld. Had ciustomer info registered. The one tube of jb weld i triied to return was never opened, never handled incorrectly, never devled into.. I was refused return due to outer packing of plaatic incidently opened. Mind u i was told several times from various service members the mass air flow sensor i needed formy jeep 4.7 l wasnot in your catalog. I refusedthat twice and finally had a 3rd guy say yes it isin our inventory. He is also same guy who refused me a $5.00 return to helppurchase last part i needed 10 minyes before u close on a sunday evening. Totallyunnaccectable!!
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Review
#1691753 Review #1691753 is a subjective opinion of poster.
Cons
  • Part and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$65
Preferred solution
Let the company propose a solution
1.0
Details
Advance Auto Parts review - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People

Advance Auto Parts review in Venice, Florida: THEY SUCK

PEOPLE WORKING IN STORES IN VENICE FL ARE *** AND SHOULD BE FIRED AND STORES SHOULD BE CLOSED
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Review
#1675873 Review #1675873 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
I WANT A CALL FORM UPPER MANAGMENT
My husband went to store to pick up an item which another advance auto parts didn’t have but was sent to this store #9404 to pick up. When he got there he asked Mr.Luis for help but he was on the phone and by the time he got the receipt and supposedly checked he said...
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1 comment
Anonymous
#1748164

So the store guy was on the phone and your husband was interrupting his call and he is upset because he wasnt waited on that is rudeness on your husbands end

Review
#1654702 Review #1654702 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Plantation, Florida: Bad quality batteries.

1.0
Details
Advance Auto Parts review - Bad quality batteries.
I bought 2 Auto Craft Platinum batteries and 14 months after the went bad I misplaced the invoice and the told me that without the invoice the can’t exchange them for me.
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Review
#1654188 Review #1654188 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Latest Question

Advance Auto Parts Questions
Trying to return a item and the manager was not willing to return the purchase and stated that the part had been used.Manager gave me a hard time and I stated that the item was never taken out of the box.I called the cops and waited for them to arrive.He told me that...
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2 comments
Anonymous
#1754571

so, you bought the wrong part, tried to install it, then wanted to return it? then somehow, a store credit isn't good enough for you, then you even manage to figure a way to blame the store, for your need to gather your spawn?

then you are so busy you can't count your change, and finally, you figure a way to blame it on the poor, hardworking store employee? this is why we hate millennials.

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Review
#1645798 Review #1645798 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Loss
$10
Preferred solution
I want my full refund