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Verified Reviewer
1.0
Details
I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month. It shows it was processed on 7/2/2019. And that it was mailed (sent) on...
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Review
#1713311 Review #1713311 is a subjective opinion of poster.
Service
Advance Auto Parts Rebate
Pros
  • Good location reasonable prices
Cons
  • Discounts are a friggen joke
Reason of review
Poor customer service
Loss
$18
Preferred solution
Give me the rebate I am due. This could be simply put as store credit to my local store
Tags
  • Rebate

Advance Auto Parts review in Plantation, Florida: Bad quality batteries.

1.0
Details
Advance Auto Parts review - Bad quality batteries.
I bought 2 Auto Craft Platinum batteries and 14 months after the went bad I misplaced the invoice and the told me that without the invoice the can’t exchange them for me.
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Review
#1654188 Review #1654188 is a subjective opinion of poster.
Reason of review
Bad quality

Advance Auto Parts review in Boynton Beach-Delray Beach, Florida: Customer service issue

1.0
Details
I bought this battery a week ago and not even a week later it’s not working. My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less about their customers. Worst customer service I have ever experienced in my life I will never purchase from them ever again. Don’t buy from Advanced auto parts, go to your dealer! Store # 08851 3003 s Federal Hwy Delray Beach, Florida 33483 is the worst and the store manager named Ian was of no help he knows nothing about customer service. He needs to be let go!
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Review
#1705250 Review #1705250 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Cons
  • Quality of part
Reason of review
Poor customer service
Loss
$151
Preferred solution
Full refund
Tags
  • advanced auto customer service

Advance Auto Parts review in Tampa, Florida: Sorry guys

4.6
Details
I have had no bad experiences with Advanced auto . Sorry guys .
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Review
#1692420 Review #1692420 is a subjective opinion of poster.
Reason of review
Fair pricing
Monday afternoon I took my elderly neighbors battery to charge for an hour came back for it and it didn’t charge properly the young man I spoke with asked me to leave it 24 hour charge so I did I was giving a red ticket Came back for the battery Today Tuesday around 10...
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Review
#1700281 Review #1700281 is a subjective opinion of poster.
Cons
  • Id was denied the return of my battery
Reason of review
Walk in store to charge a battery and it wasn’t returned to me
Preferred solution
I’d left a battery I want a battery
1.0
Details
Advance Auto Parts review - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People

Advance Auto Parts review in Tampa, Florida: Poor customer service

1.0
Details
I. Purchased parts and 2 tubes of high heat jb weld. Had ciustomer info registered. The one tube of jb weld i triied to return was never opened, never handled incorrectly, never devled into.. I was refused return due to outer packing of plaatic incidently opened. Mind u i was told several times from various service members the mass air flow sensor i needed formy jeep 4.7 l wasnot in your catalog. I refusedthat twice and finally had a 3rd guy say yes it isin our inventory. He is also same guy who refused me a $5.00 return to helppurchase last part i needed 10 minyes before u close on a sunday evening. Totallyunnaccectable!!
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Review
#1691753 Review #1691753 is a subjective opinion of poster.
Cons
  • Part and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$65
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Tampa, Florida: Return issue

2.0
Details
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
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Review
#1630880 Review #1630880 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Entire shopping experience
  • Poorly trained associates
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Problem Resolution Plan

Advance Auto Parts review in Cape Coral, Florida: Bad product packaging resulting in damage to my vehicle

Put on hold never got through
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Review
#1635162 Review #1635162 is a subjective opinion of poster.

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Advance Auto Parts Questions

Advance Auto Parts review in Port Charlotte, Florida: I need to talk to someone

1.0
Details
I am extremely aggravated I have called customer service three times. have been put on hold for a total of 1 hour and 20 minutes have yet to speak to a person. I am extremely aggravated and pissed off. the phone number they give you does not even technically have the proper option.
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Review
#1609425 Review #1609425 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service