State: Florida Product: Advance Auto Parts Customer Care Clear all filters (24 of 252 reviews match)
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Advance Auto Parts - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People

Advance Auto Parts in Venice, Florida - THEY SUCK

PEOPLE WORKING IN STORES IN VENICE FL ARE *** AND SHOULD BE FIRED AND STORES SHOULD BE CLOSED
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Review
#1675873 Review #1675873 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
I WANT A CALL FORM UPPER MANAGMENT
My husband went to store to pick up an item which another advance auto parts didn’t have but was sent to this store #9404 to pick up. When he got there he asked Mr.Luis for help but he was on the phone and by the time he got the receipt and supposedly checked he said...
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1 comment
Anonymous
#1748164

So the store guy was on the phone and your husband was interrupting his call and he is upset because he wasnt waited on that is rudeness on your husbands end

Review
#1654702 Review #1654702 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Trying to return a item and the manager was not willing to return the purchase and stated that the part had been used.Manager gave me a hard time and I stated that the item was never taken out of the box.I called the cops and waited for them to arrive.He told me that...
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2 comments
Anonymous
#1754571

so, you bought the wrong part, tried to install it, then wanted to return it? then somehow, a store credit isn't good enough for you, then you even manage to figure a way to blame the store, for your need to gather your spawn?

then you are so busy you can't count your change, and finally, you figure a way to blame it on the poor, hardworking store employee? this is why we hate millennials.

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Review
#1645798 Review #1645798 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Loss
$10
Preferred solution
I want my full refund

Advance Auto Parts in Tampa, Florida - Return issue

2.0
Details
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
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Review
#1630880 Review #1630880 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Entire shopping experience
  • Poorly trained associates
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Problem Resolution Plan
1.0
Details
Advance Auto Parts - Was not told about a part was not returnable at the time of purchase
I was not told a part was not returnable and is not written on the receipt and was refuse to be returned at store 08427
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2 comments
Anonymous
#1735263

Signs are all over my store concerning return policy.

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Review
#1621117 Review #1621117 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Excellent parts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund
Tags
  • None Returnable Parts

Advance Auto Parts in Port Charlotte, Florida - I need to talk to someone

1.0
Details
I am extremely aggravated I have called customer service three times. have been put on hold for a total of 1 hour and 20 minutes have yet to speak to a person. I am extremely aggravated and pissed off. the phone number they give you does not even technically have the proper option.
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Review
#1609425 Review #1609425 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts in Kissimmee, Florida - Scam and theft

I bought a knock sensor for my 2005 durango dodge after the give me a diagnostic and tell me that need to be replaced also the sparks plugs. Took the car to the mecanic right away and he told me that the sensor was good to return the new one. I went back to advance auto parts whit receipt in hand part seal never been opened and this thief's told me that they cant rein bust my money and i pay cash. They are scammers. Also every two to three years they reset theis sistems and erase everybody's purchases information to dont grant the warranties to the people stealing from theirs clients is time to put them an stop. And dont support this company any more.
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Review
#1435488 Review #1435488 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
1.0
Details
There was a license plate on the wrong placemore than onei toldthe lady hername wasbrittany and she went and got the rest of the items and would not honor the price and was very rude I shop there alot and never have delt with this I would like to speak to someone about...
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5 comments
Anonymous
#1678638

Every price tag on the sales floor has part number and description on it. If you didn't read the tag then your fault.

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Review
#1403843 Review #1403843 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

  1. 283 reviews
  2. 94 reviews
  3. 101 reviews
  4. 48 reviews
  5. 41 reviews
Advance Auto Parts reviews
Steve and Ingrid, didn’t help me on October 27, 2018. This is the stores in Apopka,on the corner of 436 and Thompson road. Advance Auto Parts have always been my store to go to for over 20 years until this day. I’ve always been loyal to you guy. This was my first job...
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2 comments
Anonymous
#1599965

How did they not help you ? Did they not hold your hand walking you thru the store ? Or do you just want to cry

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Review
#1393413 Review #1393413 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service