State: Florida Product: Advance Auto Parts Manager Clear all filters (9 of 105 reviews match)
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Advance Auto Parts in Tampa, Florida - Complaint on manager

1.0
Details
The male manager (Juan) at your Kennedy location refused to help me because it was raining outside but had the female manager outside in the rain changing someone else’s battery. He then proceeded to be very rude to me in front of other customers. I explained my situation and he kept repeating that he wouldn’t come outside because it was raining. I explained it was important and he said “idk what to tell you, you can go somewhere else but I’m not going to help you.” I need to be contacted back about this problem and need to know something will be done about his actions.
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Review
#1458082 Review #1458082 is a subjective opinion of poster.
Service
Advance Auto Parts Manager

Advance Auto Parts in Panama City, Florida - Disrespectful manager service

1.0
Details
I came into the store for service for my car to check engine light. As I reach the desk after standing in line for a few minutes I was rudely ignored and very hatefully yelled at.I am an assistant store manager and have been in retail for many years and I would never never treat my customers to the way this lady treated me I happened at the store off of highway 98 in Panama City her name was Nicki and she was the manager of the time this happened on Sunday 16th of December 2018.
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Review
#1425275 Review #1425275 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service

Advance Auto Parts in Palm Beach Gardens, Florida - Customer service

2.0
Details
The manger in the Palm beach gardens FL location is the most rude, nasty, miserable man I’ve I met. This man should in no way be in customer sever. Me and my family have spent a lot of money in this store only to be treated like crap by this man, if we ever had to return!
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Review
#1367637 Review #1367637 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
2.5
Details
When I returned to drop off the core and get my core charge I had asked the lady(Debbie) if there was any way to find out if there was a warranty on it and she flat out said NO and i'm ok with that but without even trying to find out she said that I never purchased it...
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2 comments
Anonymous
#1550491

You do realize that you can take a picture of your receipt right? That with that info they would be able to help you.

You can take selfies until your phone breaks but it NEVER occurred to you to take a picture of something important like a receipt. I swear what happened to critical thought?

I seem to remember being challenged to solve problems myself and NOT falsely blame others. It’s like a phone in their hands causes them to forget how to be a human being.

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Review
#1342375 Review #1342375 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
Loss
$165
Preferred solution
Let the company propose a solution

Advance Auto Parts in Zephyrhills, Florida - Complaint on manager

1.0
Details
The manager had an attitude and was cutting me off when i was talking. She should not be running the store. The associate had a better attitude then her. Just over a refund which i have my reciept. Wouldn't even let anyone finish why it was being returned.
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Review
#1329749 Review #1329749 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service

Advance Auto Parts in Pinellas Park, Florida - Sexual talking

I went into the store on park blvd in pinellas park fl 33781 with my 12 year old daughter about a week ago and overheard one of the managers named eric saying some pretty sexual things to another employee i did not appreciate my kid hearing that and plus his attitude was not good i will not in any way use advance any more
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Review
#1283529 Review #1283529 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
I did purchase a pair of wiper blades today from (Store 9448) but I ended up returning them after 20 min just because I found a better deal at the next door Auto Zone. But at my surprise your associate refused to return one of the blades just because the package is...
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Review
#914831 Review #914831 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
Preferred solution
After experiencing this negative attitude form your agents. I'm not encourage to use this store another time nor the other stores of your company. Why I have to walk with my feet to a place to experience provocations and bad customer service
Tags
  • Poorly Trained Associates

Advance Auto Parts - Manager Review

3.3
Details
Management is rude very very rude treat you like you some criminal and it don't make no sense when you have a receipt an object has not been used he says because they look funny and look funny when I bought it it was made like that the cabin air filter it comes with little specks in it he needs to learn his parts I know they're not going to care about this review but it's ridiculous it's at the store number is 09414 and the manager name is Angel
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Review
#908083 Review #908083 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service

Advance Auto Parts Manager Review

At store 8719 in Dunkirk ,NY the store manager Jeffery Grise TM# 466545 steals money out of the cash drawer an has been seen doing this on many occasions, by various team members and corperate will do nothing about it. He also has no knowledge about cars or parts at all, he has tons or returns daily from selling wrong parts and also never meets his goal.
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Review
#520024 Review #520024 is a subjective opinion of poster.
Service
Advance Auto Parts Manager

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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