State: Florida City: Tampa Clear all filters (7 of 1071 reviews match)
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Advance Auto Parts review in Tampa, Florida: Sorry guys

4.6
Details
I have had no bad experiences with Advanced auto . Sorry guys .
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Review
#1692420 Review #1692420 is a subjective opinion of poster.
Reason of review
Fair pricing

Advance Auto Parts review in Tampa, Florida: Poor customer service

1.0
Details
I. Purchased parts and 2 tubes of high heat jb weld. Had ciustomer info registered. The one tube of jb weld i triied to return was never opened, never handled incorrectly, never devled into.. I was refused return due to outer packing of plaatic incidently opened. Mind u i was told several times from various service members the mass air flow sensor i needed formy jeep 4.7 l wasnot in your catalog. I refusedthat twice and finally had a 3rd guy say yes it isin our inventory. He is also same guy who refused me a $5.00 return to helppurchase last part i needed 10 minyes before u close on a sunday evening. Totallyunnaccectable!!
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Review
#1691753 Review #1691753 is a subjective opinion of poster.
Cons
  • Part and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$65
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Tampa, Florida: Return issue

2.0
Details
Your company has taken $80.00 of my hard earned money. This is the last time I will do business with your company and I will let other people know NOT to purchase any parts from you. I’d rather go to NAPA and pay more before I spend a dime in your store.
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Review
#1630880 Review #1630880 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Entire shopping experience
  • Poorly trained associates
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Problem Resolution Plan

Advance Auto Parts review in Tampa, Florida: Complaint on manager

1.0
Details
The male manager (Juan) at your Kennedy location refused to help me because it was raining outside but had the female manager outside in the rain changing someone else’s battery. He then proceeded to be very rude to me in front of other customers. I explained my situation and he kept repeating that he wouldn’t come outside because it was raining. I explained it was important and he said “idk what to tell you, you can go somewhere else but I’m not going to help you.” I need to be contacted back about this problem and need to know something will be done about his actions.
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Review
#1458082 Review #1458082 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
I am very upset. I purchased an alternator for my 2009 VW Jetta S at the dauphin island pkwy Mobile Al store and when I went back to take the old alternator back and get the core I was told that they placed the money back on my card, when I check my bank statement it...
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1 comment
Anonymous
#1458673

what does your receipt say?? If its on the receipt then its the bank. If its not on the receipt then its Advances' fault.

Review
#1228051 Review #1228051 is a subjective opinion of poster.
Product
Alternator
Reason of review
Return, Exchange or Cancellation Policy

Advance Auto Parts Manager Review

At store 8719 in Dunkirk ,NY the store manager Jeffery Grise TM# 466545 steals money out of the cash drawer an has been seen doing this on many occasions, by various team members and corperate will do nothing about it. He also has no knowledge about cars or parts at all, he has tons or returns daily from selling wrong parts and also never meets his goal.
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Review
#520024 Review #520024 is a subjective opinion of poster.
Service
Advance Auto Parts Manager

Incompetent Employees Review

You suck!! Everytime you cut back on CDL, your stock goes up!! How can you possibly expect your staff to spend time with the customer to follow your GASS standards? And what is with all the Spanish speaking Upper Management? And the Scientology mentally approach to your coaching?... Not enough people to run your stores and you will have a hard time keeping your employees...
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Review
#527125 Review #527125 is a subjective opinion of poster.

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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