State: Georgia Clear all filters (57 of 1071 reviews match)
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1.0
Details
I have enjoyed the discount I get from the program but if you need help updating your information you are out of luck. I changed emails and phone number and tried updating my info first at the store they informed me that they had no access to update it have to call...
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1 comment
Anonymous
#1780588

I have same issue

Review
#1713644 Review #1713644 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Help with my account
Tags
  • Speed Perks
1.0
Details

Update by user Aug 21

8/21 update: Been a month, no acknowledgement from Advance at all. I am not anticipating any relief from them as they have a poor warranty policy on batteries as described.

Original review posted by user Jul 22

Took the AutoCraft Gold battery into my local store in Roswell, GA because it had failed 0n...
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Review
#1597060 Review #1597060 is a subjective opinion of poster.
Product
Autocraft Car Battery
Cons
  • Return policy and poor parts order system
Reason of review
Warranty issue
Loss
$140
Preferred solution
Let the company propose a solution
Tags
  • Battery Warranty
  • Poor Problem Resolution Plan

Advance Auto Parts review in Atlanta, Georgia: Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
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Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone
I own a 2007 Ford 500 and have brought all my parts for ever car I’ve had no problems. Until I purchased a starter from them in April 2019 it worked fine for a month or so. Then I started having problem with it cranking. I took that starter back twice to have them...
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Review
#1718678 Review #1718678 is a subjective opinion of poster.
Pros
  • Friendly and professional service
Cons
  • No concern for a faulty starter
  • Bad c
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Conyers, Georgia: Don't buy from this stores

1.0
Details
I have never been treated with this total disrespect from a store employee as it happened today. This person which refused to reveal his name (no tag name or uniform) pretended to be the shift supervisor at store 9652. I was told by another employ (who could not provide the correct answer to my question!!!) that I can return a tool he recommended and purchased 2 days ago if it is incorrect. I showed up tore turn the tool and I was told to see the person that sold it to me because he was lying. Incompetence maybe but the rudeness with which I was treated was unacceptable.
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1 comment
Anonymous
#1782565

If the tool was used or taken out of the packaging then it is not returnable.

Review
#1715343 Review #1715343 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Diversity
Cons
  • Prices to high
  • Untrained employees
  • Rude employees
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Return On New Part Denied

Advance Auto Parts review in Atlanta-Decatur, Georgia: Misplaced items by employees and was charged full price

Advance Auto Parts review - Misplaced items by employees and was charged full price
The items was shelved in the wrong area, so when I went to the register the item was $2 more. Now I have worked retail and management would give the item at price shown. I even took a photo of the item on the shelf. At no fault of my own that the item was misshelved. Pictures speak volume and still,only a 10% discount was administered. I am in no way attempting to defraud anyone.
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Review
#1602823 Review #1602823 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$5
Preferred solution
Teach and make sure employees check items daily to make sure items are the correct location
I'm in the Advance Auto at Clairmont and Buford Highway for about 20 minutes for 15 of those minutes there was nobody to parts counter and for the 5 or 7 minutes I was in there there was it was just a young girl probably about 18 didn't barely know what she was doing...
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Review
#1677927 Review #1677927 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
1.0
Details
I entered the store in stone MTN ga on 07/22/19 and was told by Derrick or darly so appauled that a check engine light was a free service and not important to him and he could not leave the store to assist another gentle man named latrell came out to assist I sat there...
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2 comments
Anonymous
#1720952

The workers do get a break and also its a free service. Looks like you think they should come running to your entitled beck and call.

Dont be cheap and buy your own scanner. Or enter a sweepstakes and maybe you could win one and take it over to them to show you how to use it.

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Review
#1596792 Review #1596792 is a subjective opinion of poster.

Advance Auto Parts review in Norcross, Georgia: Horrible

1.0
Details
Customer service is USELESS. I bought 2 rotors and 4 brake pads 2 weeks ago. I went to return them to the origin al store that I bought them from on Buford Highway, in Norcross, Ga. They were unused and unopened! They would not refund me my money. I had my origional reciept! This is the first time I have ever returned anything to them ever! Wtf Wtf Wtf Wtf Wtf Wtf
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Review
#1585208 Review #1585208 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Replacement
Cons
  • Scam you out of your money customer service is useless
Reason of review
Poor customer service
Loss
$171
Preferred solution
Full refund
Tags
  • Terrible Customer Care
  • Advance Auto Alternator

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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Advance Auto Parts review in Gracewood, Georgia: Background

5.0
Details
I recently started my hiring process for a team member and I can’t open background
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Review
#1563208 Review #1563208 is a subjective opinion of poster.