State: Georgia Product: Advance Auto Parts Customer Care Clear all filters (14 of 252 reviews match)
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Advance Auto Parts in Conyers, Georgia - Don't buy from this stores

1.0
Details
I have never been treated with this total disrespect from a store employee as it happened today. This person which refused to reveal his name (no tag name or uniform) pretended to be the shift supervisor at store 9652. I was told by another employ (who could not provide the correct answer to my question!!!) that I can return a tool he recommended and purchased 2 days ago if it is incorrect. I showed up tore turn the tool and I was told to see the person that sold it to me because he was lying. Incompetence maybe but the rudeness with which I was treated was unacceptable.
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1 comment
Anonymous
#1782565

If the tool was used or taken out of the packaging then it is not returnable.

Review
#1715343 Review #1715343 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Diversity
Cons
  • Prices to high
  • Untrained employees
  • Rude employees
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Return On New Part Denied
1.0
Details
I have enjoyed the discount I get from the program but if you need help updating your information you are out of luck. I changed emails and phone number and tried updating my info first at the store they informed me that they had no access to update it have to call...
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1 comment
Anonymous
#1780588

I have same issue

Review
#1713644 Review #1713644 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Help with my account
Tags
  • Speed Perks

Advance Auto Parts in Atlanta, Georgia - Didn't get a refund on a warranty part

1.0
Details
I called the corporate office and was put on hold indefinitely no one ever came. I was on hold for 45 minutes and I had to hang up
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Review
#1639432 Review #1639432 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Speak to someone
Today I visited the Cochran GA store after 5pm to get my battery cleaned that was purchased at THIS store. The rude elderly man told me Advance Auto has not cleaned batteries for customers in 10 years and I should go next door to O Rileys to get it done. Wow! He really...
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3 comments
Anonymous
#1678594

Been an Advance employee for 9 years and never knew we cleaned batteries. Thanks for letting me know!

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Review
#1510051 Review #1510051 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
I usually frequent this location during the weekdays and the service is typically good. On Sunday, November 18, 2018, you had three employees working the store in Alpharetta Georgia that were not only useless but rude. When I walked in and asked about a product that...
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2 comments
Anonymous
#1628439

What store are you complaining about genius advance auto parts or autozone? Degenerate ***

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Review
#1403600 Review #1403600 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Advance Auto Parts in Atlanta, Georgia - Will not take Parts back

They sold me the wrong part and want take it back they said I open it but it's the wrong part
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Review
#1399824 Review #1399824 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.5
Details
I went in to get a part. There were 2 people ahead of me at the parts counter. There were 2 people working with customers. 1 guy (i think was the manager was on the phone at the beginning of the parts counter. He gets off of the phone and walks up to take the next...
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1 comment
Anonymous
#1584921

Don't fault the guys in the store. They are required to stop whatever they are doing and answer the phone. Failing phone shops will get them fired.

Review
#1357006 Review #1357006 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.0
Details
I bought a part online which the site clearly daid it was an exact fit come to find out it wasn't an exact fit so when my husband took the brake pads back up there to hopefully exchange them he was told no. He was told that the refund will be put back on the car...
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1 comment
Anonymous
#1494646

No refund is instant for ANY company and it is due to the BANKS policies, not the retailers. Take it up with your bank if you object.

Review
#1268289 Review #1268289 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Got poor service. They sat on their butt and could care less about customers. Pointed finger toward needed parts. Free installation offered on window but not offered. Shouldn't have to ask. Will not be there ever again. Chris P. At Commerce, GA location.
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6 comments
Anonymous
#1491268

HMMMM, did not see the 4 foot tall sign

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Review
#1264958 Review #1264958 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Reviews

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  5. 41 reviews
Advance Auto Parts reviews
1.0
Details
I tried to return an item I received as a Christmas present to 417 Bankhead Hwy Carrollton, Ga. The representative said I must have a receipt. I told him I have been coming in this store since it opened and I want to exchange it for another item. I am a regular...
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1 comment
Anonymous
#1411424

You must have the receipt, since Advance uses charges more than "discount" stores because of availability, they have to have to have receipt to prove that you bought it there. There are signs in the stores stating this policy.

Review
#1157908 Review #1157908 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy