Ordered a battery online. Went to the Harvard IL store to pick it up.
They completed the transaction without realizing I had the old one (core) with me. I asked them to refund my prepaid $20 core charge. I was told by the manager (Jose) that I would have to wait 30 minutes for their system to update before I could get my $20. I could hardly believe that he was telling me I would have to come back later to get my $20!
This is the second issue I've had with this store, I will never shop at Advance Auto Parts again! Not to mention most of their staff don't know anything about cars, yet they feel they can offer advice.
Reason of review: Poor customer service.
Preferred solution: No solution needed, I will never shop at Advance again!.
Advance Auto Parts Pros: Discusted.
Advance Auto Parts Cons: Poorly trained associates.