609 N Cross St, Albany, KY 42602, USA
Not resolved

Was told the remanufactored starter i bought had a lifetime warranty found out i didnt need it so tried to take it back i understood it had to be defective after the employee explained but the manager over heard and came over and started being real ugly to me. Lost all minr and my families business albany ky store.

Product or Service Mentioned: Advance Auto Parts Manager.

Reason of review: Poor customer service.

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The receipt that you got when you bought the starter and I am sure you kept tells you what the warranty is on your item.

Advance policy on electrical items is no returns unless its defective then you get a replacement, not your money back because you decided that you did not need it.



I understood all of that after it was explained by the employee. It was the manager being rude to me for asking is what I'm complaining about.

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